Senior operations manager Work, Jobs in Ferryhill, Dur (with Salaries)

Senior Customer Service Manager
Corporate Trade Supplies UK —Northallerton
- £45,000 - £50,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
Quick apply
Senior Site Director - Operations
Corporate Trade Supplies UK —Northallerton
- Up to £80,000 a year
- Full-time
- Master's degree
- Continuous improvement
- No degree
Quick apply
13d
Senior Facilities and Operations Manager
Seloxium Limited —Redcar
- Full-time
- Engineering
- Laboratory experience
- Bachelor's degree
- Annual leave
Quick apply
Senior People Partner
OpenWorks Engineering —Prudhoe
- £40,000 - £50,000 a year
- Full-time
- Microsoft Excel
- Continuous improvement
- Human resources
Quick apply
Head of Collections
Auxillis —Peterlee
- £75,000 a year
- Travel
- Leadership
- Negotiation
- Free parking
- Annual leave
Quick apply
6d
Senior Sales Enablement Manager
Arctic Wolf —Newcastle upon Tyne
- £47,200 - £117,600 a year
- Full-time
- Sales
- Project management
- Communication skills
- Annual leave
- Employee assistance programme
Northern Regional Distribution Manager
GXO Logistics —Northallerton
- Up to £55,000 a year
- Full-time
- Continuous improvement
- Travel
- Mentoring
- Annual leave
- Employee assistance programme
Senior Recruitment & Workforce Manager
JK Civil's Ltd —Durham
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- Travel
- Contracts
- Leadership
- Free parking
- Annual leave
Quick apply
3h
Senior Finance Manager
GXO Logistics —Sherburn
- Up to £70,000 a year
- Full-time
- Hybrid work
- Contracts
- Annual leave
- Employee discount
10d
QSHE Manager
OCS Group —Darlington
- Nights as needed
Crushing Supervisor
Banner Contracts Limited —Darlington
- £45,000 - £85,000 a year
- Full-time
- Maintenance
- Supervising experience
- Travel
- Free parking
Quick apply
Head of Customer Operations and Insight
Driver and Vehicle Standards Agency —Newcastle upon Tyne
- £69,501 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
14d
Senior Estates Manager Mechanical
Mitie —Newcastle upon Tyne
- Full-time
- Contracts
- Leadership
- Communication skills
Senior Operations Manager
Elfab Limited —North Shields
- Sales
- Engineering
- ERP systems
Quick apply
Sales Team Lead - North East, UK
Modern Milkman —Gateshead
- £32,000 - £55,000 a year
- Weekend availability
- Sales
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
9d
HR Associate
Reeves Independent —Newcastle upon Tyne
- £32,500 a year
- Full-time
- Human resources
- Organisational skills
- SharePoint
- Annual leave
Quick apply
Senior Manager
Stack Containers Ltd —Newcastle upon Tyne
- £33,000 a year
- Full-time
- Hospitality
- First Aid Certification
- In-person
- Employee discount
Quick apply
Senior Administration Officer - Prison Support
HM Prison & Probation Service —Durham
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
14d
Senior Project Manager
Avove —Durham
- Full-time
- Agile
- Leadership
- Communication skills
- Employee assistance programme
Quick apply
Finance Manager
KCR —Newton Aycliffe
- £44,000 - £47,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Management
- Accounting
- Annual leave
Quick apply

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Senior Customer Service Manager

Corporate Trade Supplies UK
Northallerton

Quick apply

Job details

Permanent | Full-time
£45,000 - £50,000 a year

Benefits

Company events
On-site parking

Qualifications

CRM software
Customer service
Supply chain
ERP systems
Six Sigma
Analysis skills
Project management
Continuous improvement
Business
Operations
Leadership

Full job description

Company Overview

Corporate Trade Supplies (CTS) is a leading provider of PPE, corporate branded clothing, and promotional products, dedicated to supporting businesses across the region with quality supplies and exceptional service. Our mission is to help companies enhance their brand presence while ensuring safety and professionalism.

Role Purpose

The Senior Customer Service Manager is responsible for leading and developing the customer service function to deliver an exceptional customer experience. The role oversees Service Performance and Continuous Improvement activities, ensuring customers receive accurate, timely and professional support throughout the entire customer journey.

The position plays a critical role in driving customer retention, operational efficiency, and service excellence while building strong relationships with key customers and internal stakeholders. This is a senior leadership role is responsible for the strategic and operational management of customer service, order management, and customer satisfaction activities, ensuring the organisation consistently delivers an outstanding customer experience while achieving business performance objectives.

Key Responsibilities

Customer Service Leadership

Lead, coach and develop the customer service and order management teams.
Establish a customer-centric culture focused on service excellence and continuous improvement.
Define departmental objectives, KPIs and performance standards.
Devise SOP and training to Implement best practice customer service
Drive employee engagement and foster a high-performing team environment.

Order Management

Drive order lifecycle efficiency from order receipt through to delivery and invoicing.
Manage order fulfilment performance, identifying and resolving issues proactively.
Collaborate with Sales, Supply Chain, Procurement, Operations and Finance teams to ensure customer requirements are met.
Develop processes to improve order accuracy, lead times and customer communication.

Customer Experience

Develop & implement strategies to improve customer satisfaction, loyalty and retention.
Manage customer feedback, complaints and service metrics.
Lead customer issue resolution and escalation management processes.
Conduct customer reviews and identify opportunities to enhance service delivery.
Drive Voice of Customer initiatives and implement action plans based on customer insights.

Operational Performance

· Monitor, analyse and report all key performance indicators to identify operational improvements of the following:

Customer Satisfaction (CSAT), Net Promoter Score (NPS), Order Accuracy, On-Time Delivery, Service Level Achievement, Complaint Resolution Time and Customer Retention

Stakeholder Management

Act as the senior point of contact for customer service escalations.
Build strong relationships with key customers and strategic accounts.
Partner with commercial teams to support customer growth initiatives.
Able to work across all departments with various stakeholders

Continuous Improvement

Lead customer service transformation and improvement projects.
Utilise data and analytics to drive informed decision-making and improvements
Identify opportunities for automation and process optimisation.
Support business change initiatives and customer experience programmes.

Skills & Experience

Essential

Significant experience in a customer operations leadership role.
Proven experience in order management and customer service functions.
customer experience and customer satisfaction methodologies.
Experience leading and developing high-performing teams.
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.
Experience working with ERP and CRM systems.
Demonstrated success in delivering service improvement initiatives.

Desirable

Experience in retail, manufacturing, distribution, wholesale, or supply chain environments.
Knowledge of Lean, Six Sigma or continuous improvement methodologies.
Project management experience.
Degree-level qualification in Business, Operations, Customer Experience or related field.

Key Competencies

Strategic Thinking
Commercial Awareness
Decision Making
Problem Solving
Influencing & Negotiation
Continuous Improvement
Performance Management
Collaboration & Teamwork

Pay: £45,000.00-£50,000.00 per year

Benefits:

Company events
On-site parking

Experience:

Leadership: 5 years (required)
Customer service: 10 years (required)

Work Location: In person

Quick apply

Refine Your Search

senior operations manager jobs in ferryhill, dur

Senior Customer Service Manager

Senior Site Director - Operations

Senior Facilities and Operations Manager

Senior People Partner

Head of Collections

Senior Sales Enablement Manager

Northern Regional Distribution Manager

Senior Recruitment & Workforce Manager

Senior Finance Manager

QSHE Manager

Crushing Supervisor

Head of Customer Operations and Insight

Senior Estates Manager Mechanical

Senior Operations Manager

Sales Team Lead - North East, UK

HR Associate

Senior Manager

Senior Administration Officer - Prison Support

Senior Project Manager

Finance Manager

I want to receive the latest job alerts for senior operations manager in ferryhill, dur

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