Customer service team lead Work, Jobs in Flamstead, Hrt (with Salaries)

Customer Support Team Lead
Flatpay —London
- English
- Leadership
Quick apply
Customer Service Centre Lead
Raytheon —Harlow
- Weekend availability
- Management
- Microsoft Office
- Leadership
- Sick pay
2d
Customer Support Lead
Legl —London
- Hybrid work
- AI
Operations Contact Centre Team Leader
Affinity Water —Hatfield
- Weekend availability
- Hybrid work
- Mentoring
- Organisational skills
- Leadership
- Annual leave
- Employee discount
5d
Technical Support Team Lead
Kinetic Software —Milton Keynes
- Hybrid work
- Management
- Administrative experience
- SQL
- Employee assistance programme
- Employee discount
Customer Care & Quality Team Leader
Clarion Housing Group —North London
- £37,854 - £47,319 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
7d
Team and Customer Experience Manager
House of CB —London
- £15.75 - £20.19 an hour
- Part-time
- Customer service
- Bachelor's degree
- In-person
- Employee discount
Quick apply
12d
Customer Service Team Leader
SSP —London
- £14.47 an hour
- Weekend availability
- Employee discount
Quick apply
Tech Lead Manager
Which? —London
- £84,000 - £97,000 a year
- Hybrid work
- Management
- Engineering
- Leadership
Technical Operations Team Leader
University College London —London
- £54,931 - £64,644 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- IT
- Annual leave
- Employee assistance programme
Lead Nightshift Manager
Sainsbury's —London
- From £40,000 a year
- Night shift
- Management
- Leadership
- Employee discount
CRM & CXF Enablement Lead
Takeda Pharmaceutical —Paddington
- £70,100 - £96,360 a year
- Full-time
- Data analysis skills
- Project management
- Bachelor's degree
4d
Salesforce Technical Lead
Association for Project Management —Princes Risborough
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- Sales
- Salesforce
- No degree
- Free parking
- Annual leave
Quick apply
Digital CX Lead
Takeda Pharmaceutical —Paddington
- £70,100 - £96,360 a year
- Full-time
- Marketing
- Bachelor's degree
- Continuous improvement
4d
LGV Team Manager
Ocado Logistics —Luton
- 12 hour shift
- Management
- Human resources
Lead Online Manager
Sainsbury's —Letchworth
- From £36,250 a year
- Management
- Leadership
- Employee discount
9d
TikTok LIVE - Global Customer Service Lead
TikTok —London
- Customer service
- Bachelor's degree
- IT
14d
Service Design Lead
TUI —Luton
- Full-time
- English
- Master's degree
- Mentoring
5d
Team Leader
Card Factory —Milton Keynes
- £13 an hour
- Leadership
Glazing Admin/Project Lead
Ideal Glass Limited —St Albans
- £27,879.70 - £50,000.00 a year
- Full-time
- Hybrid work
- Customer service
- IT
- Communication skills
Quick apply

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Customer Support Team Lead

Flatpay -
London

Quick apply

Job details

Qualifications

English
Customer support
Leadership

Full job description

About the job

Flatpay is one of Europe’s fastest-growing fintech companies and we’ve recently launched in the UK.

Role Title
Role: Customer Support Team Lead
Location: 5 days a week – London, White City

Lead and develop our UK Customer Support team as we scale – owning quality, performance, and day-to-day operations.

Responsibilities

Manage day-to-day operations of the UK Customer Support function.
Coach, train, and develop agents; run regular 1:1s, side-by-sides, and quality reviews.
Own team KPIs – CSAT, response and resolution times, ticket volume.
Handle escalations and difficult customer conversations personally where needed.
Own and continuously improve the QA framework – set the standard, measure against it, close the gaps.
Manage shift coverage, holiday planning, and absence across the operating window.
Surface trends from customer interactions and feed them back to operations.
Lead onboarding for new joiners and contribute to recruitment.

Skills & Attributes

Strong leadership – you take ownership, care about your colleagues and strive for excellence.
Comfortable in high-volume phone-based environments – on the queue, not just behind a dashboard.
Resilience and composure when handling difficult or escalated customer conversations.
Data-driven mindset – you track what matters and use it to coach and improve.
Organisation and time management across scheduling, 1:1s, and quality reviews.
Fluent with CS tooling – ticketing systems, CRMs, diallers, and quality frameworks.

Our Values
At Flatpay, how we work matters as much as what we achieve.
Happy Humans – We bring energy to our work and create teams people enjoy being part of.
No Assholes – We perform at a high level while treating colleagues and customers with respect.
It’s Our Business, Own It – Everyone takes responsibility and manages their work like it’s their own business.
Start With No – We challenge ideas, think commercially and focus on what truly creates value.
Sky-High Ambitions – We set bold goals and expect people to keep raising the bar.
The Best Argument Wins – Titles don’t decide outcomes. We debate openly to reach the best decisions.

Background & Requirements

2+ years directly managing a customer support, contact centre, or operations team with direct reports.
Demonstrable track record improving a team-level KPI (CSAT, response times, FCR, productivity) – be ready to talk numbers.
Direct experience handling escalations and difficult customer conversations.
Experience designing or running a QA framework, knowledge base, or training programme.
Fluent in English.
Right to work in the UK (unfortunately we can’t offer visa sponsorship right now).

Nice to have

Fintech, payments, SaaS, telco, energy, or insurance background.
Experience managing or working alongside outsourced/BPO teams.
Experience with vulnerable customer handling or FCA-regulated environments.

Hiring Process

Application Review – Our Talent Team reviews your CV to assess experience and potential fit.
Talent Team Call (20–30 minutes) – A conversation to understand your background and experience.
First stage interview - A 1:1 Microsoft Teams interview with the hiring manager.
Final Interview – A 1:1 In person interview with the hiring manager.
Offer – Successful candidates receive a fast-turnaround offer, with onboarding dates available monthly.

About us

Welcome to Flatpay!

Flatpay is not just another payment solution; we are dedicated to innovating the market for payment solutions and financial services in the SME segment with our customer-centric and transparent services.

Today, we are one of the fastest-growing fintech companies out of the Nordics - and Denmark's fastest unicorn!

Flatpay is more than just work. We believe in fostering a vibrant and fun work culture where our ambitious colleagues can thrive. As part of our team, you will be one of +2.000 passionate colleagues dedicated to making a difference in the world of payments.

What sets Flatpay apart is our dedication. We continuously strive to stay ahead of the curve, adapting our solutions to meet our client's evolving needs.

Let's shape the future of merchants together!

Quick apply

Refine Your Search

customer service team lead jobs in flamstead, hrt

Customer Support Team Lead

Customer Service Centre Lead

Customer Support Lead

Operations Contact Centre Team Leader

Technical Support Team Lead

Customer Care & Quality Team Leader

Team and Customer Experience Manager

Customer Service Team Leader

Tech Lead Manager

Technical Operations Team Leader

Lead Nightshift Manager

CRM & CXF Enablement Lead

Salesforce Technical Lead

Digital CX Lead

LGV Team Manager

Lead Online Manager

TikTok LIVE - Global Customer Service Lead

Service Design Lead

Team Leader

Glazing Admin/Project Lead

I want to receive the latest job alerts for customer service team lead in flamstead, hrt

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