Director of customer experience Work, Jobs in Flixton, Gtm (with Salaries)

Part Time Operations Executive (Weekends Only)
Fastrack VIP —Wythenshawe
- £13.50 an hour
- Weekends only
- Computer literacy
- English
- Data entry
- Free parking
- Sick pay
Quick apply
4d
Chief of Staff to NED
Together —Cheadle
- Full-time
- Travel
- Organisational skills
- Communication skills
Quick apply
Customer Experience Director
Stellify —Manchester
- £110,000 a year
- Full-time
- Team management
Quick apply
Head of Customer Service
Stellify —Manchester
- £95,000 a year
- Full-time
- Team management
- Training & development
Quick apply
4d
Director of Customer Experience
Car Benefit Solutions —Bury
- £85,000 - £100,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- AI
- Leadership
- Employee assistance programme
Quick apply
Head of Land & Partnerships
Your Housing Group —Warrington
- £80,000 - £85,000 a year
- Leadership
- Annual leave
- Employee discount
Quick apply
Operations Manager
Quarrybank Group —Cheadle
- £40,000 - £45,000 a year
- Full-time
- CRM software
- Business development
- Continuous improvement
Quick apply
12d
Part Time Operations Executive
Fastrack VIP —Wythenshawe
- £13.50 an hour
- Part-time
- Computer literacy
- English
- Data entry
- Free parking
- Sick pay
Quick apply
12d
Contracts Manager - United Utilities Better Rivers (AMP8)
The Casey Group Ltd —Manchester
- £70,000 - £80,000 a year
- Full-time
- Civil engineering
- Microsoft Outlook
- Management
- Annual leave
- Employee assistance programme
Quick apply
Human Resources Coordinator
Halliwell Homes —Eccles
- £32,315 - £37,869 a year
- Full-time
- Master's degree
- Human resources
- Data entry
- Free parking
- Health & wellbeing programme
Quick apply
4d
Venue Operations & Business Development Manager
KERB Events —Manchester
- £40,000 - £45,000 a year
- Weekend availability
- Hospitality
- Bar
- Business development
- Employee assistance programme
Quick apply
Trainer for Residential Childcare
Halliwell Homes —Eccles
- £28,810 - £35,212 a year
- Full-time
- Up to 50% travel
- Project management
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
Sales & Design Consultant – Luxury Interiors
Tierra Mia —Manchester
- £26,000 - £32,000 a year
- Full-time
- Hybrid work
- Business development
- Communication skills
- Health & wellbeing programme
- Referral programme
Quick apply
3d
Business Support Coordinator
Browns Case Management —Wigan
- £25,000 - £27,000 a year
- Full-time
- Microsoft Outlook
- Administrative experience
- Travel
Quick apply
Medical Receptionist
North Trafford Group Practice —Manchester
- £14,872 - £15,340 a year
- Part-time
- Customer service
- Computer literacy
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
2d
Head of Sales Operations
Village Hotels - Central Team - Sales —Warrington
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- Salesforce
- Hotel
- Continuous improvement
- Employee assistance programme
- Employee discount
Quick apply
3d
Jigsaw Homes Group Limited
Jigsaw Homes Group —Ashton-Under-Lyne
- £58,555 - £63,482 a year
- Full-time
- Communication skills
- Sick pay
Operations Executive
Fastrack VIP —Wythenshawe
- £27,000 a year
- Full-time
- Computer literacy
- English
- Data entry
- Free parking
- Sick pay
Quick apply
12d
SEND Reform Project Manager - Fixed Term 2 Years
Warrington Borough Council —Warrington
- £53,460 - £56,748 a year
- Full-time
- English
- Project management
- Experience working with children
Business Development Manager (BDM) - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Salford
- £35,875 a year
- Full-time
- Business development
- Presentation skills
- Referral programme
Quick apply

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director of customer experience jobs near flixton, gtm

Part Time Operations Executive (Weekends Only)

Fastrack VIP
Wythenshawe

Quick apply

Job details

Permanent | Part-time
£13.50 an hour
4 days ago

Benefits

Free parking
Casual dress
Company pension
Sick pay
On-site parking

Qualifications

Inbound customer enquiry call handling
Client engagement
Computer literacy
Stakeholder liaison
GCSE
Internal department liaison
English
Data entry
Organisational skills
Aviation passenger services
Customer support
Customer interaction
Communication skills

Full job description

Job Summary

As the first point of contact for clients from around the world, you will be responsible for presenting a warm, cheerful and professional persona at all times. You will manage enquiries and reservations for our global airport concierge and Meet & Assist services, providing an exceptional level of customer service throughout the booking process. The role involves responding to enquiries, accurately pricing and securing bookings, identifying suitable service solutions, liaising with airport teams and service partners, and ensuring all reservations are accurately managed through to operational delivery. The successful candidate will play an important role in creating a positive and memorable experience for our clients from their first interaction with Fastrack VIP, while supporting the wider operational and commercial objectives of the Company.

The role is responsible for the efficient and professional management of airport concierge and Meet & Assist service enquiries and bookings, providing a high standard of customer service to corporate clients, individual travellers and business partners. The post holder will coordinate the full booking process from initial enquiry and quotation through to confirmation and operational delivery, working closely with airport teams, service partners and internal departments to ensure seamless service delivery. The role also involves monitoring live bookings, responding to operational changes and disruptions, identifying opportunities to upsell services and supporting the wider operational and commercial objectives of the Company.

Duties & Responsibilities

Receive service enquiries and requests from corporate clients, individual customers and the public.
Ensure all enquiries, whether received by email, telephone or via a third party, are responded to promptly, professionally and politely, taking all necessary steps to convert enquiries into confirmed bookings.
Accurately price and quote all enquiries in accordance with Company pricing and procedures.
Research and identify suitable solutions and service options to meet customer requirements, using a range of online resources and liaising with airport service partners where necessary.
Finalise customer requests and complete service bookings accurately and within the required timescales.
Assist clients and travellers with any service-related enquiries and provide appropriate support throughout the booking process.
Oversee the daily operation, ensuring compliance with all Company Standard Operating Procedures and applicable regulatory and operational requirements.
Enter and monitor all reservations within the in-house reservations system, ensuring information is accurate, complete and kept fully up to date.
Monitor confirmed bookings and ensure all flight, greeter, passenger and transport information remains accurate and current.
React to and manage operational changes, delays and disruption in a calm, professional and systematic manner.
Identify appropriate opportunities to upsell additional products and services where applicable.
Liaise with all relevant departments and work closely with airport teams, suppliers and service partners to ensure effective service delivery.
Identify and pass all new business enquiries and sales leads to the Managing Director promptly.
Undertake specific tasks and projects as and when required by the Management Team.
Support the Company in maintaining high standards of customer service, operational efficiency and professional conduct at all times.

Skills & Experience

Strong knowledge and experience of the airport environment and associated service standards.
A genuine desire to provide consistently high standards of customer service.
Excellent organisational skills, with the ability to prioritise workloads and work effectively under pressure in a fast-paced and constantly changing environment.
Ability to work effectively as part of a team while also demonstrating initiative and the ability to work independently.
Flexible, self-motivated and proactive approach, with strong problem-solving skills and the confidence to use sound judgement when required.
Excellent communication and interpersonal skills, with a natural ability to build rapport with customers, colleagues, suppliers and business partners.
Strong attention to detail and accurate data-entry skills.
Good computer literacy, including practical experience of Microsoft Outlook, Word and Excel.
Professional appearance and presentation.
Fluent spoken and written English.
Legally entitled to work in the UK.
Ability and willingness to work shifts as required by the business.

Note

This job description is intended to provide the post holder with an appreciation of the role envisaged for this position and the range of duties and responsibilities that may be undertaken. It is not intended to be exhaustive. Specific tasks, responsibilities and objectives will be agreed with the post holder throughout the period of employment.

This job description does not form part of the post holder’s terms and conditions of employment and may be varied from time to time by the Company to reflect changes in the post holder’s role and/or the needs of the business.

Pay: £13.50 per hour

Expected hours: 15.0 per week

Benefits:

Casual dress
Company pension
Free parking
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

director of customer experience jobs in flixton, gtm

Part Time Operations Executive (Weekends Only)

Chief of Staff to NED

Customer Experience Director

Head of Customer Service

Director of Customer Experience

Head of Land & Partnerships

Operations Manager

Part Time Operations Executive

Contracts Manager - United Utilities Better Rivers (AMP8)

Human Resources Coordinator

Venue Operations & Business Development Manager

Trainer for Residential Childcare

Sales & Design Consultant – Luxury Interiors

Business Support Coordinator

Medical Receptionist

Head of Sales Operations

Jigsaw Homes Group Limited

Operations Executive

SEND Reform Project Manager - Fixed Term 2 Years

Business Development Manager (BDM) - Circa 41k Package- 53k OTE Uncapped

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