Banking specialist Work, Jobs in Ferryhill, Dur (with Salaries)

Customer Experience Manager
Sopra Steria —Durham
- £30,790 a year
- Weekend availability
- Leadership
- Communication skills
- Annual leave
1d
Internal Auditor (Financial Services)
Sopra Steria —Newcastle upon Tyne
- Up to £49,000 a year
- Hybrid work
- Travel
- IT
- Financial services
- Annual leave
Treasury Analyst
Arriva Treasury Company Limited —Sunderland
- Microsoft Excel
- Analysis skills
- Bachelor's degree
Quick apply
3d
eDiscovery Specialist
DAC Beachcroft —Newcastle upon Tyne
- Hybrid work
- Project management
- Financial services
- AI
Quick apply
Pega Senior System Architect
Sopra Steria —Newcastle upon Tyne
- Up to £60,000 a year
- Analysis skills
- Financial services
- Communication skills
- Annual leave
Financial Accountant
Xplor —Newcastle upon Tyne
- Full-time
- Remote
- Microsoft Excel
- Accounting
- Communication skills
Quick apply
Oliver Wyman - Associate Team Leader, Team Leader, Director - Data and Analytics - Newcastle
Oliver Wyman —Newcastle upon Tyne
- Full-time
- English
- Master's degree
- SQL

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Internal Auditor (Financial Services)
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banking specialist jobs near ferryhill, dur

Customer Experience Manager

Sopra Steria -
Durham

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Job details

Fixed term contract
£30,790 a year
1 day ago

Benefits

Annual leave
Company pension

Qualifications

Leadership
Communication skills

Full job description

Are you ready to take the next step in your leadership career and help shape an outstanding customer experience?

As a Customer Experience Team Manager, you’ll play a key role in leading a team of Customer Experience Specialists within a fast-paced contact centre environment. You’ll be part of a supportive and collaborative team where wellbeing, respect and engagement are genuinely valued.

This role is based in Durham and operates across a 7-day service. You’ll work a range of shifts between 8am and 8pm on weekdays, and 8am to 6pm on weekends, completing 37.5 hours per week. Weekend working forms part of the role, with an expectation of 1 in 5 weekends.

You’ll receive an initial 4-week training programme, combining classroom learning and job shadowing to ensure you feel fully supported from the start, along with ongoing leadership development to help you grow your career.

What you'll be doing:

Coach, motivate and develop your team, building engagement, resilience and recognising success.
Promote a customer-first culture, supporting your team to deliver high-quality outcomes and resolve queries effectively.
Identify opportunities for process improvement, implementing solutions and supporting wider programme changes.
Ensure all activities are compliant with legal, regulatory and company requirements, completing relevant governance training.
Act as a role model, demonstrating strong leadership, professionalism and clear communication.

What you’ll bring:

Experience of leading, motivating and developing a team to achieve results.
A strong customer focus, with a commitment to delivering excellent customer outcomes.
The ability to identify improvement opportunities, solve problems and drive change effectively.
Good understanding of regulatory and governance requirements, with the ability to work within these.
Strong communication skills, with the ability to inspire and influence others through positive role modelling.

If you’re interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Employment Type: Full-time -12m FTC.
Location: Durham Office
Security Clearance Level: BPSS
Internal Recruiter: Becky.
Salary: £30,790pa
Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund.

Loved reading about this job and want to know more about the sector?
Our specialist Private Sector team are experienced in a range of different markets including Banking, Insurance, Retail, Travel, Transport and Utilities. We help our customers develop, deliver and operationalise their digital transformation strategies. We work in true partnership with our customer, gaining a deep understanding of their business and technology issues.
Our capabilities and credentials across Private Sector markets enable the design, delivery and management of business transformation programmes. We help our clients respond to changing customer demands, keep ahead of the competition, and safeguard their systems from evolving business and technology risks.

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banking specialist jobs in ferryhill, dur

Customer Experience Manager

Internal Auditor (Financial Services)

Treasury Analyst

eDiscovery Specialist

Pega Senior System Architect

Financial Accountant

Oliver Wyman - Associate Team Leader, Team Leader, Director - Data and Analytics - Newcastle

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