Company Description
VodafoneThree - Digital Insights Specialist - 12 Month Contract
Location: Newbury + Hybrid
Working Hours: Full time 37.5 hours per week – Mon to Fri
We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week. You should work with your line manager to understand what their expectations are for you, your specific role and your team.
Who We Are
We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.
We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.
We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.
Why VodafoneThree
Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.
We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.
You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.
We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.
Join our UK Consumer team, where we’re continually building and enhancing our network, connecting millions of people and businesses across the country. Be part of the team that makes it all happen – simplifying, automating, and bringing better connectivity than ever before, with giga-fast speed, to our customers.
Job Description
What you’ll do
As a CRO Performance Insights Specialist, you’ll play a key role in helping us understand how customers interact with our digital journeys and where we can optimise experiences to drive better outcomes. Sitting within the Digital Insights team and embedded into the CRO and Test & Learn function, you’ll turn behavioural data and experimentation results into meaningful business insight.
You’ll work closely with Product, UX, Ecommerce, Engineering, and CRO teams to evaluate A/B tests, uncover customer friction points, and shape future optimisation priorities. This role is ideal for someone who enjoys blending analytics, storytelling, experimentation, and commercial thinking in a fast-moving digital environment.
Key responsibilities include:
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Analyse A/B and multivariate test performance to understand customer behaviour and commercial impact
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Conduct journey diagnostics using tools such as Adobe Analytics, Contentsquare, Medallia, and BI dashboards
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Translate test outcomes into actionable recommendations that improve digital experiences and conversion performance
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Produce clear and engaging insight reports, test summaries, and optimisation readouts for stakeholders
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Maintain a structured library of experimentation learnings and reusable insight themes
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Identify behavioural trends and emerging customer issues to support future testing opportunities
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Partner with UX, Product, Ecommerce, and Engineering teams to guide optimisation priorities
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Support data accuracy, tagging validation, and measurement integrity across digital experiments
Qualifications
Who you are
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Experienced in digital analytics, CRO, experimentation analysis, or digital optimisation environments
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Strong analytical mindset with the ability to interpret testing results and identify meaningful behavioural insights
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Hands-on experience with Adobe Analytics, Contentsquare, Medallia, BI dashboards, or similar analytics platforms
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Comfortable working with experimentation frameworks and evaluating statistical significance
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Able to simplify complex data into clear, commercially focused recommendations and insight stories
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Detail-oriented with a strong focus on data quality, tagging accuracy, and measurement standards
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Collaborative and confident working across cross-functional digital teams including Product, UX, Ecommerce, and Engineering
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Strong communication and stakeholder management skills, with the ability to present insights clearly and influence decision making
Additional Information
Worried that you don’t meet all the desired criteria exactly?
We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What we offer
We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.
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Need to know
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email [email protected] for guidance.
We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.
During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.
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