It service desk analyst Work, Jobs in Fleckney, Lec (with Salaries)

Service Desk Analyst
Leicestershire Partnership NHS Trust —Leicester
- £28,392 - £31,157 a year
10d
IT Service Desk Analyst
Nationwide Platforms —Lutterworth
- £26,000 - £27,000 a year
- Customer service
- IT
- Annual leave
- Employee discount
Senior Service Desk Analyst
PA Housing —Leicester
- £36,905 - £38,474 a year
- Call to connect
- Hybrid work
- Azure
- Customer service
- Windows
- Annual leave
- Employee discount
3d
IT Support Analyst
Travis Perkins plc —Northampton
- Weekend availability
- Customer service
- Analysis skills
- Employee discount
22h
IT Support Analyst
LKQ Corporation —Tamworth
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
11d
IT Analyst
SPACE VERVE LIMITED —Coventry
- £24,420.00 - £45,724.89 a year
- Full-time
- Hybrid work
- Windows
- Microsoft Office
- Analysis skills
- Free parking
Quick apply
1st Line IT Support Analyst
Bright Horizons —Northampton
- From £25,000 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
- Employee discount
Quick apply
2d

Other jobs to consider

Find your next job by exploring related positions.

IT Service Desk Team Leader
Simplify Group —Leicester
To succeed in this role, you’ll need to have: Strong communication skills, especially when explaining complex technical issues to non-technical audiences.
£45,000 - £50,000 a year
Quick apply
5d
Service Desk Analyst
Leicestershire Partnership NHS Trust —Leicester
The post holder will be expected to operate within SLA/OLA standards expected by customers. The service desk will have responsibility for logging all calls,…
£28,392 - £31,157 a year
10d

I want to receive the latest job alerts for it service desk analyst in fleckney, lec

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it service desk analyst jobs near fleckney, lec

Service Desk Analyst

Leicestershire Partnership NHS Trust -
Leicester

Apply Now

Job details

£28,392 - £31,157 a year
10 days ago

Qualifications

Full job description

Job Overview

Band 4 Service Desk Analyst

The post holder will be expected to operate within SLA/OLA standards expected by customers. This role will have the responsibility for receiving all incoming issues and information requests to HIS with the brief to either resolve to a conclusion, or to pass or escalate to the appropriate person. All calls are to be logged whilst doing so. They will be responsible for communicating complicated IM&T issues to non IM&T staff/suppliers.

The post holder will need to operate within a busy call centre environment and will need to ensure that they follow procedures that have been developed.

The service desk will have responsibility for logging all calls, owning all calls until closure, progress chasing and performing user account management. This post may require flexible working hours, based upon the service requirements of the HIS client base.

Act as first point of contact for HIS Service endusers on the customer service desk.
Answer, log and manage all calls, emails and faxes to the Service Desk.
Work within SLA/OLA requirements, ensuring issues are owned and progressed to resolution.
Maintain and contribute to the HIS knowledge base.
Analyse and resolve complex IM&T queries, including software and hardware configuration.
Support clients with account management, GP connections, desktop issues, mobile phones and application software across Trust sites and other organisations per SLA.
Process user account and VPN forms following set procedures.
Ensure issues are resolved within SLA or escalated to secondline support.
Maintain IT systems and user accounts, ensuring accurate access and contributing to IM&T improvements.
Follow up resolutions to ensure user satisfaction.
Liaise with internal teams, thirdparty engineers and suppliers to ensure timely responses.
Assist in managing the Service Desk application, including user accounts, categories and call allocation.
Meet quality and performance targets set by Service Delivery Management.
Escalate incidents to external support agencies when required.
Promote and comply with the organisation’s equal opportunities policy.

This job description is not exhaustive and may be reviewed and amended in consultation with the post holder.

We may close the advert early, if we receive a sufficient number of applicants, so please apply as soon as possible.

About Us

Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serve over 1 million people living in Leicester, Leicestershire and Rutland.

We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups.

Details of our benefits, leadership behaviours and other important information can be found in the Information for Applicants, please view the supporting documents.

We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy.

For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy).

All jobs will require permission to work in the UK.

For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started.

Applicants at risk within the local NHS who meet essential criteria will have preference for interview.

Apply Now

Refine Your Search

it service desk analyst jobs in fleckney, lec

Service Desk Analyst