Guest environment expert Work, Jobs in Fitzrovia, Gtl (with Salaries)

Tour Guide - London Expert
The View from The Shard —London
- £31,500 a year
- Temporary
- Hospitality
- Sales
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
12d
Illusion Expert - Guest Engagement Staff
MOI London LLC —London
- £14 an hour
- Part-time
- Hospitality
Quick apply
Day Concierge
Rendall & Rittner —London
- £30,000 - £32,000 a year
- Full-time
- Customer service
- Employee assistance programme
- Referral programme
10d
Tea Ambassador / Sales Associate – Luxury Retail & Hospitality
Mariage Frères —London
- Part-time
- Hospitality
- Customer service
- English
- Store discount
- Employee discount
Quick apply
2d
Bakery Assistant
Crème London Notting Hill —London
- Part-time
- Bakery
- Kitchen experience
- Annual leave
- Sick pay
Quick apply
10d
Rolex Guest Relations Host
The Watches of Switzerland Group —Bond Street Station
- Serving
- Organisational skills
- Employee assistance programme
22h
Barback
Green and Fortune —Southwark
- £14.90 an hour
- Part-time
- Hospitality
- Bar
- Customer service
Quick apply
1d
Guest Ambassador
PROception —London
- £15.42 an hour
- Full-time
- Customer service
- Computer literacy
- Computer skills
- Employee discount
Quick apply
8d
CNN London Planning (Interviews & Guest Booking) Intern
Warner Bros. Discovery —London
- £29,000 a year
- Full-time
- Hybrid work
- In-person
7d
Concierge Officer
Pinnacle Group —Battersea
- £28,000 - £29,000 a year
- Full-time
- English
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Educator | Battersea
Lululemon —London
- Weekend availability
- Customer service
- Travel
- Annual leave
- Employee discount
Product Designer
Virgin Active —London
- Full-time
- Communication skills
- Annual leave
- Employee discount
Part time educator | LONDON
Lululemon —London
- Weekend availability
- Customer service
- Travel
- Annual leave
- Employee discount
Day Doorperson
Rendall & Rittner —London
- £28,000 a year
- Overtime
- Customer service
- Employee assistance programme
Full-time Educator | LONDON
Lululemon —London
- Weekend availability
- Customer service
- Travel
- Annual leave
- Employee discount
Marketing Executive, Pre-Opening - The St. Regis London
Marriott International, Inc —London
- Full-time
- Hospitality
- Microsoft Office
- Hotel
- Employee assistance programme
- Sick pay
F&B Executive, Pre-Opening - The St. Regis London
Marriott International, Inc —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Sick pay
Educator | Canary Wharf
Lululemon —London
- Weekend availability
- Customer service
- Travel
- Annual leave
- Employee discount
Educator | RICHMOND
Lululemon —London
- Weekend availability
- Customer service
- Travel
- Annual leave
- Employee discount
Concierge
Guest Experience —London
- £14.76 an hour
- Full-time
- Hospitality
- English
- Microsoft Office
- Employee discount
- Referral programme
Quick apply

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Tour Guide - London Expert

The View from The Shard -
London

Quick apply

Job details

Temporary
£31,500 a year
12 days ago

Benefits

Employee assistance programme
Employee discount

Qualifications

Hospitality
Sales
Customer service
Adobe Captivate
English
First Aid Certification
Communication skills

Full job description

JOB DESCRIPTION

Job Title: London Expert- The View from The Shard

Contract: The role is offered on a temporary basis for a minimum duration of three months.

Hours: 42.5 hours per week, worked on a roster pattern that includes weekends, Bank Holidays and evenings. Late‑night and early‑morning shifts may also be required to support events.

Reports to: Assistant Guest Experience Manager

Salary: Up to £31,500 per annum (pro-rated)

THE PERKS

33 days Holiday (pro-rated)
Complimentary tickets to The View and 40% staff discount
Employee Assistance Programme

ROLE PURPOSE

As one of the faces our guests remember long after their visit, you’ll help create unforgettable experiences at the top of the Shard. You’ll bring London to life - delighting visitors, sparking curiosity and creating lasting memories. Working as part of an energetic team, you’ll engage guests through your knowledge and storytelling, sharing fascinating facts and iconic stories that leave every guest smiling and inspired.

WHO WE ARE LOOKING FOR

We’re looking for someone who makes a lasting impression and thrives on creating memorable experiences. You bring energy, confidence and enjoy connecting with people from around the world.

You have an exceptional knowledge of London - its secrets, history, landmarks, culture, the Royal Family (of course), and love bringing these stories to life in an engaging way. With a positive attitude and welcoming approach, you make every interaction count and help create an exceptional guest experience.

TO APPLY

We’d love to see your energy and passion for London! Send us a short video audition (2–3 minutes) introducing yourself and sharing what you love most about London. Send your CV along with an audition video to [email protected] by 28 June 2026.

KEY RESPONSIBILITIES

Guest Experience

Greet and welcome guests, creating a positive first impression; able to work outdoors for extended periods in all weather conditions
Proactively share your knowledge of London with guests, including interesting facts, history and stories
Create and develop unique guided tours, delivering engaging experiences to guests
Deliver guided tour and London knowledge training to staff members
Keep your knowledge of London up to date
Provide premium-quality customer service and guest engagement
Seek every opportunity to interact with guests, ensuring expectations are exceeded
Engage and entertain all guests, whether individuals, couples, or small and large groups, ensuring a consistently positive and memorable experience
Be knowledgeable about our products, offers and ticket types, providing accurate information to guests
Captivate a diverse audience, ensuring each experience is unique and memorable
Demonstrate a positive presence by remaining alert and approachable, presenting yourself to the highest standards
Keep up to date with brand guidelines and adapt to our brand personality
Conduct site visits and independent research, applying new insights to enhance guided tours and support marketing initiatives
Wear mascot costumes and uniforms during activations, ensuring all guidelines are followed at all times

Operational

Set up entrance areas and manage guest queues to ensure a smooth, welcoming and efficient arrival experience
Ensure the attraction is consistently maintained to the highest presentation standards, taking ownership of your areas of responsibility
Use initiative to resolve guest enquiries or issues, escalating to the Duty Manager where required
Actively participate in regular meetings and briefings with managers and colleagues
Use telephones, radios, computers and other technology as required to carry out duties
Achieve individual and team KPIs set by the management team
Support the Duty Manager by handling radio calls and coordinating staff allocations to ensure smooth operations
Provide support to other departments within the attraction as required

Health & Safety

Undertake Health, Safety and Fire responsibilities, including acting as Fire Marshal when required
Ensure compliance with Shard Health and Safety procedures
Report all breaches of safety regulations, incidents or near misses promptly to the management team
Help maintain building security, including observation and first response to incidents
Undertake queue management responsibilities and follow evacuation procedures to ensure the safety of guests and staff

KEY SKILLS & EXPERIENCE

Extensive knowledge of London, without reliance on reference materials
An enthusiastic and engaging, theatrical style that builds excitement and anticipation
Experience in driving sales and achieving targets
Exemplary personal presentation standards
Experience working in a premium attraction or hospitality environment
Ability to proactively engage and connect with guests and colleagues
Excellent communication, customer service and influencing skills, with the ability to communicate clearly and confidently in English to diverse audiences
A strong commitment to customer service, with a proactive approach to guest needs
Self-motivated, with the ability to work effectively both independently and as part of a team
An awareness of equality, diversity and inclusion and a commitment to creating an inclusive environment for all guests

Desirable:

Understanding of good health and safety management practices
Ability to build effective relationships with stakeholders
Ability to communicate in a second language
A current First Aid qualification

Pay: £31,500.00 per year

Work Location: In person

Quick apply

Refine Your Search

guest environment expert jobs in fitzrovia, gtl

Tour Guide - London Expert

Illusion Expert - Guest Engagement Staff

Day Concierge

Tea Ambassador / Sales Associate – Luxury Retail & Hospitality

Bakery Assistant

Rolex Guest Relations Host

Barback

Guest Ambassador

CNN London Planning (Interviews & Guest Booking) Intern

Concierge Officer

Educator | Battersea

Product Designer

Part time educator | LONDON

Day Doorperson

Full-time Educator | LONDON

Marketing Executive, Pre-Opening - The St. Regis London

F&B Executive, Pre-Opening - The St. Regis London

Educator | Canary Wharf

Educator | RICHMOND

Concierge

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