Sales advisor Work, Jobs in Fetcham, Surrey (with Salaries)

Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- In-person
- Annual leave
- Gym membership
Quick apply
Sales Advisor
PetsCorner —Dorking
- £10.85 - £12.71 an hour
- Part-time
- Heavy lifting
- Customer service
- IT
- Employee discount
Customer Sales Advisor
Cinch Self Storage —Woking
- From £26,436.80 a year
- Weekend availability
- Sales
- Customer service
- No experience needed
- Employee discount
- Referral programme
Quick apply
11d
Sales Advisor
Hotel Chocolat —Woking
- From £13.05 an hour
- Hotel
- Café
- Employee discount
13d
Sales Executive- uncapped commission
Grundon —Salfords
- Full-time
- Sales
- Customer service
- Microsoft Office
- Annual leave
- Life insurance
Quick apply
Sales Advisor
Crew Clothing Kingston —Elmbridge
- £14.20 an hour
- Part-time
- Customer service
- IT
- Communication skills
- Referral programme
Quick apply
Senior EE Retail Guide
EE —Epsom
- £29,921 - £32,782 a year
- Part-time
- Annual leave
Sales Advisor (Digital)
Retail Innovation Group —Weybridge
- £26,000.00 - £26,000.01 a year
- Sales
- Customer service
- Retail sales
- Annual leave
Quick apply
11d
Customer Service Advisor
Zentiva Group, a.s. —Guildford
- Full-time
- Sales
- Customer service
- ERP systems
Advisor, Employee Relations
Saputo Inc. —Weybridge
- Full-time
- Analysis skills
- Human resources
- Communication skills
- Free parking
- Employee discount
Senior Customer Service Advisor
Barclays —Guildford
- £27,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
13d
Technical Success Consultant
Commusoft —London
- £37,000 a year
- Full-time
- Hybrid work
- Project management
- Communication skills
- Negotiation
Sales Advisor
Bodypower Sports plc Fitness Superstore —Frimley
- £14 an hour
- Overtime
- Sales
- Merchandising
- In-person
- Free parking
- Annual leave
Quick apply
Parts Advisor
Berry BMW —Thames Ditton
- £28,560.00 - £32,566.72 a year
- Full-time
- Microsoft Excel
- Sales
- Customer service
- Life insurance
- Referral programme
Quick apply
10d
Sales Advisor - Covent Garden
Whittard of Chelsea —London
- £14.24 an hour
- Weekend availability
- Sales
- Communication skills
- Store discount
- Employee discount
11d
Sales Advisor - Kingston-Upon-Thames
Whittard of Chelsea —Kingston upon Thames
- £12.74 - £13.67 an hour
- Weekend availability
- Hospitality
- Communication skills
- Store discount
- Employee discount
13d
Showroom Host/Receptionist
Chery Camberley —Camberley
- £33,750 a year
- Full-time
- Hospitality
- Sales
- Customer service
Quick apply
Retail Sales Advisor
Brewers Decorator Centres —Redhill
- £28,136 a year
- Customer service
- Communication skills
- Employee assistance programme
6d
Customer Service Advisor
SES Water —Redhill
- £29,835 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
12d
GUCCI Client Advisor - Selfridges
Gucci —London
- Weekend availability
- Hospitality
- Sales
- English
3d

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sales advisor jobs near fetcham, surrey

Assistant Customer Service Manager

Return on Investment Ltd -
Walton-on-Thames

Quick apply

Job details

Permanent | Full-time
£40,000 - £45,000 a year

Benefits

Annual leave
Company pension
Private medical insurance
Gym membership
Car scheme

Qualifications

Customer service
Analysis skills
Communication skills

Full job description

Assistant Customer Service Manager

Location: Walton on Thames, Surrey
Job Type: Full time, Permanent
Working Hours: Standard business weekday hours, hybrid working with 3 days in the office and 2 days remote
Salary: £40,000 - £45,000

About Us

At ROI, we support 70% of the UK’s automotive brands in achieving their strategic sales goals and delivering exceptional customer service. By merging innovative marketing strategies with cutting edge tech solutions, we connect consumers and manufacturers, driving industry transformation. Our expertise shines through our work with global brands like BMW, JLR, Volvo, Kia, and Volkswagen.

As we continue to grow, we're looking for an Assistant Customer Service Manager to help deliver a high performing, customer focused customer service operation. This is an exciting opportunity to play a key role in shaping customer experiences, supporting operational excellence and driving continuous improvement across a complex service environment.

The Role

We’re looking for a confident and collaborative Assistant Customer Service Manager to join our team. Reporting to the wider Customer Service leadership team, you will own the delivery of a consistent, compliant and high quality customer experience while working closely with operational teams, dealer partners and key stakeholders across the business.

This role combines operational performance management, complex case resolution, stakeholder engagement and continuous improvement. You’ll lead on high risk customer cases, legal and regulatory compliance, develop team capability and use insight to drive service enhancements that improve both customer outcomes and operational performance.

Key Responsibilities

Own the performance and effectiveness of the customer contact operation, ensuring excellent customer outcomes across all service channels.
Monitor service performance, customer satisfaction and complaints metrics, identifying opportunities for continuous improvement.
Provide leadership, coaching and direction to Senior Customer Service Advisors.
Manage complex customer cases, including vehicle rejections, Consumer Rights Act cases and other escalated issues.
Act as a key point of contact for dealer network escalations, disputes and customer concerns.
Deliver best in class customer service response to major incidents, ensuring clear communication and effective resolution.
Analyse customer feedback, complaints and performance data to identify trends and drive service improvements.
Produce insight and reporting to support decision making and highlight risks and opportunities.

What We’re Looking For

We’re looking for a proactive and customer focused professional who enjoys solving complex challenges, building strong relationships and driving continuous improvement. If you thrive in a fast paced environment and are passionate about delivering exceptional customer experiences, we'd love to hear from you.

Key Skills & Experience

Experience working within a customer service, customer experience or contact centre environment.
Experience managing complex customer cases, complaints and escalations.
Understanding of the Consumer Rights Act and its application within customer case handling.
Strong stakeholder management and communication skills.
Strong analytical and problem solving skills.
Experience coaching, developing or supporting team members.
Experience working with dealer networks or vehicle rejection cases would be advantageous.

Why Join Us?

We understand how important it is to look after our employees so in return for the hard work, we offer amazing benefits including:

A £500 annual health and wellbeing allowance to use against products and services to improve your mental or physical wellness such as gym membership, sportswear, wellness apps and additional healthcare cover for dependents.
Access to education bursaries to learn new skills.
A day off and a voucher to get yourself something nice on your birthday.
Company pension.
Healthcare plans including private medical insurance and dental cover.
22 days annual leave rising to 30 with length of service.
Subsidised car purchase schemes available.

How to Apply

If you're interested in joining us as an Assistant Customer Service Manager, apply today.

We encourage applications from all backgrounds and are committed to providing an inclusive, supportive workplace.

Quick apply

Refine Your Search

sales advisor jobs in fetcham, surrey

Assistant Customer Service Manager

Sales Advisor

Customer Sales Advisor

Sales Advisor

Sales Executive- uncapped commission

Sales Advisor

Senior EE Retail Guide

Sales Advisor (Digital)

Customer Service Advisor

Advisor, Employee Relations

Senior Customer Service Advisor

Technical Success Consultant

Sales Advisor

Parts Advisor

Sales Advisor - Covent Garden

Sales Advisor - Kingston-Upon-Thames

Showroom Host/Receptionist

Retail Sales Advisor

Customer Service Advisor

GUCCI Client Advisor - Selfridges

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