Customer experience manager Work, Jobs in Finchampstead, Ham (with Salaries)

Customer Services Executive
Healthxchange —Reading
- Up to £30,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Office
- Organisational skills
- IT
- Employee assistance programme
- Employee discount
Quick apply
Zara Reading Customer Experience Deputy Manager
INDITEX —Reading
- Weekend availability
- Customer service
- Analysis skills
- Leadership
Quick apply
Operations Manager
Popeyes UK —Reading
- £55,000 - £65,000 a year
- Full-time
- Casual dining restaurant
- Leadership
- Annual leave
- Employee discount
Quick apply
Live Event Production Manager (Full Time)
Yes Events —Wokingham
- £35,292 - £48,786 a year
- Overtime
- English
- First Aid Certification
- Organisational skills
- Free parking
Quick apply
11d
Channel Partnership Manager
Mysoft —Fleet
- Full-time
- Hybrid work
- CRM software
- Sales
- Salesforce
- Free parking
- Employee assistance programme
Quick apply
Trainee Property Manager
Chancellors —Camberley
- Monday to Friday
- Hybrid work
- Communication skills
- Employee assistance programme
Quick apply
10d
Customer Account Manager
NetXL Ltd —Guildford
- £26,000 - £32,000 a year
- Full-time
- Sales
- No experience needed
- Organisational skills
- Free parking
- Employee discount
Quick apply
ZARA READING VISUAL/COMMERCIAL MANAGER
INDITEX —Reading
- Full-time
- Sales
- Customer service
- Merchandising
Quick apply
Club Manager
Gymfinity Kids —Farnborough
- £31,500 a year
- Full-time
- Management
- Customer service
- Supervising experience
- Employee discount
- Referral programme
Quick apply
Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
4d
Customer Service Advisor
MotorEasy —Reading
- From £26,000 a year
- Full-time
- Customer service
- English
- In-person
- Referral programme
Quick apply
8d
Warehouse Manager Trainee
Paramount Pools Ltd —Hook
- £25,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Driving
- Free parking
Quick apply
8d
Finance & Operations Manager
Jewel Home Group Ltd —Bagshot
- £45,000 - £55,000 a year
- Full-time
- Organisational skills
- Financial services
- In-person
Quick apply
11d
Business Support Assistant
EHSL Supported Housing —Wokingham
- £11,307 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health & wellbeing programme
Quick apply
1d
Vehicle Progressor
Eden Motor Group —Wokingham
- Full-time
- In-person
- Store discount
- Employee assistance programme
Quick apply
3d
Travel Assistant
BlckBx Ltd —Bracknell
- £28,000 - £35,000 a year
- Full-time
- Hybrid work
- Hospitality
- English
- Travel
- Health & wellbeing programme
- Work from home
Quick apply
Business Development Manager – IT & Cyber Security
Intouch Tech (UK) —Farnborough
- £30,000 - £45,000 a year
- Full-time
- CRM software
- Sales
- Salesforce
- Free parking
- Referral programme
Quick apply
Customer Relationship Manager
Barchester Healthcare —Guildford
- Microsoft Powerpoint
- Microsoft Excel
- Sales
Quick apply
Product Manager
Uggly&Co —Marlow
- £26,000 - £35,000 a year
- Part-time
- Hybrid work
- Negotiation
- Free parking
- Store discount
Quick apply
Supervisor - WHSmith
Moto —Reading
- £28,500 a year
- Full-time
- Supervising experience
- Communication skills
- Employee discount
- Sick pay
Quick apply
7d

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customer experience manager jobs near finchampstead, ham

Customer Services Executive

Healthxchange -
Reading

Quick apply

Job details

Up to £30,000 a year

Benefits

Company pension
Employee assistance programme
Employee discount

Qualifications

Microsoft Office
Organisational skills
IT
Customer support
Communication skills
Time management

Full job description

Customer Services Executive

Location: Reading, Hybrid

Reporting to: Customer Services Manager

Salary: up to £30,000 pa, plus discretionary annual performance bonus

Work schedule: Our Customer Services department is open Monday to Friday 8am to 6pm. Your shift will be scheduled either 8am to 5pm or 9am to 6pm.

About Us:

Founded in 2000, Healthxchange is the leading supplier of medical aesthetic products and services to professionals across the UK & Ireland. Healthxchange proudly partner with award-winning brands including Obagi Medical, Medik8 and Jane Iredale to strategically commercialise their products in market. We currently supply over 9,000 clinics with a full range of products (Skincare, Injectables, Energy-based devices) and services (software & education) to support their 360 business needs. The company offers a dynamic environment for innovation and growth in the medical aesthetic space.

About the role:

We’re looking for a dynamic, people-focused individual to join our Customer Services team and play a key role in delivering outstanding support across phone, email, and live chat. You’ll help create exceptional customer experiences while contributing to the continued success and growth of Healthxchange.

Requirements:

Excellent understanding of what a great customer experience is.
Previous experience in a Customer Support or Contact Centre environment.
Strong organisational skills and able to work to deadlines and deliver results under pressure.
High attention to detail with a focus on quality.
Excellent email writing skills.
Ability to work under pressure in a fast-paced environment, whilst being flexible and adaptable.
Self-motivated, with the ability to work under minimal supervision.
Excellent time management capability.
Proven communication skills, and confident telephone manner.
IT skill such as Microsoft Office and CRM systems (Salesforce desirable)

Responsibilities:

Act as a customer champion, always delivering an excellent customer experience and support with increasing our customer satisfaction and retention.
Take ownership of customer queries, working with internal stakeholders to investigate and provide a full resolution for the customer.
Ensure orders are processed promptly and accurately, adhering to company Standard Operating Procedures and all compliance requirements.
Liaise with external third-party suppliers e.g. delivery companies to investigate and resolve customer delivery issues.
Investigate and respond to customer complaints, providing a resolution in line with customer expectations and in line with company policies.
Ensure customer emails, phone calls and Live Chats are responded to within agreed department response times.
Act as a brand ambassador when interacting with customers, consistently demonstrating high levels of integrity, diligence, and professionalism.
Always act as a team player, working with your colleagues to achieve department goals and objectives.
Maintain accurate records within our customer database and CRM system.
Support with initiatives to upsell or promote HXP’s products or services.
Maintain an up-to-date knowledge of company products and procedures.
Provide support with ad-hoc projects and tasks as required.

Benefits

Company pension, annual performance bonus, 23 days holiday plus bank holidays (and increasing with service), staff discount, staff social events, access to Health Assured EAP.

Healthxchange is committed to creating a diverse and inclusive work environment. We are proud to be an equal opportunity employer, and we welcome and encourage applications from all qualified individuals regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability status, marital status, or any other legally protected status. All employment decisions are based on merit, qualifications, and business needs.

Work Location: Hybrid remote in Reading RG2 0NH

Quick apply

Refine Your Search

customer experience manager jobs in finchampstead, ham

Customer Services Executive

Zara Reading Customer Experience Deputy Manager

Operations Manager

Live Event Production Manager (Full Time)

Channel Partnership Manager

Trainee Property Manager

Customer Account Manager

ZARA READING VISUAL/COMMERCIAL MANAGER

Club Manager

Customer Service Manager

Customer Service Advisor

Warehouse Manager Trainee

Finance & Operations Manager

Business Support Assistant

Vehicle Progressor

Travel Assistant

Business Development Manager – IT & Cyber Security

Customer Relationship Manager

Product Manager

Supervisor - WHSmith

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