Customer service representative Work, Jobs in Ford, Shr (with Salaries)

Senior Customer Service Advisor
Barclays —Shrewsbury
- £27,700 a year
- Weekend availability
- Travel
- Banking
- Life insurance
6d
Customer Service Advisor
TWC Parcel Collection Services —Shrewsbury
- £12.71 an hour
- Full-time
- Microsoft Word
- Computer literacy
- English
Quick apply
8d
Customer Service Representative
Chadwell Telecom —Telford and Wrekin
- £28,000 - £38,000 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Organisational skills
- Flexible schedule
Quick apply
2d
Customer Service Coordinator
Wipak UK Ltd Unit 3 —Welshpool
- £36,801 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Continuous improvement
- Free parking
- Store discount
Quick apply
Customer Support Specialist (Software/Tech)
Housebuilder Pro Ltd —Shrewsbury
- From £25,000 a year
- Full-time
- In-person
- AI
Quick apply
2d
Customer Support Agent
Quartix Ltd —Newtown
- From £15,736.50 a year
- Part-time
- CRM software
- Databases
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply
1d
Customer Service Assistant
Wickes —Shrewsbury
- £8.82 - £12.71 an hour
- Weekend availability
- Annual leave
- Employee discount
7d
Part Time Customer Service Advisor
West Brom —Welshpool
- £17,802.00 - £17,802.14 a year
- Part-time
- Computer literacy
- Computer skills
- Employee discount
1d
Customer Service Representative
HSBC Global Services Limited —Newtown
- Full-time
- Cash handling
- Banking
1d
Insurance Customer Service Advisor
Work in Progress HR —Wem
- £25,000 - £28,000 a year
- Full-time
- Computer literacy
- Organisational skills
- Computer skills
- Free parking
- Annual leave
Quick apply
10d
NuCare Customer Service Advisor
NuCare —Telford
- £24,999 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
2d
Customer Services Advisor
Connexus —Craven Arms
- £24,718.14 a year
- Full-time
- Hybrid work
- Communication skills
Customer Support Advisor
TradeHelp —Wrexham
- £22,568.00 - £26,436.80 a year
- Full-time
- Microsoft Word
- English
- In-person
- Free parking
Quick apply
2d
One Stop - Customer Service Assistant
One Stop —Shifnal
- £12.81 an hour
- Full-time
8h
Customer Service Assistant
ESS Compass —Albrighton
- £12.76 an hour
- Part-time
- Customer service
- Food service experience
- Cash handling

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Senior Customer Service Advisor
Barclays —Shrewsbury
Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
£27,700 a year
6d
Customer Service Advisor
TWC Parcel Collection Services —Shrewsbury
Dealing with customer enquiries through various channels including telephone, email and front of house. Respond to all inquiries from all members up to the…
£12.71 an hour
Quick apply
8d

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Senior Customer Service Advisor

Barclays -
Shrewsbury

Apply Now

Job details

Permanent
£27,700 a year
6 days ago

Benefits

Company pension
Private medical insurance
Life insurance

Qualifications

Stakeholder collaboration
Stakeholder liaison
Process improvement
Risk management
Customer support
Customer interaction
Banking

Full job description

Date live: 06/08/2026

Business Area: BUK Customer Care UK

Area of Expertise: Banking Operations

Contract: Permanent

Reference Code: JR-0000124055

Join us at Barclays as a Senior Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers with more complex queries or needs, this is your chance to bring your passion for helping people to a role where your empathy, dedication and exceptional customer service can truly shine. You’ll be the friendly face for our Retail Banking customers in branch or at one of our local hubs, offering expertise, guidance and support with every interaction.

As part of our Customer Care team, you’ll work 5 days per week, including some weekends, and start with a competitive salary of £27,700. On top of that, you’ll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we’ll ensure you have everything you need to succeed and grow with us.

At Barclays, we’re not just offering you a role—we’re offering you a career.

This role is based in Shrewsbury and some travel to Wrexham.

You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job specific technical skills.

Purpose of the role

To provide exceptional customer service while resolving more complex customer needs/requests.

Accountabilities

Provision of customer service through various communication channels including chat, email and phone.
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case.
Collaboration with teams across the bank to align and integrate customer care processes.
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.
Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments.
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness.

Analyst Expectations

To meet the needs of stakeholders/ customers through specialist advice and support
Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
Likely to have responsibility for specific processes within a team
They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
Check work of colleagues within team to meet internal and stakeholder requirements.
Provide specialist advice and support pertaining to own work area.
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
Make judgements based on practise and previous experience.
Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
Build relationships with stakeholders/ customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Apply Now

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