Lettings Maintenance Coordinator
Hours:
Part-Time (16–20 hours per week)
Contract:
Temporary (3 months), with a clear pathway to Permanent and potentially Full-Time for the right candidate
This is a critical operational role focused on coordinating and progressing property maintenance, contractor management, compliance administration, and customer communication.
You will operate within a highly systemised environment, utilising CRM platforms, maintenance software (Fixflo), and digital workflows to ensure consistency, compliance, and service excellence.
Our Culture: Process, Precision, and Progress
At Let with AMRP, everything we do is driven by clear processes, documented systems, and continuous refinement.
We provide:
- Structured process manuals and video training
- Defined workflows supported by technology
- A culture that encourages ideas, feedback, and improvement
- A business that actively embraces AI and automation to improve efficiency and service delivery
Your role is not only to follow processes — but to help improve them.
Key Responsibilities
Administrative & Operational Support
- Maintain accurate digital records across CRM systems
- Manage inbound calls and emails
- Coordinate appointments, contractor visits, inspections, and maintenance workflows
- Ensure maintenance cases are updated accurately and consistently
Repairs & Maintenance Progression
- Manage maintenance cases through Fixflo and internal systems
- Liaise with tenants, landlords, and contractors to coordinate repair works
- Track job progress, quotations, invoices, and completion evidence
- Ensure repairs are progressed efficiently and within agreed timescales
- Escalate delays or contractor performance concerns where required
Contractor Coordination & Compliance
- Assist in contractor onboarding and compliance checks
- Monitor contractor certifications and documentation
- Coordinate access arrangements and scheduling
- Support ongoing contractor performance tracking
Compliance & Documentation
- Monitor and manage property safety certification (Gas, EPC, EICR)
- Ensure adherence to internal compliance standards and legislation
- Maintain organised digital compliance records
- Assist with licensing and regulatory administration
Customer Communication
- Provide clear and professional updates to tenants and landlords
- Handle maintenance-related queries and follow-ups
- Deliver a high standard of customer service throughout the repair process
What Makes This Role Different
This is not a reactive, traditional admin role.
You will be working within a business that:
- Uses technology and AI to drive efficiency
- Operates with clear systems and accountability
- Focuses on data, process, and performance
- Is committed to delivering outstanding service at scale
Skills & Experience Required
- Previous experience within property, maintenance coordination, scheduling, or administration (desirable)
- Strong organisational and multitasking ability
- Excellent written and verbal communication
- Confident with Microsoft Office and digital systems
- High attention to detail and accuracy
- Ability to work both independently and within a structured team
The Ideal Candidate
You will be:
- Process-driven and comfortable working within structured systems
- Technologically minded, with an interest in AI and automation
- Proactive, solutions-focused, and highly organised
- Committed to delivering exceptional service
- Open to learning, adapting, and contributing ideas
- Professional, reliable, and detail-oriented
Salary & Benefits (Full-Time Equivalent)
Basic Salary:
£25,000 FTE
Bonus Structure:
- £100 per new Let with AMRP instruction (Target: 1 per month)
- £150 per new Sell with AMRP instruction (Target: 1 per month)
- Total Monthly Bonus Target: £250
On Target Earnings:
£28,000 FTE
Additional:
- Company profit share (negotiable)
- Clear pathway to full-time employment
- Opportunity to grow within a forward-thinking, tech-led business
Your Opportunity
This role offers more than just a job — it is an opportunity to:
- Be part of a modern, technology-led property business
- Work within a company actively embracing AI and innovation
- Contribute to improving systems and processes
- Develop professionally as the business continues to grow
Apply or Learn More
To learn more about Let with AMRP and how we operate, please watch our video introduction below:
My Video Intro:
https://youtu.be/2EEzPGKBeVk
If you feel aligned with our approach, we invite you to submit a short video application.
In your video, please tell us:
- About your background and relevant experience
- What interests you about this role and working with AMRP
- Your future aspirations and how this opportunity fits into them
This helps us better understand you beyond a CV, and ensures we are the right fit for each other.
My Video Intro:
https://youtu.be/2EEzPGKBeVk
Pay: £25,000.00-£28,000.00 per year
Benefits:
- Casual dress
- Free parking
- On-site parking
Work Location: In person
