Country manager Work, Jobs in Formby, Msy (with Salaries)

Head of Customer Experience
English Speaking Board (International) Ltd. —Ormskirk
- £45,000 - £57,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Work from home
- Sick pay
Quick apply
5d
General Manager
Hospitality: Mill Farm Sports Village, Dixon Grange, Sedgewick Scott —Preston
- £60,000 a year
- Hospitality
- Bar
- Hotel
Store Manager
NEXT —Liverpool
- From £59,364 a year
- Weekend availability
- Employee discount
6d
Country Manager UK
ZIM —Liverpool
- Full-time
- English
- Analysis skills
- Bachelor's degree
Quick apply
Area Manager
Ego —Ellesmere Port
- Full-time
- Analysis skills
- Leadership
- Annual leave
Quick apply
2d
UK Sales Manager
COLAS ROADS UK —Warrington
- £70,000 - £85,000 a year
- Hybrid work
- Analysis skills
- Leadership
- Communication skills
- Annual leave
- Employee discount
10d
General Manager - Cluster
The Dixie Dean Hotel —Liverpool
- Full-time
- Maintenance
- Hotel
Quick apply
UK Sales Manager
COLAS —Warrington
- £70,000 - £85,000 a year
- Hybrid work
- Analysis skills
- Leadership
- Communication skills
- Annual leave
- Employee discount
10d
Area Manager
Amazon UK Services Ltd. —Knowsley
- Full-time
- Microsoft Word
- Microsoft Outlook
- English
Process + Compliance Manager
Iberdrola Group —Birkenhead
- Full-time
- Hybrid work
- IT
- Leadership
- Communication skills
- Annual leave
- Employee discount
4d
Operations Manager - Aintree Racecourse - The Jockey Club Experience
Levy —Liverpool
- £35,000 a year
- Full-time
- Hospitality
- Sales
- Food service
- Annual leave
- Employee assistance programme
Business Support Co-ordinator
NewPrinces Group —Liverpool
- Microsoft Powerpoint
- Microsoft Outlook
- IT
- Annual leave
- Work from home
2d
Area Manager , Customer Fulfillment
Amazon UK Services Ltd. —Liverpool
- Full-time
- Microsoft Word
- Microsoft Outlook
- English
Territory Business Manager AWC - South Wales
Convatec —Deeside
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- CRM software
3d
Supervisor
Lindt Careers —Liverpool
- Bar
- Analysis skills
- IT
4d
Works Manager
COLAS ROADS UK —Warrington
- £60,000 - £70,000 a year
- Engineering
- Maintenance
- Continuous improvement
- Annual leave
- Employee discount
Delivery Manager
NEXT —Liverpool
- Part-time
- Employee discount
3d
Health and Safety Advisor
Bachy Soletanche —Ormskirk
- IT
- Construction
- Annual leave
- Employee assistance programme
3d
Sr. Manager, HR Business Partner Operations & Quality
CSL Seqirus —Liverpool
- Full-time
- Master's degree
- Bachelor's degree
- Travel
6d
Head of Studies of Vocational & Technical Programme
Runshaw College —Leyland
- Up to £62,547 a year
2d

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Head of Customer Experience

English Speaking Board (International) Ltd. -
Ormskirk

Quick apply

Job details

Permanent | Full-time
£45,000 - £57,000 a year
5 days ago

Benefits

Casual dress
Company pension
Work from home
Company events
Sick pay
On-site parking

Qualifications

Management
Customer service
English
Supervising experience
Leadership

Full job description

Our company, English Speaking Board (International) Ltd. is seeking an exceptional Head of Customer Experience to lead and enhance the experience of our customers, centres and learners across the UK and internationally.

This is an exciting opportunity to join the Senior Leadership Team at a respected educational awarding organisation and play a key leadership role in shaping customer strategy, driving service excellence, and ensuring every interaction with ESB reflects our values and commitment to quality.

Our business is, as a specialist awarding organisation creating, assessing and awarding qualifications for Oracy and English language to 40,000 learners annually, across 12 countries.

To be successful you need to be:

An inspiring leader who can motivate teams, foster collaboration, and deliver an exceptional
customer experience at every stage of the customer journey.
Passionate about creating a deep understanding about our clients and their needs and how our products add value to their work or enable the further study and employment journeys of their learners
Someone who shares our values to champion the power of human connection, self-advocacy, communication and confidence building

Why work for ESB International?

Our amazing customer focus and service to our clients
Along with our deep commitment to our learners and
Our positive and caring organisation.

With 18 Head Office colleagues, 80 assessors and markers out in the field and over 250 centres and international clients we are a busy and constantly evolving workplace.

The main activities of this leadership role:

To play a leadership role with English Speaking Board (International) Ltd. to achieve the business strategy for the delivery of an outstanding customer experience.
Developing a team with outstanding customer service skills across ESB’s entire customer base, via our Digital, CRM, Email, Telephone, and any other channels.
Managing the effectiveness of our bespoke assessment management system in liaison with our IT partners.
Taking responsibility for ESB’s Enquiries, Complaints and Appeals policy and procedures.
In liaison with the Head of Commercial, contribute to our whole of business Customer Journey focus to ensure our clients are on boarded and retained to achieve revenue targets and maintain our purpose and customer value propositions.

The post:

Permanent, full-time (5 days a week) subject to 6 months’ probationary period
Salary: Senior Manager Grade 7 (£45,000-£ 57,000) dependent on experience and current salary
Location: Hybrid working (2-3 days per week office based) at ESB’s Office, 9 Hattersley Court, Burscough Road, Ormskirk, Lancashire, L39 2AY
Pension: We also offer an attractive pension scheme (see job description).

Applicants should write a supporting statement along with their CV to outline:

Their interest in ESB International
Their interest in the role

Please visit our website esbuk.org/index.php/jobs to download a job specification.

Pay: £45,000.00-£57,000.00 per year

Benefits:

Casual dress
Company events
Company pension
On-site parking
Sick pay
Work from home

Experience:

customer service management: 3 years (required)

Work Location: Hybrid remote in Ormskirk L39 2AY

Quick apply

Refine Your Search

country manager jobs in formby, msy

Head of Customer Experience

General Manager

Store Manager

Country Manager UK

Area Manager

UK Sales Manager

General Manager - Cluster

UK Sales Manager

Area Manager

Process + Compliance Manager

Operations Manager - Aintree Racecourse - The Jockey Club Experience

Business Support Co-ordinator

Area Manager , Customer Fulfillment

Territory Business Manager AWC - South Wales

Supervisor

Works Manager

Delivery Manager

Health and Safety Advisor

Sr. Manager, HR Business Partner Operations & Quality

Head of Studies of Vocational & Technical Programme

I want to receive the latest job alerts for country manager in formby, msy

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