Senior product specialist Work, Jobs in Formby (with Salaries)

Head of Customer Experience
English Speaking Board (International) Ltd. —Ormskirk
- £45,000 - £57,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Work from home
- Sick pay
Quick apply
4d
Senior Stability Specialist
CSL Seqirus —Liverpool
- Full-time
8d
Senior Product Assessor
Element Materials Technology —Warrington
- Engineering
- Communication skills
- Employee discount
- Referral programme
Audit Assistant Manager - North West
BDO —Liverpool
- Full-time
- Supervising experience
10d
Senior Manager Biocompatibility
Convatec —Deeside
- Full-time
- Remote
- Doctoral degree
- Master's degree
- Bachelor's degree
Operations Manager
Outerform Fabrications LTD —Bolton
- £50,000 - £60,000 a year
- Full-time
- Management
- ERP systems
- Continuous improvement
Quick apply
11d
UK Sales Manager
COLAS ROADS UK —Warrington
- £70,000 - £85,000 a year
- Hybrid work
- Analysis skills
- Leadership
- Communication skills
- Annual leave
- Employee discount
9d
UK Sales Manager
COLAS —Warrington
- £70,000 - £85,000 a year
- Hybrid work
- Analysis skills
- Leadership
- Communication skills
- Annual leave
- Employee discount
9d
Sales Director
GAL CANADA ELEVATOR PRODUCTS CORP —Flint
- Full-time
- Sales
- Business development
- Travel
4d
Senior Project Manager
Rehlko —Liverpool
- Full-time
- Hybrid work
- Engineering
- Microsoft Office
- Travel
- Employee assistance programme
Pricing Data Scientist - Household
The Granite Group —Liverpool
- Full-time
- Hybrid work
- SQL
- Bachelor's degree
- Machine learning
- Flexible schedule
Quick apply
Senior Officer, Covert Monitoring Unit
National Crime Agency —Warrington
- £25.28 an hour
- Weekend availability
- Hybrid work
- Analysis skills
- Supervising experience
- Presentation skills
- Annual leave
2d
Senior Business Analyst, SEO, Perm, Liverpool/ Newport
Charity Commission —Bootle
- £44,027 a year
- Part-time
- Hybrid work
- Presentation skills
- Bachelor's degree
- Agile
- Annual leave
- Employee discount
Senior Full Stack Engineer
Synextra —Birchwood
- £75,000 - £95,000 a year
- Full-time
- Hybrid work
- Azure
- Master's degree
- Mentoring
- Employee discount
Quick apply
Environmental Monitoring Assistant
Liverpool University Hospitals NHS Foundation Trust —Liverpool
- £25,760 - £27,476 a year
- Full-time
- Rehabilitation centre
- Organisational skills
- Communication skills
3d
Solution Design Authority – US Programmes
BAE Systems —Warton
- From £75,000 a year
- Computer Science
- Engineering
- Analysis skills
Senior REVIT Technician
Kier Group —Liverpool
- From £40,000 a year
- Full-time
- AutoCAD
- Engineering
- Communication skills
Quality Systems Officer (GLP)
Inter Scientific —Liverpool
- £26,250 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
10d
Account Executive
HSB —Birkenhead
- Full-time
- Hybrid work
- Sales
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Senior/Principal Training Instructor
MBDA —Bolton
- £40,000 - £49,000 a year
- Overtime
- Hybrid work
- Engineering
- In-person
- Communication skills
- Free parking
- Relocation assistance
4d

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senior product specialist jobs near formby

Head of Customer Experience

English Speaking Board (International) Ltd. -
Ormskirk

Quick apply

Job details

Permanent | Full-time
£45,000 - £57,000 a year
4 days ago

Benefits

Casual dress
Company pension
Work from home
Company events
Sick pay
On-site parking

Qualifications

Management
Customer service
English
Supervising experience
Leadership

Full job description

Our company, English Speaking Board (International) Ltd. is seeking an exceptional Head of Customer Experience to lead and enhance the experience of our customers, centres and learners across the UK and internationally.

This is an exciting opportunity to join the Senior Leadership Team at a respected educational awarding organisation and play a key leadership role in shaping customer strategy, driving service excellence, and ensuring every interaction with ESB reflects our values and commitment to quality.

Our business is, as a specialist awarding organisation creating, assessing and awarding qualifications for Oracy and English language to 40,000 learners annually, across 12 countries.

To be successful you need to be:

An inspiring leader who can motivate teams, foster collaboration, and deliver an exceptional
customer experience at every stage of the customer journey.
Passionate about creating a deep understanding about our clients and their needs and how our products add value to their work or enable the further study and employment journeys of their learners
Someone who shares our values to champion the power of human connection, self-advocacy, communication and confidence building

Why work for ESB International?

Our amazing customer focus and service to our clients
Along with our deep commitment to our learners and
Our positive and caring organisation.

With 18 Head Office colleagues, 80 assessors and markers out in the field and over 250 centres and international clients we are a busy and constantly evolving workplace.

The main activities of this leadership role:

To play a leadership role with English Speaking Board (International) Ltd. to achieve the business strategy for the delivery of an outstanding customer experience.
Developing a team with outstanding customer service skills across ESB’s entire customer base, via our Digital, CRM, Email, Telephone, and any other channels.
Managing the effectiveness of our bespoke assessment management system in liaison with our IT partners.
Taking responsibility for ESB’s Enquiries, Complaints and Appeals policy and procedures.
In liaison with the Head of Commercial, contribute to our whole of business Customer Journey focus to ensure our clients are on boarded and retained to achieve revenue targets and maintain our purpose and customer value propositions.

The post:

Permanent, full-time (5 days a week) subject to 6 months’ probationary period
Salary: Senior Manager Grade 7 (£45,000-£ 57,000) dependent on experience and current salary
Location: Hybrid working (2-3 days per week office based) at ESB’s Office, 9 Hattersley Court, Burscough Road, Ormskirk, Lancashire, L39 2AY
Pension: We also offer an attractive pension scheme (see job description).

Applicants should write a supporting statement along with their CV to outline:

Their interest in ESB International
Their interest in the role

Please visit our website esbuk.org/index.php/jobs to download a job specification.

Pay: £45,000.00-£57,000.00 per year

Benefits:

Casual dress
Company events
Company pension
On-site parking
Sick pay
Work from home

Experience:

customer service management: 3 years (required)

Work Location: Hybrid remote in Ormskirk L39 2AY

Quick apply

Refine Your Search

senior product specialist jobs in formby

Head of Customer Experience

Senior Stability Specialist

Senior Product Assessor

Audit Assistant Manager - North West

Senior Manager Biocompatibility

Operations Manager

UK Sales Manager

UK Sales Manager

Sales Director

Senior Project Manager

Pricing Data Scientist - Household

Senior Officer, Covert Monitoring Unit

Senior Business Analyst, SEO, Perm, Liverpool/ Newport

Senior Full Stack Engineer

Environmental Monitoring Assistant

Solution Design Authority – US Programmes

Senior REVIT Technician

Quality Systems Officer (GLP)

Account Executive

Senior/Principal Training Instructor

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