Role: Sales and Operations Assistant
Based at: Fosbery Studio, 26 Guildhall St, Folkestone, Kent, CT20 1DZ
Hours: Part-time, maximum 28 hours per week, flexible hours can be negotiated
Salary: £20,384 - £21840 salary pro rata (based on maximum available 28 hours per week)
Bonus: 13th month, based on annual sales target
About Fosbery Studio…
Fosbery Studio is a contemporary decorative lighting brand based in Folkestone, Kent. Founded by designer Daniel Fosbery, the studio designs and makes luxury lighting for a range of clients including restaurants, bars, hotels and private residences in the UK and overseas. Recent projects include lighting for The Corinthia hotel in Whitehall, The Barbarella in The City, London and The Hart, Chelsea.
About the role…
The Sales and Operations Assistant plays a key supporting role in delivering excellent customer experience at Fosbery Studio. This position focuses on day‑to‑day coordination of customer accounts, producing accurate estimates, maintaining systems and data, and supporting long‑term, positive relationships with clients. The role is ideal for someone who enjoys organisation, communication, and working within a creative, interior-focused environment.
Key Responsibilities
Customer Experience & Relationships
- Act as a friendly and professional point of contact for customers, ensuring they feel informed, supported, and valued at every stage
- Take time to understand each customer’s needs, expectations, and viewpoint, with a genuine desire to deliver the best possible service
- Build and maintain warm, professional relationships with repeat customers, contributing to long-term loyalty
- Respond to enquiries clearly, promptly, and helpfully, escalating issues where needed
Estimates Orders & Deliveries
- Produce accurate and timely estimates based on product selections, specifications, and pricing
- Update and maintain estimates, quotations, and order details within company systems
- Assist with order processing and status updates, ensuring information is accurate and up to date
- Liaise internally to help align customer expectations with lead times and delivery schedules
Systems, Data & Administration
- Maintain customer records, pricing, and product information within databases and internal systems
- Update website content where required, including product pricing and relevant information
- Ensure all data is accurate, consistent, and professionally presented
- Support general administrative tasks related to customer accounts and sales support
- Coordinating multiple timely shipments of customer orders: booking couriers, updating shipping ledgers etc.
Product & Design Awareness
- Develop a strong understanding of Fosbery Studio’s products and how they are used within interiors
- Show interest in interior design, materials, finishes, and how interior schemes come together
- Stay curious and engaged, continuously building product knowledge to better support customers
Collaboration & Support
- Work closely with colleagues across sales, production, and operations to ensure smooth customer journeys
- Support Account Managers or senior team members as required
- Contribute positively to a collaborative, professional, and creative studio environment
- Assisting at trade shows with sales enquiries, administrative support and pre-show preparations
Role Outlook
This role provides a strong foundation for future progression into positions such as Account Coordinator, Account Manager, or Client Services roles within Fosbery Studio, for someone keen to grow within a customer focused, design led business.
Essential skills and experience
- Good command of English
- Experience in retail/sales environment
- Outstanding administrative skills and an organised approach
- Excellent communication and presentation skills; both customer-facing and internally
- Able to take the initiative, follow up on leads and develop strong working relationships with customers
- Able to adapt to changing circumstances and confident with multi-tasking
- Good working knowledge of Microsoft Office; chiefly Excel and Word
- Able to work independently and as part of a diverse team
Desirable skills and experience
- Experience with Quick Books Accounts or similar accounting software
- Knowledge of Adobe Creative suite or Canva
- Familiarity with an online retail environment
- Previous experience with lighting, homeware or interiors retail
How to apply…
Please send a covering letter ,no more than 250 words explaining why you are suitable for the role and a recent CV to [email protected]
Applications sent without a cover letter will not be considered.
If you are selected to progress to the next level of the application process, you will be asked to complete a short task to submit prior to the interview for us to review and discuss at the interview.
Good luck! We look forward to hearing from you.
We are an equal opportunities employer and welcome applications from all suitably qualified individuals, regardless of background.
Job Type: Part-time
Pay: £14.00-£15.00 per hour
Benefits:
- Casual dress
- Employee discount
- Free parking
Application question(s):
- Are you great at putting customer's first and nurturing great repeat customer relations?
Work Location: In person
