technical support occupations Work, Jobs in formby, msy (with Salaries)

3rd Line Support Engineer
MCS Group —Ormskirk
- From £45,000 a year
- 8 hour shift
- Continuous improvement
- In-person
- Free parking
- Work from home
Quick apply
IT Support Technician
Just Tech IT Ltd —Leigh
- £27,000 - £31,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
- Work from home
Quick apply
Desktop Support Technician
Allied Pharmacies —St Helens
- Full-time
- Communication skills
Quick apply
Junior IS Support Analyst
System C —Liverpool
- Full-time
- Time management
8d
IT Support Technician
Sports Tours International —Warrington
- £24,500 - £28,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Gym membership
Quick apply
4d
Technical Coordinator
Compliance Chain —Liverpool
- £25,000 - £28,000 a year
- Full-time
- Hybrid work
- Customer service
- Computer literacy
- Microsoft Office
Quick apply
IT Operations/Support Technician
Seth's Healthcare Limited —Liverpool
- £32,000 - £35,000 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
Quick apply
1st Line Technical Support
Community Integrated Care —Widnes
- £24,852 - £25,654 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Microsoft Office
- Computer networking
- Employee assistance programme
- Employee discount
Quick apply
IT Support Technician
MyCardium AI —Liverpool
- £28,000 - £30,000 a year
- Full-time
- Microsoft Access
- Windows
- Computer networking
- Life insurance
Quick apply
5d
Desktop Support technician
Amentum —Risley
- Full-time
- SharePoint
- Linux
- Python
- Employee stock purchase plan
- Annual leave
4d
IT Field Support Engineer
Chroma Technology —Warrington
- From £28,000 a year
- Full-time
- Azure
- SharePoint
- IT
Quick apply
3d
IT Support Technician
Climax Studios —Liverpool
- Full-time
- Customer service
- Leadership
- Communication skills
- Employee assistance programme
- Life insurance
Quick apply
NX CAD Support Engineer
BAE Systems —Warton
- From £51,772 a year
- CAD
- Continuous improvement
- Communication skills
2d
Service Desk Analyst
Brabners —Liverpool
- Monday to Friday
- Hybrid work
- IT
- Communication skills
- Annual leave
- Life insurance
8d
Customer Support & IT Advisor
James Hall & Co Ltd —Preston
- Weekend availability
- Software troubleshooting
- Customer service
- Communication skills
- Free parking
- Annual leave
Quick apply
3d
Service Desk Assistant
Movida UK Limited —Liverpool
- £27,000 - £29,120 a year
- Full-time
- Customer service
- English
- Presentation skills
- Gym membership
- Sick pay
Quick apply
4d
Service Desk Analyst
OCU Group —Preston
- Full-time
- Communication skills
Quick apply
Service Desk Analyst
Sysco —Burtonwood
- Full-time
- Bilingual
- Customer service
- English
Deskside Support Engineer (Liverpool)
Investec —Liverpool
- Full-time
- Azure
- Microsoft Office
- Continuous improvement
9d
Junior Deskside Support Engineer (Liverpool)
Investec —Liverpool
- Full-time
- Azure
- Customer service
- Computer networking
20h

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3rd Line Support Engineer

MCS Group
Ormskirk

Quick apply

Job details

Permanent
From £45,000 a year

Benefits

Free parking
Employee mentoring programme
Company pension
Work from home
Discounted gym membership
Company events
Private medical insurance
Employee discount
Gym membership
Bereavement leave
On-site parking

Qualifications

Microsoft Windows Server
DHCP
Continuous improvement
IT support
DNS
Root cause analysis
Account management

Full job description

THE ROLE

As a Lead IT Engineer, you will serve as the final escalation point for technical issues across our client base. You’ll work on the most complex incidents, assist in service design and delivery and act as the highest technical reference point for the service desk. This role is ideal for a senior engineer with strong all-round knowledge, excellent troubleshooting ability, and a proactive mindset for continuous improvement.

KEY RESPONSIBILITIES

- Act as the highest escalation point for technical incidents and service requests.

- Troubleshoot and resolve complex issues across infrastructure, networks, cloud, servers, firewalls, and endpoint management.

- Perform root cause analysis for recurring or critical issues and implement permanent fixes.

- Handle advanced onboarding, migrations, and client infrastructure projects where required.

- Support, guide and mentor all engineers on complex issues and personal development.

- Lead on difficult or high-priority client cases, maintaining calm under pressure.

- Assist with creating and maintaining internal knowledge base and documentation.

- Liaise with vendors and suppliers for support escalations and service issues.

- Communicate with clients clearly, particularly around complex technical issues, ensuring confidence and understanding.

- Support the Account Management team with technical insight when reviewing client environments.

EXPERIENCE AND SKILLS NEEDED

- 5+ years in IT support roles.

- Broad technical experience across Windows Server, Microsoft 365, networking (DNS, DHCP, routing), firewalls, cloud technologies, and backup solutions.

- Experience with RMM and PSA tools.

- Strong diagnostic, troubleshooting and decision-making skills.

- Calm, structured approach to problem-solving with a high attention to detail.

- Able to mentor others and contribute to the improvement of the overall service function.

- Relevant industry certifications (e.g. Microsoft, Cisco, CompTIA) are desirable.

WHAT WE OFFER

- Private healthcare
Access to private medical cover for faster treatment and peace of mind.

- 33 days holiday per annum, including bank holidays and your birthday off
Generous holiday allowance to help you rest, recharge and celebrate.

- Professional development plans
Structured plans to support your career growth and long-term goals.

- 8 hours of training per month
Dedicated time each month for learning, development, or certifications.

- Funded qualifications
We cover the cost of relevant professional qualifications to support your progression.

- Employee of the Quarter scheme, with the potential to win substantial prizes
Quarterly recognition programme to reward high performers.

- Company events and nights out
Regular team socials and celebrations throughout the year.

- Discounted gym membership
Stay active with discounted access to local gyms.

- Perkbox rewards account, providing a range of discounts
Nationwide perks and everyday savings through your Perkbox membership.

- Mental health support
Access to mental wellbeing resources and confidential support through our healthcare provider.

- Pension contribution
Company contributions to help you plan for the future.

- Free onsite parking
No daily parking stress, just pull up and walk in.

- Large, modern office with breakout room
A bright, spacious workspace with breakout areas for collaboration and downtime.

HOW TO APPLY

If you wish to apply for this role, please send your CV directly to [email protected].

Pay: From £45,000.00 per year

Benefits:

Bereavement leave
Company events
Company pension
Employee discount
Employee mentoring programme
Free parking
Gym membership
On-site parking
Work from home

Work Location: In person

Quick apply

Refine Your Search

technical support occupations jobs in formby, msy

3rd Line Support Engineer

IT Support Technician

Desktop Support Technician

Junior IS Support Analyst

IT Support Technician

Technical Coordinator

IT Operations/Support Technician

1st Line Technical Support

IT Support Technician

Desktop Support technician

IT Field Support Engineer

IT Support Technician

NX CAD Support Engineer

Service Desk Analyst

Customer Support & IT Advisor

Service Desk Assistant

Service Desk Analyst

Service Desk Analyst

Deskside Support Engineer (Liverpool)

Junior Deskside Support Engineer (Liverpool)

I want to receive the latest job alerts for technical support occupations in formby, msy

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