Client services manager Work, Jobs in Fordingbridge, Ham (with Salaries)

Operations Manager
Churchill Retirement PLC —Ringwood
- Training & development
- Time management
- Annual leave
- Employee assistance programme
Mobile Senior Administrator
Colten Care —Sturminster Newton
- £14.20 - £15.70 an hour
- Weekend availability
- Nursing home
11d
Business Administrator
CC Infrastructure Services —Wimborne
- £24,000 - £29,000 a year
- Part-time
- Hybrid work
- Administrative experience
- Organisational skills
- Typing
- Free parking
- Annual leave
Quick apply
19h
Business Support Manager
M Group —Southampton
- Microsoft Office
- Databases
- Hotel
- Annual leave
- Employee assistance programme
Capture Manager
Leidos —Whiteley
- £75,800 - £99,800 a year
- Full-time
- Business development
- Leadership
- Communication skills
- Annual leave
- Work from home
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Southampton
- £3,800 a month
- Full-time
Quick apply
Call Centre Supervisor
Churchill Retirement PLC —Ringwood
- Overtime
- English
- Analysis skills
- Supervising experience
- Annual leave
- Employee assistance programme
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Southampton
- £3,800 a month
- Full-time
- Sales
Quick apply
Operations Administrator
Countrywide Parking Management Ltd —Bournemouth
- £30,000 - £35,000 a year
- Full-time
- Computer literacy
- Writing skills
- Administrative experience
Quick apply
10d
Payment Operations Transformation Project Manager / Business Analyst - Senior Associate
JPMorganChase —Bournemouth
- Full-time
- Organisational skills
- Financial services
- Business
14d
Business Development Manager - London and South-East M/F
Hirsch UK —Poole
- £70,000 - £110,000 a year
- Full-time
- Hybrid work
- Business development
- Project management
- Travel
Quick apply
Office Manager
Charles Stanley —Southampton
- Full-time
- Administrative experience
- Supervising experience
- Continuous improvement
Business Development Manager
Hotel Haveli —Hythe
- £50,000 - £55,000 a year
- Full-time
- CRM software
- Hospitality
- Sales
- Employee discount
Quick apply
Regional Account Manager
Securitas Technology UK —Southampton
- Full-time
- Hybrid work
- CRM software
- Business development
- Communication skills
Quick apply
Head of Business Development & Sales - APAC
Roke Manor Research Limited —Romsey
- Business development
- Travel
- Leadership
Global Partner Activation Manager
AFC Bournemouth —Bournemouth
- Weekend availability
- Management
- Salesforce
- Leadership
- Free parking
- Employee assistance programme
13d
Client Service Account Manager - Associate
JPMorganChase —Bournemouth
- Full-time
- Organisational skills
- Communication skills
Customer Service Team Manager
Benefact Group —Eastleigh
- Up to £40,000 a year
- Full-time
- Hybrid work
- Recruiting
- Training & development
- Leadership
- Annual leave
- Sick pay
Quick apply
Project Co-ordinator – Dexretail Limited
Dextra Group Plc —Gillingham
- Contracts
Trade Implementation Manager Senior Associate
JPMorganChase —Bournemouth
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Conflict management
13d

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Operations Manager

Churchill Retirement PLC -
Ringwood

Apply Now

Job details

Benefits

Annual leave
Company pension
Employee assistance programme
Private medical insurance

Qualifications

Customer service call handling
Stakeholder liaison
Complaint handling
Change leadership
Management reporting
Training & development
Team motivation leadership
Time management
Rota coordination

Full job description

Job title: Operations Manager

Location: Office based at Careline Support Ltd, in Ringwood

Careline Support Ltd are now recruiting for an Operations Manager to lead our call centre team in Ringwood, Hampshire.

Reporting to the Commercial Director, you will be a seasoned Manager, able to encapsulate our vision for growth and take us forward.

Our busy team have already seen continuous and rapid growth since launching in January 2020, with our Careline Operators providing a dedicated telephone service for emergencies and non-emergencies around the clock, to retired Homeowners right across the UK.

About the role

As Operations Manager you will have overall accountability for operational and alarm receiving functions, Operators, Supervisors and Real-time Managers. Your remit will encompass the operational efficiency of the call centre, resource levels, management of colleagues and compliance, ensuring that the call centre meets high quality call standards, reporting, complaints handling and database administration.

Key responsibilities for this role will include:

Continual organisational change, leadership and improvement to exceed customer expectations
Effective management and monitoring of operational KPIs and performance, forecasting and informing business strategy
Analysis and reporting on key deliverables
Driving operational team standards, motivating and coaching for high performance
Resource planning, overtime management and shift optimisation
HR responsibilities such as performance and absence management, recruitment and training
Complaints escalation; conducting operational client review meetings where necessary
Liaison with key stakeholders at all levels including customers, internal colleagues, suppliers and Executive Board
Insight into external marketing influences, competitors and opportunities, continually ensure the website is fit for purpose and support with new business development
Budget holder

About you

Most importantly, your CV will demonstrate that you are a highly accomplished Manager with in-depth experience of call centre operations.

It would be advantageous if your background includes experience of a Careline or Telecare function but this is not essential.

In addition, you will be able to:

Provide clear direction, inspire, motivate and coordinate teams
Develop people through delegation, empowerment and coaching
Quickly understand complex issues, use rational judgment with a methodical approach, being solutions oriented
Collaborative and communicative in style with an excellent standard of written and spoken English
Sound financial awareness and numerical ability
Demonstrate excellent time management, prioritization and ability to multi-task
Self-motivated, driven and resilient to meet and exceed targets and objectives
Robust nature, able to work under pressure
Flexible and creative, able to adapt quickly within a growing and changing marketplace with great commercial acumen
Role-model and ambassador for Careline Support

Your rewards

Competitive salary
Company car or car allowance
25 days annual leave, plus Bank holidays
Extra day off on your Birthday
BUPA private medical insurance for yourself and partner
Life assurance (2x salary)
Health screening
Eye care vouchers
John Lewis vouchers for expectant parents
Reward card
Employee Assistance programme
Rewards for colleague, client and land referrals
Group pension scheme
Opportunities for CPD and career progression across the group

About us

As part of the Churchill Retirement group of companies, Careline Support Ltd provides a telephone support service to over 11,000 retired Homeowners in the UK, supporting them to achieve a safe and secure lifestyle and enjoy their retirement. We are committed to maintaining a first-class level of service at all touch points. The creation of Careline has enabled us to elevate our service and our amazing call handling team ensures that no-one is left alone in an emergency.

We are looking for the very best person to join our business and be part of the next exciting chapter. If you feel you have the skills and attributes to make a difference and lead our team, apply today!

We understand the importance of protecting your personal data when you submit a job application. For more information on how we process your personal data please read our Privacy Policy.

Apply Now

Refine Your Search

client services manager jobs in fordingbridge, ham

Operations Manager

Mobile Senior Administrator

Business Administrator

Business Support Manager

Capture Manager

JUNIOR SALES CONSULTANT

Call Centre Supervisor

JUNIOR SALES ADVISOR

Operations Administrator

Payment Operations Transformation Project Manager / Business Analyst - Senior Associate

Business Development Manager - London and South-East M/F

Office Manager

Business Development Manager

Regional Account Manager

Head of Business Development & Sales - APAC

Global Partner Activation Manager

Client Service Account Manager - Associate

Customer Service Team Manager

Project Co-ordinator – Dexretail Limited

Trade Implementation Manager Senior Associate

I want to receive the latest job alerts for client services manager in fordingbridge, ham

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