Senior controls engineer Work, Jobs in Fontwell, Wsx (with Salaries)

Senior Service Desk Engineer
Zenzero Solutions —Chichester
- Azure
- Microsoft Office
- AWS
Actemium Automation Hampshire - Senior Software Controls Engineer
VINCI Energies —Waterlooville
- Full-time
- Hybrid work
- Engineering
- Programmable logic controllers
- Mentoring
Actemium Automation Hampshire - Senior Software Controls Engineer
Actemium UK —Waterlooville
- Full-time
- Hybrid work
- Engineering
- Programmable logic controllers
- Mentoring
Quick apply
Senior Software Engineer – Deployment & Support
Evolve Dynamics LTD —Farnham
- Full-time
- C++
- APIs
- Linux
Quick apply
7d
Senior Quality Control Engineer
Advanced Energy Industries, Inc. —Littlehampton
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
3d
Senior Electronics Engineer
Evolve Dynamics LTD —Farnham
- Full-time
- Engineering
- C++
- Bachelor's degree
Quick apply
7d
Senior Machine Build Engineer
Harwin —Portsmouth
- From £40,000 a year
- Full-time
- Schematics
- Assembly
- Programmable logic controllers
- Employee assistance programme
Quick apply
Senior Mechanical/Structural Engineer
QinetiQ —Gosport
- £56,250 - £62,500 a year
- Full-time
- Engineering
- Bachelor's degree
- Mechanical knowledge
- Employee discount
Senior Systems Engineer
BAE Systems —Portsmouth
- Up to £60,000 a year
- Employee discount
Senior / Principal BESS Engineer - Renewables
Mott MacDonald —Brighton
- Part-time
- Hybrid work
- Engineering
- English
- Master's degree
- Annual leave
- Employee discount
IT Security Engineer
Natures Way Foods Ltd —Chichester
- £50,000 - £60,000 a year
- Full-time
- Azure
- AWS
- IT
- Employee discount
Senior / Principal Game Engineer
Rocket Science Group —Brighton
- Full-time
- Hybrid work
- Analysis skills
- C++
- Maths
- Annual leave
- Work from home
Senior Sustainability Engineer
BAE Systems —Portsmouth
- Up to £55,000 a year
- Engineering
- Travel
- Employee discount
Senior Embedded Engineer
Teledyne Technologies Inc. —Fareham
- Full-time
- Schematics
- Agile
- Linux
Senior Accessibility Engineer
Unily —Godalming
- Full-time
- Hybrid work
- JavaScript
- Agile
- AI
Quick apply
Senior Test Engineer
L3Harris Technologies —Brighton
- System design
- Bachelor's degree
- Gym membership
14d
Senior GCS Software Engineer – C++ / Qt
Evolve Dynamics LTD —Farnham
- Full-time
- C++
Quick apply
7d
Senior Java Software Engineer
Cognizant —Burgess Hill
- Full-time
- Hybrid work
- Azure
- Oracle
- Java
Senior Aerospace Engineer
LiveLink —Havant
- £60,000 - £75,000 a year
- Full-time
- Master's degree
- Communication skills
Quick apply
14d
Senior Mechanical Engineer
L3Harris Technologies —Brighton
- Hybrid work
- CAD
- Engineering
- Master's degree
- Gym membership

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senior controls engineer jobs near fontwell, wsx

Senior Service Desk Engineer

Zenzero Solutions
Chichester

Apply Now

Job details

Permanent

Qualifications

ConnectWise
ITIL Certification
Azure
Incident management
BMC Remedy
Microsoft Office
Change management
AWS
ITIL
Staff training
Mac OS
ServiceNow
CompTIA Security+
Leadership
Active Directory
Intune

Full job description

The Senior Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will be responsible for resolving technically challenging, time sensitive, and VIP tickets in accordance with agreed KPIs and SLAs. You will provide coaching and mentoring of Service Desk Engineers and deputise for the Service Desk Team Leader, as required. You will communicate with customers, using appropriate channels, whilst ensuring all communications, ticket notes and time entries, meet our quality standards.

Key Skills:

Working for a Managed Services Provider (MSP, or MSSP), for at least 3 years, in a technical capacity.
Knowledge and technical understanding of Microsoft 365, Azure, Active Directory, Intune, MS Office, Win11, Mac OS, Malware, Security fundamentals (e.g. anti-virus, Phishing, IP Spoofing)
Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask.
Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLAâ€™s incident Management. Service Request Fulfilment and Change Management.
Ability to demonstrate excellent troubleshooting skills.
Ability to demonstrate strong team working and team leadership skill

Qualifications:

AWS Cloud Practitioner
CCNA
CompTIA Security+
ITIL Foundation
MS Certified: Azure Fundamentals or Administrator

Tasks:

The primary tasks of a Senior Service Desk Engineer in addition to those of Service Desk Engineer include:

Action technically demanding, time sensitive, and VIP tickets.
Ensure that tickets are dealt with according to SLA, whilst considering customer urgency and their wider needs.
Assist with coaching and mentoring the Service Desk Engineers.
Act as an escalation point for the Service Desk Engineers.
Assist the Service Desk Team Leader where required.
Ensure all tickets are accurately logged and have all required detail before accepting escalation.
Ensure adherence to performance targets including SLAs and KPIs.
Take ownership of logged tickets, tracking the progress of all calls / ticket updates and follow-up with the customer to ensure that they are satisfied with the resolution.
Follow processes to ensure that a high quality of service is provided, at all times.

Secondary tasks include:

Assist in planned and unplanned service disruptions.
Help maintain the accuracy and relevance of support documentation, and guides.

Responsibilities:

Ensure that information and time entries are accurately recorded in the service management tool both before starting work and before escalating and completing a ticket.
Maintaining the successful operation of the service desk, according to the agreed KPIs and SLAs.
Monitor, moderate and create process documents and regularly check for adherence to these processes.
Co-ordinate with other teams and third parties to ensure that service outages or other activities are correctly communicated to the business or affected users.
Work with the Service Assurance team to ensure Change Control and Problem Management processes are followed.
Represent the Service Desk at knowledge transfer sessions.
Assist with staff training and business awareness.
Be aware of organisational changes that might impact the Service Desk.
Plan and prioritise work to ensure that deadlines and targets are met.
Identify potential areas for improvement.
Involve and seek feedback from stakeholders.
You may on occasion be required to work on customer sites.

Apply Now

Refine Your Search

senior controls engineer jobs in fontwell, wsx

Senior Service Desk Engineer

Actemium Automation Hampshire - Senior Software Controls Engineer

Actemium Automation Hampshire - Senior Software Controls Engineer

Senior Software Engineer – Deployment & Support

Senior Quality Control Engineer

Senior Electronics Engineer

Senior Machine Build Engineer

Senior Mechanical/Structural Engineer

Senior Systems Engineer

Senior / Principal BESS Engineer - Renewables

IT Security Engineer

Senior / Principal Game Engineer

Senior Sustainability Engineer

Senior Embedded Engineer

Senior Accessibility Engineer

Senior Test Engineer

Senior GCS Software Engineer – C++ / Qt

Senior Java Software Engineer

Senior Aerospace Engineer

Senior Mechanical Engineer

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