Engagement manager Work, Jobs in Fitzrovia, Gtl (with Salaries)

Experience & Engagement Manager
Virgin Active —London
- From £40,000 a year
- Weekend availability
- Annual leave
- Employee discount
Customer Experience Manager
BidvestNoonan —London
- £42,000 a year
- Full-time
Quick apply
11d
Partnership Manager
Safer Business Network Ltd —London
- £43,250 a year
- Full-time
- Hybrid work
- Management
- Business development
- Supervising experience
- Annual leave
Quick apply
8d
Portfolio management
Ceto Talent —London
- £529.54 a day
- Full-time
- Hybrid work
- Management
- Continuous improvement
- Communication skills
- Profit sharing
- Work from home
Quick apply
5d
Brand Manager
Barchester Healthcare —London
- £45,000 a year
- Communication skills
Quick apply
Relationship Manager
Acacium Group —London
- Full-time
- Hybrid work
- Presentation skills
- Leadership
- Communication skills
- Employee assistance programme
Quick apply
Patient Engagement Manager
Revere Clinics —London
- From £31,000 a year
- Full-time
- Hybrid work
- CRM software
- Social media management
- In-person
Quick apply
4d
Coordinator, Global Partnerships
Virtuoso, Ltd. —London
- Remote
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Employer Services Manager
Get Set UK 1 —London
- Sales
- Contracts
- Employee assistance programme
Quick apply
Learner Engagement Co-ordinator
The Skills Centre —London
- From £33,000 a year
- Full-time
- Sales
- Business development
- Travel
Quick apply
10d
Build to Rent - General Manager
Sable Capital —London
- £60,000 - £70,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Annual leave
Quick apply
10d
HUMAN RESORCES PEOPLE MANAGER OYSHO & ZARA HOME
INDITEX —London
- Full-time
- Management
- Driving
- Travel
Quick apply
Operations Manager - Autonomous Vehicles
AV Operations Ltd —Hammersmith
- £65,000 - £70,000 a year
- Full-time
- Analysis skills
- In-person
- AI
Quick apply
8d
Social Media Manager
French Connection —London
- £40,000 a year
- Full-time
- Social media management
- Project management
- No degree
- Employee discount
Quick apply
Client Engagement Manager
Monotype —London
- Full-time
- Analysis skills
- Travel
- Mentoring
Brand Ambassador
Service Innovation Group UK —London
- £28,814 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
ZARA IN STORE HR ADVISOR
INDITEX —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Customer Success Manager
LM Talent Solutions —London
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Salesforce
- Financial services
- In-person
- Work from home
- Referral programme
Quick apply
2d
Front of House Manager
Amplify Guest Services —London Bridge Station
- £43,260 a year
- Full-time
- Management
- Administrative experience
- Supervising experience
Quick apply
1d
Marketing Manager
Rapidity —London
- £35,000 - £45,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- English
Quick apply
5d

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Experience & Engagement Manager

Virgin Active -
London

Apply Now

Job details

Full-time
From £40,000 a year

Benefits

Annual leave
Company pension
Employee discount

Full job description

Exciting Times at Mayfair - Luxury Transformation!

Virgin Active Mayfair is undergoing a transformation, with major refurbishment works already completed and further upgrades on the horizon. We are evolving into one of the most premium wellness destinations in London, setting a new standard in luxury health clubs.

Virgin Active are committed to changing people's lives for the better through wellness. Our team are dedicated to delivering a unique leisure and relaxation experience throughout all our clubs. All our team members pride themselves on incorporating Virgin Active values and ensuring the highest Brand Standards into their work, so our members can experience the finest facilities and service. So we take value in recruiting only the very best Experience and Engagement Manager to join our Club team.

The Role

Leading the weekly churn, recovery, and hospitality progress review, ensuring clear actions for Hosts.
Partnering with the GM to run daily Service Huddles, aligning all departments on NPS drivers, at-risk members, and presentation standards.
Presenting monthly engagement, churn, rejoin, and advocacy trends to the leadership team with clear recommendations for improvement.
Driving a club-wide storytelling culture by curating best-practice examples, hospitality wins, and creative “Moments that Matter” for network sharing.
Translating member data (NPS, CSAT, churn signals, attendance) into proactive engagement actions and retention strategies.
Leading, coaching, and inspiring Member Journey Hosts to consistently deliver extraordinary hospitality moments.
Ensuring 100% completion of hospitality training and recertification, embedding “License to Hospitality” across the team.
Acting as a cultural catalyst, embedding the 5 Promises of Hospitality into daily club life.
Managing the churn prevention process, identifying at-risk members, implementing personalised interventions, and tracking outcomes.
Celebrating member milestones and achievements through personalised recognition and creative activations.
Ensuring brand standards are met in all club spaces, maintaining the Virgin Active experience.

Experience

Proven ability to inspire and coach teams to deliver exceptional service.
Strong data and insight skills, with the ability to act on churn signals.
Creative, resourceful, and passionate about storytelling.
High emotional intelligence, with the ability to connect authentically with members.
Flexibility to work across Virgin Active working patterns, including evenings and weekends.

Our Perks

30 days (including bank holidays) annual leave plus a Celebration Day – and we want you take them
Access to The Peoples Pension, with our contributions at 3%
Complimentary Virgin Active membership for you and a buddy. You can also get free membership for your children too, ability to take advantage of our Club V.
We want you to love Virgin Active like we do, so you get discounts across Virgin active – everything from guest passes to 50% off PT sessions.
You will join Virgin Family - where not only can you communicate with your colleagues across Virgin Group, but also many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2) -
Managing finances can be difficult, so we offer access to Salary Finance. They can support you with loans and savings plans, as well as help you become a personal finance expert.
Mental health is a cornerstone of wellbeing. Our BUPA employer assistance programme is there when you need a helping hand with 4 free counselling sessions.
We know finding a new home to rent can be stressful. We partner with Dexters who offer complimentary corporate letting services – meaning no tenant charges.
Access to ePoints, offering loads of online discounts to retailers.
Always wanted to take that yoga course? Well VA offer discount on all their Academy courses, trained by the very best instructors.

Apply Now

Refine Your Search

engagement manager jobs in fitzrovia, gtl

Experience & Engagement Manager

Customer Experience Manager

Partnership Manager

Portfolio management

Brand Manager

Relationship Manager

Patient Engagement Manager

Coordinator, Global Partnerships

Employer Services Manager

Learner Engagement Co-ordinator

Build to Rent - General Manager

HUMAN RESORCES PEOPLE MANAGER OYSHO & ZARA HOME

Operations Manager - Autonomous Vehicles

Social Media Manager

Client Engagement Manager

Brand Ambassador

ZARA IN STORE HR ADVISOR

Customer Success Manager

Front of House Manager

Marketing Manager

I want to receive the latest job alerts for engagement manager in fitzrovia, gtl

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