Member experience associate Work, Jobs in Fitzrovia, Gtl (with Salaries)

Customer Support Associate
Feebris Ltd —London
- Bachelor's degree
- Business
- Communication skills
- Annual leave
8d
Counter Associate - 'The Ordinary' - Selfridges, Oxford Street
DECIEM —London
- Part-time
- Customer service
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
12d
Front Desk Guest Service Associate
47 Park Street, Grand Residences by Marriott —London
- Weekend availability
- Customer service
- English
- Analysis skills
2d
Sales Associate
Ernest Jones —London
- £12.71 an hour
- Part-time
- Employee discount
12d
GAP Short-Term Temporary Team Member
NEXT —London
- £8.53 - £12.96 an hour
- Part-time
- Communication skills
- Employee discount
4d
GAP Short-Term Temporary Team Member- Westfield White City (N119238)
NEXT —London
- £8.53 - £12.96 an hour
- Part-time
- Communication skills
- Employee discount
4d
Founders Associate
Naybourhood / Million Pound Homes —London
- £1,000 - £1,250 a month
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Marketing
- Work from home
Quick apply
13h
Sales Associate
Hard Rock Cafe Piccadilly Circus London United Kingdom —London
- Sales
- Café
Quick apply
Sales Associate (24 hours) £12.91/h
Fossil Group, Inc. —London
- £12.91 an hour
- Part-time
- Sales
- Merchandising
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
5d
Paraplanner
Sedulo —London
- £40,000 - £55,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- Organisational skills
- Work from home
- Flexible schedule
Quick apply
12d
Sales Associate (Part-Time) | Wimbledon
REISS —London
- Part-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Retail Associate
TK Maxx —London
- Part-time
- No experience needed
- Employee discount
1d
Hospitality Assistant
Restaurant Associates —London
- £14.80 an hour
- Restaurant
- Communication skills
2d
Business Associate
Kyriba —London
- £40,300 - £51,100 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Master's degree
Sales Associate
NEXT —London
- £12.10 - £13.96 an hour
- Full-time
- Customer service
1d
Food and Beverage Associate
Maslow's —London
- £14.50 - £14.90 an hour
- Weekend availability
- Hospitality
- Bar
- Hotel
- Employee discount
- Referral programme
Quick apply
8d
Sales Associate - Westfield White City
Karl Lagerfeld —London
- Part-time
- Sales
- English
10d
Stock Runner - Beauty (Full-time)
Selfridges —London
- £14.80 an hour
- Full-time
Quick apply
5d
Assistant Store Manager
Sandro —London
- Full-time
- Employee discount
Quick apply
Sales Associate | Oxford Circus (Part Time)
REISS —London
- Part-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply

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Customer Support Associate

Feebris Ltd
London

Apply Now

Job details

Permanent
8 days ago

Benefits

Annual leave

Qualifications

Bachelor's degree
Customer support
Business
Communication skills

Full job description

Feebris is on a mission to bring high-quality clinical monitoring to patients wherever they are. As a Customer Support Associate, you'll be at the heart of that — ensuring the healthcare teams who use our platform are set up for success, supported day-to-day, and getting genuine value from every interaction with Feebris.

This is a hands-on, varied role that spans client onboarding, training, helpdesk support, and device logistics. You'll work closely with NHS sites and care settings, build strong relationships with clinical users, and act as a key link between the frontline and our product and clinical teams. If you're someone who takes pride in making things run smoothly and wants to see the direct impact of your work on patient care, this role is for you.

requirements

QUALIFICATIONS

Bachelor's degree in Business, Healthcare, or a related field

EXPERIENCE

2-3 years of experience in customer support or a similar client-facing role

NICE TO HAVE

Experience working within or alongside NHS services or clinical settings
Background in healthcare technology, digital health, or health operations

KEY SKILLS

Strong client empathy and communication skills, with a patient and professional approach to healthcare users
Technically proficient, with the ability to quickly adopt new platforms and digital tools
Proactive problem-solver who can diagnose issues and drive them to resolution independently
Highly organised, with a structured approach to process management and documentation
Comfortable working with data - able to analyse usage and produce clear, accurate reports

responsibilities

Onboard new clinical teams from our customers onto the Feebris system - sharing collateral, organising and shipping hardware, configuring the platform, and delivering training.
Deliver engaging, role-appropriate training sessions for new and existing users, keeping materials up to date and communicating platform updates clearly to clients
Manage the help desk end-to-end: respond to client queries across email, phone, and chat promptly, triage and escalate issues correctly, and ensure all tickets are resolved within SLA
Oversee the full lifecycle of Feebris hardware - provisioning, shipping, tracking active devices, coordinating returns and replacements, and maintaining accurate inventory records
Monitor platform usage across live NHS sites, flag engagement risks early, and work with the team to address them proactively, Escalate product feedback and complaints internally, ensuring the right teams have the context they need to act
Produce and distribute internal and client-facing performance and usage reports accurately and on schedule
Assist senior team members with administrative and operational tasks

benefits

Impactful work, transforming healthcare for billions of people worldwide
A mission-driven team, small but mighty and committed to making a difference
Real responsibility, having a direct, meaningful impact on a high growth business
Coaching and personal development (bi-annual performance reviews, 1:1s with senior team members)
Central London Office
Flexible working arrangements
Share Options
Unlimited time off
Sponsored quarterly team and company socials

sectionLabels

benefits

WHAT WE OFFER

description

ABOUT THE ROLE

requirements

WHAT WE'RE LOOKING FOR

responsibilities

WHAT YOU'LL DO

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Refine Your Search

member experience associate jobs in fitzrovia, gtl

Customer Support Associate

Counter Associate - 'The Ordinary' - Selfridges, Oxford Street

Front Desk Guest Service Associate

Sales Associate

GAP Short-Term Temporary Team Member

GAP Short-Term Temporary Team Member- Westfield White City (N119238)

Founders Associate

Sales Associate

Sales Associate (24 hours) £12.91/h

Paraplanner

Sales Associate (Part-Time) | Wimbledon

Retail Associate

Hospitality Assistant

Business Associate

Sales Associate

Food and Beverage Associate

Sales Associate - Westfield White City

Stock Runner - Beauty (Full-time)

Assistant Store Manager

Sales Associate | Oxford Circus (Part Time)

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