Experience manager Work, Jobs in Forest Hill, Gtl (with Salaries)

Experience & Engagement Manager
Virgin Active —London
- £36,582 a year
- Weekend availability
- Annual leave
- Employee discount
Office Manager / Facilities Manager
R1CH.uk —Knightsbridge and Belgravia
- £82,000 - £155,000 a year
- Full-time
- Hybrid work
- Maintenance
- Administrative experience
- Supervising experience
Quick apply
3d
Executive Assistant to CEO
Phi Partners —Hatfield
- £60,000 - £80,000 a year
- Full-time
- Master's degree
- Administrative experience
- Organisational skills
- Gym membership
Quick apply
3d
TG34309747 Visitor Experience and Operations Manager
TATE Museum —London
- £39,791 a year
- Management
- Customer service
Quick apply
6d
Product Manager (Discover & Experience)
CareADHD —Canary Wharf
- £70,000 - £85,000 a year
- Hybrid work
- Customer service
- Annual leave
Quick apply
1d
Programme Manager (Data)
BBC —London
- £95,000 - £125,000 a year
- Full-time
- Hybrid work
- Leadership
3d
Control Centre Duty Manager
Keolis Amey Docklands 2025 Limited —London
- £90,450.17 a year
- Full-time
- Customer service
- Analysis skills
- Organisational skills
- Employee discount
3d
Assistant Store Manager
Aldi —London
- Up to £45,420 a year
- Management
- Time management
- Annual leave
- Employee assistance programme
Practice Manager
Inspire Dental —London
- Full-time
- Management
- Human resources
- Organisational skills
Quick apply
13d
ZARA HOME STOCKROOM SUPERVISOR
INDITEX —London
- Weekend availability
- Supervising experience
- Leadership
- Time management
Quick apply
1d
Customer Experience Manager
Gaia —London
- £38,000 - £45,000 a year
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Financial services
Quick apply
Customer Success Manager
Plain —London
- £180,000 - £215,000 a year
- Full-time
- Hybrid work
- Sales
- APIs
Head of Delivery
Fat Beehive —London
- £65,000 a year
- Full-time
- Hybrid work
- Presentation skills
- APIs
- Agile
- Annual leave
Quick apply
1d
Creative Director
Ragged Edge —London
- From £90,000 a year
- Hybrid work
- Life insurance
7d
Complaints & Information Officer
Hackney Borough Council —Hackney
- £49,155 - £51,228 a year
- Full-time
1d
Employee Relations Manager
Guy's and St Thomas' NHS Foundation Trust —London
- £58,133 - £65,261 a year
- Full-time
- Management
- Human resources
1d
Head of Area Operations
Achieve together —London
- £60,000 a year
- Employee discount
Quick apply
6d
Coffee Operations Manager
Farmer J —London
- £55,000 - £60,000 a year
- Full-time
- IT
- Employee assistance programme
- Employee discount
Quick apply
10d
Business Operations Manager – Dental Group
Belmont Park Dental Care —London
- £50,000 - £60,000 a year
- Full-time
- Hospitality
- Management
- Team management
Quick apply
4d
General Manager
Urban Gym Group —London
- £40,000 - £50,000 a year
- Full-time
- Communication skills
- Employee discount

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Experience & Engagement Manager

Virgin Active -
London

Apply Now

Job details

Full-time
£36,582 a year

Benefits

Annual leave
Company pension
Employee discount

Full job description

Virgin Active are committed to changing people's lives for the better through wellness. Our team are dedicated to delivering a unique leisure and relaxation experience throughout all our clubs. All our team members pride themselves on incorporating Virgin Active values and ensuring the highest Brand Standards into their work, so our members can experience the finest facilities and service. So we take value in recruiting only the very best Experience and Engagement Manager to join our Club team.

The Role

Leading the weekly churn, recovery, and hospitality progress review, ensuring clear actions for Hosts.
Partnering with the GM to run daily Service Huddles, aligning all departments on NPS drivers, at-risk members, and presentation standards.
Presenting monthly engagement, churn, rejoin, and advocacy trends to the leadership team with clear recommendations for improvement.
Driving a club-wide storytelling culture by curating best-practice examples, hospitality wins, and creative “Moments that Matter” for network sharing.
Translating member data (NPS, CSAT, churn signals, attendance) into proactive engagement actions and retention strategies.
Leading, coaching, and inspiring Member Journey Hosts to consistently deliver extraordinary hospitality moments.
Ensuring 100% completion of hospitality training and recertification, embedding “License to Hospitality” across the team.
Acting as a cultural catalyst, embedding the 5 Promises of Hospitality into daily club life.
Managing the churn prevention process, identifying at-risk members, implementing personalised interventions, and tracking outcomes.
Celebrating member milestones and achievements through personalised recognition and creative activations.
Ensuring brand standards are met in all club spaces, maintaining the Virgin Active experience.

Experience

Proven ability to inspire and coach teams to deliver exceptional service.
Strong data and insight skills, with the ability to act on churn signals.
Creative, resourceful, and passionate about storytelling.
High emotional intelligence, with the ability to connect authentically with members.
Flexibility to work across Virgin Active working patterns, including evenings and weekends.

Our Perks

30 days (including bank holidays) annual leave plus a Celebration Day – and we want you take them
Access to The Peoples Pension, with our contributions at 3%
Complimentary Virgin Active membership for you and a buddy. You can also get free membership for your children too, ability to take advantage of our Club V.
We want you to love Virgin Active like we do, so you get discounts across Virgin active – everything from guest passes to 50% off PT sessions.
You will join Virgin Family - where not only can you communicate with your colleagues across Virgin Group, but also many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2) -
Managing finances can be difficult, so we offer access to Salary Finance. They can support you with loans and savings plans, as well as help you become a personal finance expert.
Mental health is a cornerstone of wellbeing. Our BUPA employer assistance programme is there when you need a helping hand with 4 free counselling sessions.
We know finding a new home to rent can be stressful. We partner with Dexters who offer complimentary corporate letting services – meaning no tenant charges.
Access to ePoints, offering loads of online discounts to retailers.
Always wanted to take that yoga course? Well VA offer discount on all their Academy courses, trained by the very best instructors.

Apply Now

Refine Your Search

experience manager jobs in forest hill, gtl

Experience & Engagement Manager

Office Manager / Facilities Manager

Executive Assistant to CEO

TG34309747 Visitor Experience and Operations Manager

Product Manager (Discover & Experience)

Programme Manager (Data)

Control Centre Duty Manager

Assistant Store Manager

Practice Manager

ZARA HOME STOCKROOM SUPERVISOR

Customer Experience Manager

Customer Success Manager

Head of Delivery

Creative Director

Complaints & Information Officer

Employee Relations Manager

Head of Area Operations

Coffee Operations Manager

Business Operations Manager – Dental Group

General Manager

I want to receive the latest job alerts for experience manager in forest hill, gtl

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