Overview
Our client is seeking a motivated IT Helpdesk Apprentice. This role offers an excellent opportunity for individuals interested in developing a career in information technology, providing hands-on experience across a broad range of IT support functions. The successful candidate will be involved in assisting with technical issues via telephone and remotely, supporting end-users, and gaining valuable skills in system management within a professional environment.
Annual wage£16,640 a year
Minimum wage rates (opens in new tab)
The pay may be negotiated and may rise after a probation period has been successfully completed.
Training course
Digital Support Technician Level 3
Hours
40 hours a week (including 30 min unpaid lunch break)
Monday to Friday, between 7am-6pm (Shift patterns will be applied within those hours)
Duration
16 Months
Duties
- Triaging of tickets
- Resolving first line tickets
- Remote sessions with clients
- Answering calls from clients
- Proactive Maintenance tasks
- Updating helpdesk platforms
- Updating of documentation and password management tools
- Creating and updating knowledge base docs
- Liaising with stakeholders across the business
What we are looking for:
- Interest in IT (desirable)
- Ability to pass Enhanced DBS check (essential)
- Driver (desirable depending on location)
- Personable (Essential)
- Customer Service Experience (desirable)
- Good communication skills
- Good telephone manner
College or training organisation
JBC SKILLS TRAINING LIMITED
Your training course
The classroom training for the Digital Support Technician comprises of 3 modules. The apprentice will attend the training in an online classroom with their designated JBC trainer.
The modules taught are:
· Core Support & Security
· Digital Support & Communication
· Technical Support & Training
Each module is delivered remotely over five consecutive days, with the training weeks scheduled at intervals throughout the apprenticeship.
More training information
- We are a government approved apprenticeship training provider. We provide apprenticeships for a wide range of employers, large and small.
- Some of your working hours will be spent training or studying with your appointed JBC Trainer/Mentor or your employer. Learning the skills you need to be successful in the role and complete the apprenticeship.
You will have a progress review with your trainer and line manager every three months, along with regular support sessions to help you develop your portfolio.
Requirements
Essential qualifications
- GCSE English (Grade Grade 6 or above) essential
- GCSE Maths (Grade Grade 5 or above) essential
About this company
Our clients mission is quite simple – to provide Outstanding ICT Support for Schools. Our clients IT Support Service provides a local, familiar, on-site presence together with an integrated remote management solution, delivering a high-quality, responsive and personalised ICT service.
After this apprenticeship
The employer is looking to offer full time employment upon successful completion of the Apprenticeship. Our client believes in developing their talent internally and have a clear and personalised progression route for each of their employees which is reviewed annually
The majority of their management team started out as apprentices, and they have a history of training and developing well-rounded staff members from apprenticeship level.
Pay: £16,640.00 per year
Ability to commute/relocate:
- Cranfield MK43 0BT: reliably commute or plan to relocate before starting work (required)
Application question(s):
- When did your interest in pursuing an apprenticeship in IT first begin and how?
- Would you describe yourself a confident communicator and can you give an example of when you have displayed exceptional communication skills?
Education:
- GCSE or equivalent (required)
Licence/Certification:
- driving license (required)
Location:
- Cranfield MK43 0BT (preferred)
Work Location: In person
