Quality assurance Work, Jobs in Fordingbridge, Ham (with Salaries)

Customer Experience Training and Quality Manager
Fexco Property Services —Salisbury
- Full-time
- Hybrid work
- Customer service
- Maintenance
- Project management
Quick apply
Senior Technician — Quality Assurance/Quality Control
Salisbury NHS Foundation Trust —Salisbury
- £32,073 - £39,043 a year
- Full-time
- Hospital
- IT
- Leadership
- Annual leave
- Employee discount
8d
Senior Quality Governance Officer
Arts University Bournemouth —Poole
- £35,116 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- No degree
Quality Assurance Technician
TestLink Services Ltd —Poole
- Up to £25,000 a year
- Full-time
- AutoCAD
- Microsoft Office
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
Test Analyst ((Trust Retail))
Trust Payments —Bournemouth
- Hybrid work
- Java
- SQL
- Analysis skills
- Flexible schedule
R&D Quality Assurance Officer
University Hospital Southampton NHS Foundation Trust —Southampton
- £32,073 - £39,043 a year
- Full-time
- Analysis skills
- IT
- Communication skills
5d
Quality Assurance Specialist
Eight Financial Advice —Totton
- Full-time
- Hybrid work
- Salesforce
- Financial services
- Employee assistance programme
- Life insurance
Quick apply
14d
Quality Compliance Officer
All Care —Southampton
- £36,000 a year
- Full-time
- Computer literacy
- Care experience
- Administrative experience
Quick apply
1d
Junior Quality Analyst
Kinetic Games —Southampton
- £26,000 a year
- Hybrid work
- Organisational skills
- Communication skills
- Relocation assistance
- Flexitime
8h
Quality Manager - Horticulture / Plants
Double H Nurseries Ltd —New Milton
- £45,000 - £55,000 a year
- Full-time
- Continuous improvement
- Travel
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
2d
Customer Service & Quality Support Specialist
Forest Whole Foods —Christchurch
- Up to £30,000 a year
- Full-time
- Customer service
- Organisational skills
- Computer skills
- Free parking
Quality Manager
South Midlands Communication (SMC) —Eastleigh
- Full-time
- Analysis skills
- Bachelor's degree
- In-person
- Free parking
- Life insurance
Quick apply
Quality Control Chemist
Biosynth —Compton
- Computer literacy
- Laboratory experience
- Bachelor's degree
Quality Manager/ Engineer
EMI Seals and Gaskets Ltd —Lymington
- Full-time
- Team management
- In-person
- Leadership
- Health & wellbeing programme
Quick apply
4d
Quality Administrator
IMI Plc - Legacy Precision —Poole
- Full-time
- Microsoft Outlook
- English
- Administrative experience
Quality Administrator
IMI plc —Poole
- Full-time
- Microsoft Outlook
- English
- Administrative experience
Quality Control Supervisor
Curtiss-Wright —Wimborne
- Full-time
- Microsoft Word
- Microsoft Excel
- ERP systems
Quality Assurance Technician - Weekend Nights
Rich Products Corporation —Andover
- 12 hour shift
- Bakery
- Annual leave
Quality Administrator
IMI Process Automation —Poole
- Microsoft Outlook
- English
- Administrative experience
Quick apply
Quality Control Team Leader
IMI Plc - Legacy Precision —Poole
- Full-time

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quality assurance jobs near fordingbridge, ham

Customer Experience Training and Quality Manager

Fexco Property Services
Salisbury

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Job details

Full-time

Qualifications

Customer service
Maintenance
Project management
Continuous improvement
Organisational skills
LMS
Communication skills

Full job description

Job Advert

Job Title: Customer Experience Training & Quality Manager

Location: Salisbury / Hybrid

Company: Fexco Property Services

Type of Employment: Full Time, Permanent

About this Role:

The Customer Service & Experience Training and Quality Manager is responsible for developing and leading the functions training, coaching and quality assurance framework to ensure the delivery of outstanding and consistent customer experiences across all customer contact channels. The role will drive excellence by designing and implementing effective learning programmes, quality monitoring processes and performance improvement initiatives that support colleagues to consistently meet customer expectations, regulatory requirements and organisational standards. Working closely with operational leaders this role will use insight, quality outcomes and customer feedback to identify development needs, improve performance and foster a culture of continuous learning and improvement .

Main Duties and Objectives:

Design, implement, and maintain a comprehensive onboarding and continuous training programme for contact centre advisors
Develop property management specific training modules (e.g., tenancy queries, maintenance issues, compliance obligations, landlord/tenant communication
Deliver engaging training sessions across multiple channels (classroom, virtual, e-learning)
Conduct training needs analyses and create development plans aligned with business priorities
Support team leaders with coaching frameworks to reinforce training across the team
Design and manage a robust quality assurance (QA) framework for all customer interactions (calls, emails, webchat)
Define quality standards aligned with regulatory requirements, company policies, and service expectations
Conduct regular quality audits and ensure consistent calibration across leadership teams.
Provide structured feedback and reporting to drive performance improvement.
Ensure adherence to relevant property management regulations and customer service compliance standards.
Use data insights to identify trends, knowledge gaps, and performance issues.
Partner with operational leaders to implement targeted improvement plans.
Develop and track KPIs relating to training effectiveness and quality outcomes.
Lead initiatives to improve customer satisfaction (CSAT), first contact resolution, and service quality.
Work closely with Operations, HR, Compliance, and Property Management teams to align training and QA strategies.
Support change initiatives, including system updates, process changes, and new service implementations.

Essential Skills:

Proven experience in a Training and/or Quality role within a contact centre environment.
Strong understanding of QA frameworks, coaching techniques, and learning design.
Excellent communication, facilitation, and stakeholder management skills.
Analytical mindset with the ability to interpret data and drive actionable insights.
Experience working with contact centre technologies and performance tools.
Customer first mindset

Attention to detail and quality standards
Strong organisational and project management skills
Ability to influence and drive change
Problem-solving and continuous improvement orientation

Desirable Skills:

Knowledge of UK property regulations (e.g., tenancy law, maintenance responsibilities).
Experience implementing or managing learning management systems (LMS).
Experience leading small teams or influencing cross-functional stakeholders.

Success Measures:

Improvement in QA scores across all channels
Increased advisor competency and reduced onboarding time
Positive trends in customer satisfaction (CSAT/NPS)
Reduced complaints and compliance breaches
Measurable impact of training on operational KPIs

Fexco is an equal opportunities employer and is proud to foster a work environment where our people are supported and encouraged to be themselves. We welcome applicants of all backgrounds and sections of society and each application is given fair consideration.

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Refine Your Search

quality assurance jobs in fordingbridge, ham

Customer Experience Training and Quality Manager

Senior Technician — Quality Assurance/Quality Control

Senior Quality Governance Officer

Quality Assurance Technician

Test Analyst ((Trust Retail))

R&D Quality Assurance Officer

Quality Assurance Specialist

Quality Compliance Officer

Junior Quality Analyst

Quality Manager - Horticulture / Plants

Customer Service & Quality Support Specialist

Quality Manager

Quality Control Chemist

Quality Manager/ Engineer

Quality Administrator

Quality Administrator

Quality Control Supervisor

Quality Assurance Technician - Weekend Nights

Quality Administrator

Quality Control Team Leader

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