Cluster manager Work, Jobs in Forest Hill, Gtl (with Salaries)

Operational Excellence & Process Improvement Lead
Communitas Clinics —Croydon
- £31,049 a year
- Full-time
- Administrative experience
- Human resources
- In-person
Quick apply
Cluster General Manager
iQ Student Accomodation —Kingston upon Thames
- £40,000 - £43,500 a year
- Full-time
- Hotel
- Driving
- Leadership
- Annual leave
5d
Cluster Operations Manager
Locke —London
- Full-time
- Hospitality
- Management
- Customer service
Quick apply
8d
Cluster Hotel Manager
Thistle —London
- Full-time
- Hotel
- Leadership
- Communication skills
- Employee discount
- Referral programme
Quick apply
8d
Customer Experience Manager - Connected
Wavenet —London
- Full-time
- Hybrid work
- Sales
Quick apply
11d
Multi-site General Manager - Kent
Junior Adventures Group UK —Sevenoaks
- Full-time
- Travel
- School
- Paid training
Quick apply
12d
Cluster Facilities Manager
Audley Group —Chalfont Saint Peter
- £56,000 - £60,000 a year
- Weekend availability
- Hospitality
- Maintenance
- Microsoft Office
- Employee discount
- Referral programme
Cluster Revenue Manager
Marriott International, Inc —London
- Full-time
- Microsoft Excel
- Hotel
- Analysis skills
- Employee discount
Director of Operations
Guy's and St Thomas' NHS Foundation Trust —London
- £88,250 - £100,355 a year
- Weekend availability
2d
Cluster Manager
Protea Care Homes —Bushey
- £30,000 - £33,000 a year
- Full-time
- Management
- Supervising experience
- In-person
- Health & wellbeing programme
- Employee discount
Quick apply
10d
Demand Operations Manager - London
Waymo —London
- £92,000 - £96,500 a year
- Full-time
- Hybrid work
- Data analysis skills
- SQL
- Bachelor's degree
Cluster Sales Manager
Middle Eight —London
- Full-time
- Hospitality
- Sales
- Microsoft Office
- Employee discount
- Referral programme
Quick apply
Diary Manager - London Probation Service
HM Prison & Probation Service —London
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
Cluster Retail Sales Manager - Central Scotland, Fife & Ayrshire (Full-Time)
Pandora Jewelry —London
- Full-time
- Microsoft Excel
- Leadership
- Annual leave
- Employee discount
1d
Cluster Revenue Manager
Millennium Hotel and Resorts UK —London
- Full-time
- Sales
- Hotel
- Analysis skills
- Annual leave
- Employee discount
Quick apply
Cluster M&E & Groups Sales Manager
The Cumberland —London
- Full-time
- Sales
- Hotel
- Analysis skills
- Employee discount
- Referral programme
Quick apply
Cluster Quality & Guest Experience Manager " Luxury Operations
Middle Eight —London
- Full-time
- Hospitality
- Hotel
- Analysis skills
- Employee discount
- Referral programme
Quick apply
Area Branch Manager
REXEL —Brentwood
- Full-time
- Annual leave
- Employee discount
Quick apply
Operations Manager
edyn —Southwark
- Hospitality
- Management
- Customer service
2d
IT & OPERATIONS MANAGER
HelpAge International —London
- £50,463 - £61,275 a year
- Full-time
- Hybrid work
- Management
- Data analysis skills
- Analysis skills
Quick apply

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Operational Excellence & Process Improvement Lead

Communitas Clinics -
Croydon

Quick apply

Job details

Permanent | Full-time
£31,049 a year

Qualifications

Adobe Captivate
Administrative experience
Quality assurance
Human resources
Communication skills
Teaching

Full job description

ROLE TITLE: Operational Excellence & Process Improvement Lead

REPORTS TO: Head Of Operational Excellence
LOCATION: Hybrid (Head Office + service sites)

JOB PURPOSE

This role is responsible for driving consistency, quality, and efficiency across administrative teams at Communitas.

The post holder will act as a subject matter expert in administrative processes and systems, identifying variation, simplifying workflows, and ensuring consistent adoption across all services.

Training is used as a tool to embed standard ways of working, not as a standalone function.

The role requires someone who can translate real operational processes into practical, usable training, and confidently support teams to adopt and sustain improved ways of working.

KEY RESPONSIBILITIES

1. Process Standardisation & Improvement

Identify inconsistencies and inefficiencies in administrative processes across services
Define and document clear, standardised ways of working (SOPs)
Work with operational leads to implement and embed improvements
Simplify complex workflows into practical, repeatable steps

2. Training Delivery (Applied, Not Theoretical)

Deliver practical, process-driven training for new and existing staff
Lead onboarding programmes that ensure staff can perform core admin functions confidently
Deliver refresher and targeted training where performance gaps are identified
Adapt training to reflect real service pressures and workflows, not ideal scenarios

3. Capability Building & Behaviour Change

Build admin team confidence, competence, and accountability
Provide hands-on coaching and follow-up support, not just one-off training sessions
Challenge inconsistent practices and reinforce standard approaches
Support managers in addressing performance gaps linked to process adherence

4. Systems & Workflow Expertise

Act as a key user of administrative systems (e.g. patient management systems)
Ensure training reflects how systems are actually used in practice
Identify and resolve common system-related issues impacting workflow

5. Cross-Team Consistency

Work across clusters to ensure one consistent approach to administration
Collaborate with Service Managers and Leads to align processes and expectations
Reduce variation in how services operate

6. Quality & Continuous Improvement

Monitor adherence to agreed processes
Identify risks, gaps, and areas for improvement
Use feedback and observation to continuously refine training and processes
Support audits and quality assurance activities

ESSENTIAL SKILLS

Ability to simplify complex processes into clear, practical steps
Strong communication skills with confidence to challenge and influence others
Ability to build credibility with operational teams
Highly organised with strong attention to detail
Confident delivering training in both group and 1:1 settings
Problem-solving mindset with a focus on practical solutions
Ability to work independently across multiple services

ESSENTIAL EXPERIENCE

Experience working in an administrative or operational environment
Experience improving or standardising processes, not just following them
Experience training, coaching, or supporting colleagues in real work settings
Experience working across multiple teams or departments
Experience using administrative or patient management systems

DESIRABLE (BUT IMPORTANT SIGNALS)

Experience working in healthcare or similar regulated environments
Experience supporting onboarding or induction programmes
Experience identifying performance gaps and implementing improvements

WHAT SUCCESS LOOKS LIKE

Administrative processes are consistent across services
New starters become effective more quickly
Teams follow clear, standard ways of working
Reduced errors, duplication, and confusion
Managers report improved admin performance and reliability

KEY BEHAVIOURS REQUIRED

Comfortable working in messy, inconsistent environments
Willing to challenge existing ways of working constructively
Focused on practical outcomes, not theory
Resilient when facing resistance to change
Takes ownership of problems and drives solutions

This role is not suited to candidates whose experience is primarily within corporate learning and development without direct operational process ownership.

Pay: £31,049.00 per year

Work Location: In person

Quick apply

Refine Your Search

cluster manager jobs in forest hill, gtl

Operational Excellence & Process Improvement Lead

Cluster General Manager

Cluster Operations Manager

Cluster Hotel Manager

Customer Experience Manager - Connected

Multi-site General Manager - Kent

Cluster Facilities Manager

Cluster Revenue Manager

Director of Operations

Cluster Manager

Demand Operations Manager - London

Cluster Sales Manager

Diary Manager - London Probation Service

Cluster Retail Sales Manager - Central Scotland, Fife & Ayrshire (Full-Time)

Cluster Revenue Manager

Cluster M&E & Groups Sales Manager

Cluster Quality & Guest Experience Manager " Luxury Operations

Area Branch Manager

Operations Manager

IT & OPERATIONS MANAGER

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