Market leader Work, Jobs in Fitzrovia, Gtl (with Salaries)

Zara Covent Garden Customer Experience Manager
INDITEX —London
- Weekend availability
- Sales
- Contracts
- Leadership
Quick apply
Store Manager
Aldi —London
- Up to £69,000 a year
- Annual leave
Precious Metals and Currency Dealer
Tavex —London
- £50,000 - £60,000 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
- Employee discount
Quick apply
3d
Sales Professional
Ralph Lauren —London
- Part-time
- Hospitality
- Merchandising
- Communication skills
- Employee discount
Operations & Sales Assistant Manager - Beauty Store London
Beauty Edit Mayfair —London
- £26,420 - £30,000 a year
- Full-time
- Management
- Merchandising
- English
- Employee discount
Quick apply
Assistant Manager - John Lewis, Oxford Street
Rodd&Gunn UK Ltd —London
- Sales
- Merchandising
- In-person
- Employee discount
Quick apply
7d
General Manager - Samsung Experience Store
Partner Retail Services —London
- From £55,000 a year
- Full-time
- Management
- Retail management
- Leadership
- Employee discount
Quick apply
Senior Analyst, Turkey
Eurasia Group —London
- Full-time
- Hybrid work
- English
Quick apply
Universal Banker
HSBC Global Services Limited —London
- From £27,200 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
13d
Customer Service Representative
HSBC Global Services Limited —London
- From £25,500 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
13d
Team Coordinator – Audible Content International
Amazon.com —London
- Full-time
- Management
Customer Experience Associate in Luxury Retail
Charbonnel et Walker —London
- £13.50 - £14.00 an hour
- Full-time
- Bilingual
- Merchandising
- English
Quick apply
3d
General Manager - Cafe
La Maritxu —London
- £35,000 - £40,000 a year
- Full-time
- Hospitality
- Management
- Organisational skills
- Employee discount
Quick apply
9d
Chief of Staff to the Founder
Pixi Beauty —London
- From £90,000 a year
- Full-time
- Leadership
- Communication skills
- Banking
Quick apply
10d
Retail Sales Manager, Footwear Department, Liberty London
Kurt Geiger —London
- Full-time
- Employee discount
Quick apply
10d
Retail Supervisor
Nisbets —London
- £32,000 a year
- Full-time
- Microsoft Outlook
- Sales
- Customer service
- Annual leave
- Employee discount
UK Health Market Lead
Get Set UK 1 —London
- Travel
- Negotiation
Quick apply
13d
Business Development Representative
PEI Group —London
- Business development
- Communication skills
Product Development and Buying Assistant
Brand Addition —London
- Full-time
- Hybrid work
- Engineering
- Communication skills
- Negotiation
Quick apply
7d
Executive Assistant
Financial Conduct Authority —London
- £46,400 - £58,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
11d

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Zara Covent Garden Customer Experience Manager

INDITEX -
London

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Job details

Full-time

Qualifications

Sales
Contracts
Leadership
Communication skills
Time management

Full job description

Job Description: Customer Experience Manager (Store-based) | Zara | UK & Ireland

Job purpose

To lead Zara’s customer experience across all sales channels by putting the customer at the centre of daily actions, developing strategies that improve store team performance and store sales, and ensuring the best possible in-store experience.

Contract

Full-time. Full flexibility required (evenings and weekends).

Reporting to

Store Director / General Manager.

Key responsibilities

Customer experience and omnichannel

Work with the management team to achieve and exceed store sales targets through enhancing customer experience.
Understand and analyse customer behaviour to implement strategies based on current and potential market trends.
Monitor customer experience performance, adapt strategies and ensure consistent follow-up.
Drive all omnichannel experiences, ensuring seamless integration of online with physical store experiences.
Stay up to date with Zara.com and digital marketing strategies to share key updates with the team and customers.
Partner with the Operations Manager to understand the customer journey, ensure sufficient cover in key service areas, and optimise resources using Orquest.
Support and train teams to resolve customer complaints and proactively reduce recurrence of incidents; maintain regular communication with the Customer Service Department.

People, wellbeing and capability building

Promote HR policies, procedures and the Code of Conduct by leading by example; contribute to a healthy and positive store atmosphere.
Lead and develop Customer Experts through performance reviews and PDPs using LEAP, monitoring progression and building succession plans.
Ensure correct implementation of customer experience training, including training on engagement-to-purchase and on product awareness, trends, vocabulary, devices and tools to close the sale successfully.
Implement strategies to meet customer needs by aligning customer profiles with team strengths; build loyalty-focused actions.
Own payroll processes and ensure ER processes are followed in line with company policy.

Store standards, security and ways of working

Support actions to minimise stock loss with the management team.
Ensure security and funds management procedures are followed rigorously, including cash desk support, discrepancy monitoring, banking follow-up and incident follow-up with L&P.
Maintain safe, organised working areas and uphold company Health & Safety requirements through housekeeping and safe working practices.
Act as an ambassador for the company’s sustainability project, supporting innovative and efficient ways of working.

Experience and qualifications (non-negotiables)

Proven experience in a senior store leadership role within fashion retail (Customer Experience Manager / Deputy Store Manager / Department Manager level or equivalent).
Strong understanding of the business from a commercial, operational and people perspective.
Demonstrable track record leading store customer experience strategy: improving service standards, engagement behaviours and customer satisfaction.
Confidence owning high-accountability routines including payroll/ER process compliance and customer complaint escalation.
Strong experience with store compliance and risk routines, including security/funds management processes and loss-prevention collaboration (where required by store).

The mindset we love

Customer-service driven, with strong communication, collaboration and problem-solving.
Confident managing and resolving conflict.
Strong organisation and time management; systematic and analytical in approach.
Influential and engaging leader; leads by example and develops others.
Creative thinker who can translate insight into practical strategies and follow-through.
Positive attitude towards self-development.

Note

This job description supports role clarity and recruitment and is not exhaustive; additional tasks may be required.

Inclusion

Inditex is an equal opportunities employer committed to diversity, multiculturalism, inclusion and acceptance.

INDINDITEXSM

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Refine Your Search

market leader jobs in fitzrovia, gtl

Zara Covent Garden Customer Experience Manager

Store Manager

Precious Metals and Currency Dealer

Sales Professional

Operations & Sales Assistant Manager - Beauty Store London

Assistant Manager - John Lewis, Oxford Street

General Manager - Samsung Experience Store

Senior Analyst, Turkey

Universal Banker

Customer Service Representative

Team Coordinator – Audible Content International

Customer Experience Associate in Luxury Retail

General Manager - Cafe

Chief of Staff to the Founder

Retail Sales Manager, Footwear Department, Liberty London

Retail Supervisor

UK Health Market Lead

Business Development Representative

Product Development and Buying Assistant

Executive Assistant

I want to receive the latest job alerts for market leader in fitzrovia, gtl

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