Programme Delivery Manager
International Wellbeing Insights & The Stress Management Society
Salary: £32,000 - £38,000 per annum (depending on experience)
Plus: Performance Bonus Scheme
Location: Primarily based in our Harefield office (UB9) with some hybrid flexibility.
Full Time
Help Us Deliver Work That Changes Lives
At International Wellbeing Insights and The Stress Management Society, we believe healthier people create healthier organisations and healthier organisations create a healthier world.
For more than 23 years we have been helping organisations improve mental health, wellbeing, resilience, leadership and workplace culture.
Today we work with some of the world's most recognised organisations, including global brands, public sector organisations, charities and growing businesses. Our programmes support hundreds of employees across multiple countries.
We are a global workplace wellbeing consultancy working with some of the world's largest organisations — including Mars, Adecco and others — to build genuine cultural capability around mental health, psychological safety and leadership resilience. We operate across more than 100 countries and are now entering a significant growth phase, having recently signed a global Master Services Agreement with Mars and expanded our delivery across UK, Europe, the Middle East, Africa and beyond.
We are a small, mission-driven team in restart-up mode — mature client relationships and contracts, startup energy and culture. We are building our first proper leadership infrastructure and this role is central to that.
As demand for our work continues to grow, we are looking for an exceptional Programme Delivery Manager to help lead the next stage of our journey.
The Opportunity
This is a delivery leadership position, not a project coordinator role. You will be responsible for ensuring every client programme IWI runs is delivered to an exceptional standard — consistently, professionally and proactively — regardless of geography, facilitator or programme type.
You will inherit a portfolio of approximately 15–20 simultaneous live projects, a network of associate facilitators and freelance trainers, and a founder who needs to step back from day-to-day delivery. Your job is to make that happen.
We are looking for someone who can become the operational owner of client delivery across the organisation.
You will work closely with the Founder, Head of Growth and freelance associates to ensure projects run smoothly, clients feel supported and commitments are consistently delivered to a high standard.
You will help create greater accountability, visibility and ownership across delivery.
This role is ideal for someone who enjoys bringing order to complexity, leading projects, building relationships and helping teams perform at their best.
For the right person, there is genuine opportunity to develop into a future Head of Delivery or Director of Client Delivery role as the organisation grows.
Key Responsibilities
Client Delivery
- Manage the delivery of multiple client programmes simultaneously
- Ensure projects are delivered on time, on budget and to a high standard
- Act as a primary point of contact for clients throughout programme delivery
- Build trusted relationships with client stakeholders
- Monitor programme progress and proactively identify risks
Project & Programme Management
- Coordinate delivery schedules across multiple projects
- Maintain project plans, trackers and reporting
- Ensure actions are completed and deadlines are met
- Improve delivery systems and processes
- Support resource planning and delivery forecasting
Team Coordination
- Coordinate internal delivery meetings
- Support and challenge colleagues to deliver on commitments
- Work closely with freelance trainers and facilitators
- Help create a culture of ownership, accountability and collaboration
- Ensure everyone knows what needs to happen and by when
Client Experience
- Ensure clients receive an exceptional experience
- Anticipate issues before they become problems
- Support programme reviews and feedback processes
- Help identify opportunities for additional support and growth
Continuous Improvement
- Identify opportunities to improve delivery efficiency
- Support the implementation of systems, automation and AI tools
- Help strengthen reporting, visibility and operational rhythm
- Contribute ideas that improve the client and team experience
Who We're Looking For
You may currently be:
- Programme Manager
- Project Manager
- Client Success Manager
- Account Manager
- Learning & Development Coordinator
- Operations Manager
- Delivery Manager
- Agency Project Manager
- Professional Services Manager
Qualities we seek:
- Experience in programme or project delivery, ideally in a consultancy environment
- Comfortable managing multiple complex projects simultaneously without losing quality or composure
- Strong client communication — proactive, clear and confidence-building
- Practical experience using AI tools to improve delivery and reduce manual effort
- Able to hold people accountable without direct authority — facilitators, associates, freelancers
- Comfortable with ambiguity and autonomous working
- Genuinely cares about the mission — mental health and wellbeing matters to you personally, not just professionally
You do not need a mental health background. You do need a consultancy mindset — the ability to earn trust, manage demanding stakeholders and deliver value in a fast-moving environment.
Most importantly, you are someone who takes ownership and gets things done.
Key Qualities
We are looking for someone who is:
- Highly organised
- Calm under pressure
- Proactive and solution focused
- Excellent at building relationships
- Comfortable holding people accountable
- Strong communicator
- Commercially aware
- Naturally collaborative
- Detail oriented
- Passionate about making a difference
You will enjoy creating structure, solving problems and helping people succeed.
Salary, Benefits & Development
Salary
£32,000 - £38,000 depending on experience.
Performance Bonus
Up to 10% discretionary annual performance bonus linked to contribution, delivery performance and achievement of agreed objectives.
Benefits
- Company pension
- Health and wellbeing programme
- Discounted access to Vitality Private Medical Care
- Personal development opportunities
- Company events
- Free parking
Future Leadership Opportunity
This role is intentionally designed to grow.
For the right person there is genuine opportunity to:
- Lead larger programmes and client portfolios
- Build and manage a delivery team
- Develop leadership and operational management skills
- Progress into a future Head of Delivery or Director of Client Delivery role
We are looking for someone who wants to grow with the organisation and play a meaningful role in shaping its future.
Important: This is a role for someone who wants to own something and build something, not someone looking for a well-defined job with clear boundaries. If you are energised by complexity, motivated by mission and ready to roll your sleeves up in a growing organisation, this is for you.
Application Process
Please send:
- Your CV
- A cover letter explaining:
- Why this role interests you
- What attracts you to our mission
- What you believe you would bring to the team
- Where you see your career developing over the next 3-5 years
We are far more interested in attitude, ownership, values and potential than simply ticking every box.
If you're looking for a role where your work genuinely matters and where you can help create positive change at scale, we'd love to hear from you.
Pay: £32,000.00-£38,000.00 per year
Benefits:
- Casual dress
- On-site parking
- Sick pay
Ability to commute/relocate:
- Uxbridge UB9 6NZ: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Driving to the office would help. Do you have a licence and access to a vehicle?
Experience:
- Programme management: 3 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
