Builder Work, Jobs in Fishponds, Bst (with Salaries)

Trade Counter Sales Assistant
Bendrey Brothers Ltd. —Bristol
- £14.56 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Employee discount
Quick apply
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Area Sales Manager – South West (Trade Division)
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Roofbase Limited —Bristol
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4d
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Festive Productions —Cwmbran
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5d
People & Talent Manager
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4d

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Trade Counter Sales Assistant

Bendrey Brothers Ltd.
Bristol

Quick apply

Job details

Full-time
£14.56 an hour
9 days ago

Benefits

Cycle to work scheme
Company pension
Employee discount

Qualifications

Microsoft Word
Microsoft Outlook
Customer service
English
Numeracy
Organisational skills
Communication skills

Full job description

Bendrey Brothers Ltd. is a family run Timber Merchant situated between Bristol and Bath.

Job Title: Trade Counter Sales Assistant

Hours:

Monday to Friday 08.00 – 17.00 (with a one hour unpaid lunch break)
Saturdays 08.00 – 12.00

Position Overview

The Trade Counter Sales Assistant is the first point of contact for customers visiting, phoning, or emailing the business. The role involves assisting customers in identifying suitable products and materials, preparing quotations and orders, processing sales and payments, and providing a high standard of customer service.

The Trade Counter Sales Assistant is responsible for supporting customers throughout the sales process, from initial enquiry through to the collection of goods. This includes preparing customer orders, assisting with the picking of materials, and helping customers load goods safely into their vehicles. The role also supports stock control activities and helps maintain a safe, organised, and well-presented shop environment.

Required Skills & Qualifications

Strong communication skills and the ability to interact in a professional and courteous manner with colleagues & customers.
Good attention to detail and a proactive, practical approach to tasks.
Capable of lifting heavy items regularly and performing manual handling duties.
Ability to understand customer requirements and assist in identifying suitable products and materials.
Ability to work independently and collaboratively as part of a team.
Basic numeracy and organisational skills.

Desirable Skills & Qualifications:

Previous experience in a builders merchant, retail or customer service role is desirable.
Familiarity with timber, fencing, landscaping, or building materials is advantageous but not essential.

Key responsibilities:

Customer Service & Sales

Greet customers arriving at the trade counter and provide a professional and helpful service.
Assist customers in identifying suitable products and materials based on their requirements.
Respond to customer enquiries in person, by telephone, and by email in a timely and professional manner.
Prepare quotations, process orders, and take customer payments using company systems and procedures.
Promote additional products and services where appropriate to meet customer needs.

Order Processing & Customer Collections

Support the preparation of customer orders for collection, ensuring materials supplied match the sales order or invoice.
Assist customers in selecting, picking, and loading goods into their vehicles, ensuring safe handling procedures are followed.
Work with the yard team where additional assistance, or forklift loading is required.
Carry out basic timber cutting services as required, ensuring customer requirements are met safely and accurately.

Stock Control & Merchandising

Monitor and replenish shop stock to maintain stock availability and presentation standards.
Ensure product pricing and labelling remain accurate and up to date.
Assist with stocktaking activities and report stock discrepancies, shortages, or damaged stock to management.

General Housekeeping

Maintain clean, tidy, and presentable conditions within the shop, trade counter, and customer-facing areas.
Dispose of waste materials, including packaging and banding, in the appropriate bins.

Health & Safety

Follow all company health and safety procedures and risk assessments.
Use appropriate personal protective equipment (PPE) when required.
Follow safe manual handling practices when moving or loading materials.
Report hazards, accidents, or near misses promptly.

Security Awareness

Remain aware of materials being collected or loaded by customers and ensure goods supplied correspond with the relevant sales order or invoice.
Report any security concerns, discrepancies, or suspicious activity to management promptly.

Other Duties

Undertake any other reasonable duties as requested by management to support the efficient operation of the business.

Job Types: Full-time, Permanent

Pay: £14.56 per hour

Expected hours: 44.0 per week

Benefits:

Company pension
Cycle to work scheme
Employee discount

Language:

English (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

builder jobs in fishponds, bst

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Area Sales Manager – South West (Trade Division)

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I want to receive the latest job alerts for builder in fishponds, bst

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