About Natoora
Natoora started close to 20 years ago with a very simple, yet powerful goal to find incredible flavour in fresh produce. Today, our dedication to this mission has grown into an impactful network of over 500 independent growers spanning nine sourcing hubs across three continents. Our mission is clear: to fix the food system at scale by reinstating flavour, nutrition and transparency, all while safeguarding the health of our soils.
Experts in sourcing flavour-first, seasonal fruits and vegetables, we work with hundreds of kitchens and some of the most exciting and influential chefs in London, New York, Miami, Copenhagen, Paris, and Melbourne. However, our commitment to creating a better food system also extends beyond professional kitchens to a strong community of home consumers across the US and the UK. From chefs, to home cooks to schoolchildren, we want to empower everyone to make better food choices and become informed drivers of change.
Our sourcing efforts also go well beyond fresh produce, tackling multiple facets of the food system at once — from restoring the value of whole grains through bread with our own mill and bakery, Alma, to farming produce directly at Great Fen Farm, and crafting our own range of seasonal dips, soups, and sauces in our Bermondsey kitchen. Whether we’re partnering with independent producers on flavour-first dry goods or developing recipes rooted in our seasonal fresh produce, everything we do is founded on the same principles of seasonality,
quality and integrity whilst steadfastly embracing scalability as a source of impact.
On the way, we have been named a Sunday Times Fast Track 100 Company, appeared on the Financial Times’ list of Europe’s fastest-growing companies, and proudly received a GQ Food & Drinks Sustainability Award.
About the job
As a Customer Service Assistant you’ll be a part of a dynamic, responsive team that is driving real change by being the main point of contact for our customers. We are looking for someone genuinely excited to help our chefs and work as a team. We believe human relationships are the most important part of our supply chain.
Full time: 40 hrs/week
On site
Occasional night shifts during the year
Responsibilities
- Deliver exceptional customer service via email and telephone, ensuring timely and professional resolution of customer enquiries.
- Manage customer orders, deliveries, refunds, and replacements while maintaining a high level of customer satisfaction.
- Investigate and resolved complaints efficiently, providing fair and customer-focused solutions.
- Work closely with warehouse, logistics, and delivery teams to resolve order and delivery issues.
- Process refunds, credits, and account updates accurately in line with company policies.
- Provided product knowledge and guidance to help customers make informed purchasing decisions.
- Supported customers with subscription, account, and payment enquiries.
- Prioritised multiple enquiries in a fast-paced environment
- Contributed to continuous improvements by identifying recurring issues and escalating feedback to relevant departments.
- Some knowledge of food systems and fresh produce (fruit and vegetables) would be an advantage, but is not essential.
You
● A passion for food and the restaurants we supply
● Excellent communication skills – both written and verbal
● Ability to hit the ground running. You’ll enjoy working autonomously as well as part of a tight-knit team
● Strong IT skills, with Excel experience a bonus
● Good attention to detail
● Ability to multitask in a dynamic, fast-paced environment
● Reliability and professionalism
● Ability to work to deadlines and under pressure at times
Key Skills
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Complaint Resolution
- Order Management
- Email and Telephone
- Problem Solving
- Communication & Interpersonal Skills
- Time Management
- Team Collaboration
- Computer skills
- Attention to Detail
- Administrative
- Flexibility to work in a rota
Perks
- Natoora produce at a significant discount
- Your birthday off*
- Lunch
- Kitchen stocked by our own growers and producers
- Referral bonus - £250 when the referred candidate completes the probation period
*Once you’ve hit the 6 month mark
Our vision for a better food system is built on real human relationships and a diversity of experience, perspective and ideas. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
Please apply with a cover letter and let us know why you want to join us!
Job Types: Full-time, Permanent
Benefits:
- Casual dress
- Company events
- Employee discount
- Referral programme
- Store discount
Ability to commute/relocate:
- London SE16 4RA: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Will you need visa sponsorship in the future?
Experience:
- customer service: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
