Contact center team leader Work, Jobs in Flamstead, Hrt (with Salaries)

Team Leader, Global Contact Centre
Dorchester Collection —London
- Customer service
- English
- Hotel
- Referral programme
7d
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- Hybrid work
- Management
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
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Team Leader, Global Contact Centre

Dorchester Collection -
London

Apply Now

Job details

Permanent
7 days ago

Benefits

Cycle to work scheme
Season ticket loan
Referral programme

Qualifications

French
Customer service
Arabic
Internal department liaison
English
Japanese
Performance management
Professional development mentoring
Training & development
Guest services
Italian
Team motivation leadership
Communication skills

Full job description

Your future, our legacy

Hotel

Dorchester Collection

Division & Department

Sales & Marketing - Contact Center

Job Title

Team Leader, Global Contact Centre

Contract Type

Permanent

Status

Full time

Position Overview

We care about your career and are known for having the absolute best people in the industry. When you join us as a Team Leader, you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you'll get

As a Team Leader at our Global Contact Centre, here are just some of the great benefits you will receive:

Complimentary stays with breakfast included in all Dorchester Collection hotels
50% off at bars and restaurants within all our Dorchester Collection hotels
£750 Refer a friend bonus scheme
World class development opportunities
Social events throughout the year
Workday Lunches in the form of a prepaid contactless card
Season ticket loan and cycle to work scheme
Exclusive access to a discount platform featuring 1000s of retailers
Subsidised access to gyms, fitness classes and wellbeing experiences
Competitive retirement scheme

What you'll do

You’ll love what you do and take pride in delighting our guests:

You will be responsible for leading our Specialists and Coordinators at all levels to provide exceptional customer service through all channels, ensuring our guests receive nothing but the best experience. This includes optimising the conversion of all enquires to achieve operational excellence and maximise revenue.
In collaboration with the other Team Leaders, you will be responsible for the operational contact centre team, utilising a quality framework to coach and develop specialists, enhancing their skills and performance.
You’ll work collaboratively with the Global Contact Centre Supervisors ensuring optimal performance of the contact centre and successfully delivering on financial and service-based expectations.
Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each day. As a Team Leader, you’ll have the opportunity to bring these to life and continue to create our legacy.
You’ll be responsible for delivering targeted regular coaching and feedback meetings with your team to optimise performance and identify areas of development.
You will be responsible for leading the team of specialist on familiarization trips to all our properties worldwide.
You will be tasked with improving team engagement with initiatives and projects to support the team’s morale and development.
You’ll be responsible for people management including absences and assessing performance according to our Dorchester Collection code of conduct.
You’ll also work closely with the various teams within the contact centre, including but not limited to:
- Operations team, managing operational adherence of the contact centre team to drive consistent service levels, to boost efficiency,
- Training & Development team, in identifying individual and wider training requirements, ensuring that the team is confident to deliver on the performance requirements of their role.

The items shared are just the essence of a day in the life of a Team Leader, but we’ll make sure you are provided with specifics on how we care for the Collection. The hours of work are shift-based and may be subject to change.

What you'll bring

You’ll bring your unique personality and passion to the role and the team.
You have a talent for leading, coaching and motivating teams to achieve targets and delivering excellent service in an operational environment.
You’ll have a collaborative approach to teamwork, flexible working style and positive outlook when dealing with change.
Communication is what keeps our departments running perfectly. You’ll have excellent written and verbal communication skills with a strong customer service ethic and a passion for delivering outstanding customer service.
English is the primary language used in our department, along with the business languages of French, Italian and Arabic. You can comfortably communicate in English and proficiency both in written and spoken French, Italian, Arabic or Japanese is advantageous.

Position location

Job Location

United Kingdom

Location

3rd Floor, 1 Knightsbridge SW1X 7LX London

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contact center team leader jobs in flamstead, hrt

Team Leader, Global Contact Centre

Contact Centre Team Manager - 12 Month FTC (Maternity Cover)

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