Customer service manager Work, Jobs in Forest Hill, Gtl (with Salaries)

Zara Covent Garden Customer Experience Manager
INDITEX —London
- Weekend availability
- Sales
- Contracts
- Leadership
Quick apply
1d
Guest Service Manager
Holiday Inn Express Royal Docks —London
- Maintenance
- Hotel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
10d
Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
11d
Group Operations Manager
Little Mamma Group Ltd —London
- £73,074.69 - £95,294.50 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- Leadership
- Health & wellbeing programme
- Flexitime
Quick apply
1d
Senior Customer Success Manager
Insurity —London
- £48,000 - £88,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Data analysis skills
- Annual leave
- Referral programme
Quick apply
Coffee Operations Manager
Farmer J —London
- £55,000 - £60,000 a year
- Full-time
- IT
- Employee assistance programme
- Employee discount
Quick apply
11d
Duty Operations Manager
Science Museum Group —London
- £39,884 a year
- Full-time
- School
- Annual leave
- Employee assistance programme
14d
Customer Experience Manager
Gaia —London
- £38,000 - £45,000 a year
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Financial services
Quick apply
Customer Success Manager
Insurity —London
- £39,000 - £77,000 a year
- Microsoft Powerpoint
- Data analysis skills
- English
- Annual leave
- Referral programme
Quick apply
10d
Senior Account Manager Client Service - Remote
Optum —London
- Full-time
- Remote
- CRM software
- Salesforce
- Microsoft Office
2d
Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Train Service Manager
c2c Railways —Upminster
- £58,332 - £64,814 a year
- Full-time
- English
Quick apply
18h
Customer Relationship Manager
Youngman Lovell Ltd —London
- £24,420.00 - £48,510.43 a year
- Part-time
- Hybrid work
- Customer service
- Salesforce
- Analysis skills
Quick apply
11d
General Manager - Samsung Experience Store
Partner Retail Services —London
- From £55,000 a year
- Full-time
- Management
- Retail management
- Leadership
- Employee discount
Quick apply
Senior Customer Success Manager - UK
Recharge —London
- £84,705.88 - £105,882.35 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Bachelor's degree
- No degree
Quick apply
Venue Operations Manager
Eden Group Operations Ltd —Greenwich
- From £35,000 a year
- Weekend availability
- Microsoft Office
- Master's degree
- Bachelor's degree
- Free parking
- Employee discount
Quick apply
10d
Operations Manager - Lefties Lakeside NEW OPENING
INDITEX —Grays
- Full-time
- Employee discount
Quick apply
Sales Manager - London and South East
PYRAMID DISPLAY MATERIALS LTD —Sidcup
- £50,000 - £60,000 a year
- Full-time
- Management
- Sales
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
10d
Customer Experience Manager
BidvestNoonan —London
- £42,000 a year
- Full-time
Quick apply
Head of Client Services
GetAgent —London
- £80,000 - £90,000 a year
- Hybrid work
- Travel
- Leadership
10d

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customer service manager jobs near forest hill, gtl

Zara Covent Garden Customer Experience Manager

INDITEX -
London

Quick apply

Job details

Full-time
1 day ago

Qualifications

Sales
Contracts
Leadership
Communication skills
Time management

Full job description

Job Description: Customer Experience Manager (Store-based) | Zara | UK & Ireland

Job purpose

To lead Zara’s customer experience across all sales channels by putting the customer at the centre of daily actions, developing strategies that improve store team performance and store sales, and ensuring the best possible in-store experience.

Contract

Full-time. Full flexibility required (evenings and weekends).

Reporting to

Store Director / General Manager.

Key responsibilities

Customer experience and omnichannel

Work with the management team to achieve and exceed store sales targets through enhancing customer experience.
Understand and analyse customer behaviour to implement strategies based on current and potential market trends.
Monitor customer experience performance, adapt strategies and ensure consistent follow-up.
Drive all omnichannel experiences, ensuring seamless integration of online with physical store experiences.
Stay up to date with Zara.com and digital marketing strategies to share key updates with the team and customers.
Partner with the Operations Manager to understand the customer journey, ensure sufficient cover in key service areas, and optimise resources using Orquest.
Support and train teams to resolve customer complaints and proactively reduce recurrence of incidents; maintain regular communication with the Customer Service Department.

People, wellbeing and capability building

Promote HR policies, procedures and the Code of Conduct by leading by example; contribute to a healthy and positive store atmosphere.
Lead and develop Customer Experts through performance reviews and PDPs using LEAP, monitoring progression and building succession plans.
Ensure correct implementation of customer experience training, including training on engagement-to-purchase and on product awareness, trends, vocabulary, devices and tools to close the sale successfully.
Implement strategies to meet customer needs by aligning customer profiles with team strengths; build loyalty-focused actions.
Own payroll processes and ensure ER processes are followed in line with company policy.

Store standards, security and ways of working

Support actions to minimise stock loss with the management team.
Ensure security and funds management procedures are followed rigorously, including cash desk support, discrepancy monitoring, banking follow-up and incident follow-up with L&P.
Maintain safe, organised working areas and uphold company Health & Safety requirements through housekeeping and safe working practices.
Act as an ambassador for the company’s sustainability project, supporting innovative and efficient ways of working.

Experience and qualifications (non-negotiables)

Proven experience in a senior store leadership role within fashion retail (Customer Experience Manager / Deputy Store Manager / Department Manager level or equivalent).
Strong understanding of the business from a commercial, operational and people perspective.
Demonstrable track record leading store customer experience strategy: improving service standards, engagement behaviours and customer satisfaction.
Confidence owning high-accountability routines including payroll/ER process compliance and customer complaint escalation.
Strong experience with store compliance and risk routines, including security/funds management processes and loss-prevention collaboration (where required by store).

The mindset we love

Customer-service driven, with strong communication, collaboration and problem-solving.
Confident managing and resolving conflict.
Strong organisation and time management; systematic and analytical in approach.
Influential and engaging leader; leads by example and develops others.
Creative thinker who can translate insight into practical strategies and follow-through.
Positive attitude towards self-development.

Note

This job description supports role clarity and recruitment and is not exhaustive; additional tasks may be required.

Inclusion

Inditex is an equal opportunities employer committed to diversity, multiculturalism, inclusion and acceptance.

INDINDITEXSM

Quick apply

Refine Your Search

customer service manager jobs in forest hill, gtl

Zara Covent Garden Customer Experience Manager

Guest Service Manager

Customer Service Manager

Group Operations Manager

Senior Customer Success Manager

Coffee Operations Manager

Duty Operations Manager

Customer Experience Manager

Customer Success Manager

Senior Account Manager Client Service - Remote

Head Of Customer Experience

Train Service Manager

Customer Relationship Manager

General Manager - Samsung Experience Store

Senior Customer Success Manager - UK

Venue Operations Manager

Operations Manager - Lefties Lakeside NEW OPENING

Sales Manager - London and South East

Customer Experience Manager

Head of Client Services

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