It business partner Work, Jobs in Formby, Msy (with Salaries)

Head of Customer Experience
English Speaking Board (International) Ltd. —Ormskirk
- £45,000 - £57,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Work from home
- Sick pay
Quick apply
2d
Retail Adviser 20 hours/week - Southport
Vodafone —Southport
- £13.45 an hour
- Part-time
Director, Portfolio Strategy & Market Insights
CSL Seqirus —Liverpool
- £210,000 - £260,000 a year
- Full-time
- Engineering
- English
- Master's degree
Internal Communications Manager
Wingstop - Senior Operations —Preston
- Up to £50,000 a year
- Full-time
- Annual leave
- Work from home
Quick apply
Fan Engagement Officer
Blackpool Football Club —Blackpool
- Weekend availability
- Microsoft Office
- First Aid Certification
- Team management
Quick apply
1h
Group Insight Analyst
The Granite Group —Liverpool
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- SQL
- Maths
- Mentoring
- Flexible schedule
Quick apply
3d
Team Member - Temps
Everyman Media —Liverpool
- £11.28 - £12.37 an hour
- Part-time
- Employee discount
Quick apply
5d
Digital Project Manager
DBD International —Warrington
- Hybrid work
- Microsoft Office
- IT
Head of Asset Optimisation
The Riverside Group —Liverpool
- £84,239.41 a year
- Full-time
- Continuous improvement
- Communication skills
20h
Seed Operator
CSL Seqirus —Liverpool
- Full-time
- Mechanical knowledge
1d
AI Software Engineer
BGBx —Liverpool
- £65,000 - £75,000 a year
- Remote
- Azure
- Master's degree
- JavaScript
- Annual leave
- Life insurance
Quick apply
3d
Portfolio Business Partner
Home Office —Liverpool
- £62,109 - £72,852 a year
- Full-time
- Business development
- Presentation skills
- Travel
- Annual leave
Ticketing and Stadium Product Owner
Liverpool Football Club —Anfield
- Full-time
- Microsoft Excel
- Sales
- Organisational skills
- Employee assistance programme
- Employee discount
4d
Delivery Driver - Van, Fuel and Insurance Included.
Peregrine Ltd —Leyland
- £160.44 - £185.00 a day
- Part-time
- Customer service
- No experience needed
- English
- Free parking
- Paid training
Quick apply
10d
IT Business Systems Support Analyst
NewPrinces Group —Liverpool
- Azure
- Customer service
- ERP systems
- Annual leave
AI Product Manager
BGBx —Liverpool
- £50,000 - £60,000 a year
- Remote
- Master's degree
- Product management
- Agile
- Annual leave
- Life insurance
Quick apply
3d
Postperson with Driving
Royal Mail Group —Hoylake
- Part-time
- Employee discount
9d
Graduate Project Engineer
Crowder Consulting —Birkenhead
- From £29,000 a year
- Full-time
- Engineering
- Master's degree
- Bachelor's degree
- Annual leave
- Flexible schedule
Quick apply
2d
Event Delivery Manager
BDO —Liverpool
- Full-time
- Organisational skills
- IT
- Leadership
QA LEAD
Alfred H Knight Group —Liverpool
- Full-time
- Hybrid work
- Continuous improvement
- Agile
- AI
- Employee assistance programme
Quick apply

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it business partner jobs near formby, msy

Head of Customer Experience

English Speaking Board (International) Ltd. -
Ormskirk

Quick apply

Job details

Permanent | Full-time
£45,000 - £57,000 a year
2 days ago

Benefits

Casual dress
Company pension
Work from home
Company events
Sick pay
On-site parking

Qualifications

Management
Customer service
English
Supervising experience
Leadership

Full job description

Our company, English Speaking Board (International) Ltd. is seeking an exceptional Head of Customer Experience to lead and enhance the experience of our customers, centres and learners across the UK and internationally.

This is an exciting opportunity to join the Senior Leadership Team at a respected educational awarding organisation and play a key leadership role in shaping customer strategy, driving service excellence, and ensuring every interaction with ESB reflects our values and commitment to quality.

Our business is, as a specialist awarding organisation creating, assessing and awarding qualifications for Oracy and English language to 40,000 learners annually, across 12 countries.

To be successful you need to be:

An inspiring leader who can motivate teams, foster collaboration, and deliver an exceptional
customer experience at every stage of the customer journey.
Passionate about creating a deep understanding about our clients and their needs and how our products add value to their work or enable the further study and employment journeys of their learners
Someone who shares our values to champion the power of human connection, self-advocacy, communication and confidence building

Why work for ESB International?

Our amazing customer focus and service to our clients
Along with our deep commitment to our learners and
Our positive and caring organisation.

With 18 Head Office colleagues, 80 assessors and markers out in the field and over 250 centres and international clients we are a busy and constantly evolving workplace.

The main activities of this leadership role:

To play a leadership role with English Speaking Board (International) Ltd. to achieve the business strategy for the delivery of an outstanding customer experience.
Developing a team with outstanding customer service skills across ESB’s entire customer base, via our Digital, CRM, Email, Telephone, and any other channels.
Managing the effectiveness of our bespoke assessment management system in liaison with our IT partners.
Taking responsibility for ESB’s Enquiries, Complaints and Appeals policy and procedures.
In liaison with the Head of Commercial, contribute to our whole of business Customer Journey focus to ensure our clients are on boarded and retained to achieve revenue targets and maintain our purpose and customer value propositions.

The post:

Permanent, full-time (5 days a week) subject to 6 months’ probationary period
Salary: Senior Manager Grade 7 (£45,000-£ 57,000) dependent on experience and current salary
Location: Hybrid working (2-3 days per week office based) at ESB’s Office, 9 Hattersley Court, Burscough Road, Ormskirk, Lancashire, L39 2AY
Pension: We also offer an attractive pension scheme (see job description).

Applicants should write a supporting statement along with their CV to outline:

Their interest in ESB International
Their interest in the role

Please visit our website esbuk.org/index.php/jobs to download a job specification.

Pay: £45,000.00-£57,000.00 per year

Benefits:

Casual dress
Company events
Company pension
On-site parking
Sick pay
Work from home

Experience:

customer service management: 3 years (required)

Work Location: Hybrid remote in Ormskirk L39 2AY

Quick apply

Refine Your Search

it business partner jobs in formby, msy

Head of Customer Experience

Retail Adviser 20 hours/week - Southport

Director, Portfolio Strategy & Market Insights

Internal Communications Manager

Fan Engagement Officer

Group Insight Analyst

Team Member - Temps

Digital Project Manager

Head of Asset Optimisation

Seed Operator

AI Software Engineer

Portfolio Business Partner

Ticketing and Stadium Product Owner

Delivery Driver - Van, Fuel and Insurance Included.

IT Business Systems Support Analyst

AI Product Manager

Postperson with Driving

Graduate Project Engineer

Event Delivery Manager

QA LEAD

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