Business support manager Work, Jobs in Fort William, Hld (with Salaries)

Services & Delivery Manager
Ewen's Room —Fort William
- £36,000 - £40,000 a year
- Part-time
- Hybrid work
- Management
- No degree
- Organisational skills
Quick apply
Supervisor Fort William
Trespass —Fort William
- Part-time
- Customer service
- Merchandising
- In-person
- Employee discount
Quick apply
HSE Specialist (Environmental)
Alvance British Aluminium —Fort William
- Full-time
- Data analysis skills
- No degree
- Organisational skills
- Health & wellbeing programme
- Employee assistance programme
Quick apply
3d
Income & Enterprise Manager
Ewen's Room —Fort William
- £36,000 - £40,000 a year
- Part-time
- Hybrid work
- Business development
- Budgeting
- Communication skills
Quick apply
Contracts Manager
Balfour Beatty —Fort William
- Hybrid work
- Microsoft Word
- Presentation skills
- Contracts
- Annual leave
12d
Senior Coastal Operations Officer
Maritime and Coastguard Agency —Fort William
- £41,663 a year
- Weekend availability
- Presentation skills
- Travel
- In-person
- Annual leave
- Employee assistance programme
Finance Manager 2 year FTC
West Highland Museum —Fort William
- £40,000 a year
- Full-time
- Hybrid work
- Management
- Budgeting
- Leadership
Quick apply
3d
Retail Supervisor
Screwfix —Fort William
- £14.48 an hour
- Part-time
- Customer service
- Supervising experience
- Annual leave
- Employee discount
13d
Store Colleague - Part-Time
GOOUTDOORS —Fort William
- £12.81 an hour
- Part-time
- Communication skills
- Employee discount
Quick apply
6h
Postperson with Driving
Royal Mail Group —Fort William
- £13.68 an hour
- Part-time
- Customer service
- Employee discount
Metering Representive
M Group —Fort William
- £13,104 a year
- Customer service
- Driving
- Annual leave
- Employee assistance programme
6d
Food and Beverage Manager
Isles of Glencoe Hotel —Ballachulish
- Full-time
- Customer service
- Restaurant management
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Senior Electrical Project Manager
Balfour Beatty —Fort William
- Hybrid work
- Management
- Project management
- Quality control
- Annual leave
12d
Food and Beverage Assistant
Ballachulish Hotel —Ballachulish
- Up to £12.71 an hour
- Full-time
- Bar
- Customer service
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Pharmacist
Well Pharmacy —Fort William
- Up to £34 an hour
- Management
- Employee discount
Movement Scheduler
Balfour Beatty —Invergarry
- Hybrid work
- Analysis skills
- Continuous improvement
- Organisational skills
- Annual leave
Receptionist
Kingshouse Hotel —Ballachulish
- Up to £13.75 an hour
- Full-time
- Customer service
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Supervisor - Full Time- Spean Bridge
CJ Lang & Son Limited —Spean Bridge
- Full-time
- Customer service
- Merchandising
- Team management
Project Director
Balfour Beatty —Fort William
- Hybrid work
- Continuous improvement
- Contracts
- Leadership
- Annual leave
Night Porter
Kingshouse Hotel —Ballachulish
- Up to £13.75 an hour
- Full-time
- Hotel
- Restaurant
- Employee assistance programme
- Referral programme
Quick apply
11h

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Services & Delivery Manager

Ewen's Room
Fort William

Quick apply

Job details

Part-time | Temp to perm | Fixed term contract
£36,000 - £40,000 a year

Qualifications

Driving Licence
Management
Resource allocation planning
Operations management
Charity and third-sector experience
Curriculum development
Logistics
Performance management
Quality assurance
Collaboration with schools and educational staff
Organisational skills
Employee performance appraisals
Safeguarding procedures
Professional development mentoring
Training & development
Child safeguarding
Safeguarding compliance in education
Leadership
Team motivation leadership
Internal quality assurance
Operations leadership experience
Rota coordination

Full job description

Role Purpose

The Services & Delivery Manager is a pivotal operational leadership role within Ewen’s Room. Moving into our next five-year strategic growth phase, you will assume responsibility for the day-to-day operations, scheduling, and execution of our core mental health services and educational programming. You will line-manage our Locality Education Practitioners and Community Wellbeing Practitioners, ensuring our Wellbeing Education Pathway maintains a high-quality, standardised presence across all target schools, and communities benefit from tailored, effective community wellbeing support. You will ensure that impact reporting is seamless and that our Tier 2/3 referral pathways are logistically robust, functional, and safe for vulnerable service users. You will feed back on-the-ground priorities and needs to strengthen our strategic decision making, funding applications and reporting.

Key Duties and Responsibilities

1. Operational Management & Scheduling

Service Scheduling: Manage the day-to-day scheduling and resource allocation for all educational and community-focused delivery, optimising geographic coverage across Lochaber.
Funder Alignment & Compliance: Coordinate overall service delivery to ensure all commitments, outcomes, and targets set out in funder agreements are consistently met. Collaborate closely with the funding team to draft robust impact reports for current funders and contribute technical delivery models to new funding applications.
Hands-on Delivery Support: Directly assist with project delivery as and when required to support operational capacity, cover absences, or respond to urgent delivery needs.
Relationship Continuity: Act as the strategic, high-level point of contact for school leadership clusters. Serve as the primary operational backup to ensure seamless delivery continuity if a practitioner is absent.

2. Team Leadership & Quality Assurance

Line Management: Directly lead, mentor, and support a geographically dispersed team of Locality Education Practitioners and Community Wellbeing Practitioners and volunteers, fostering a high-performance, supportive, and values-driven culture.
Training & Performance Reviews: Organise training, ongoing professional development opportunities, and regular performance reviews for all staff and volunteers within your team to encourage growth and maintain delivery standards.
Quality Assurance: Establish and execute a robust quality assurance framework. Conduct regular observation visits to schools and community settings to ensure consistent, standardised, and safe delivery of all Ewen’s Room programmes.

3. Programme Development & Clinical Governance

Curriculum & Content Evolution: Lead the collaborative development of new modules, toolkits, and educational resources alongside practitioners and therapeutic staff, keeping the core pathway cutting-edge and evidence based.
Co-Design Referral Pathways: Collaborate closely with the Therapeutic Services Manager to co-design and implement robust, safe referral pathways for individuals identified as requiring higher-tier (Tier 2/3) support.
Compliance: Oversee strict adherence to health and safety, data protection (GDPR), risk assessments, and safeguarding policies across all designated service lines.

Required Skills, Qualifications, and Experience

Essential Criteria

Proven Management Experience: Significant operational management or service delivery experience within a third-sector, education, health, or social care setting.
People Leadership: Strong track record of line-managing staff and volunteers, supporting professional development, conducting appraisals and motivating remote or multi-site teams.
Educational Context: Deep familiarity with school environments, the Curriculum for Excellence, and managing operations alongside statutory educational structures.
Project & Schedule Management: Exceptional organisational skills with proven experience handling complex logistics, rotas, and matching practitioner capacity against community demand.
Funder Literacy & Data Analysis: Competence in gathering quantitative and qualitative impact data, translating it into engaging prose for grant reporting and contributing operational insights to funding bids.
Advanced Safeguarding Frameworks: Thorough understanding of child protection and vulnerable adult legislation, with experience managing escalations and multi-agency referral paths.
Compliance: Valid UK driving license, access to a vehicle for community travel/home visits, and eligibility for PVG Scheme membership (Protected Adults & Children) via Disclosure Scotland.

Desirable Criteria

A degree or equivalent professional qualification in Social Sciences, Education Management, Voluntary Sector Leadership, or a related discipline.
Direct experience working within remote, rural, or dispersed Scottish communities (ideally Lochaber/Western Highlands).
Experience in social enterprise models or income-generation projects within a charity framework.

Please email your CV and a cover letter to [email protected], letting us know why you’d like to work with us, and what experience and skills you’d bring to the role.

Please clearly state which role you are applying for.

Applications to be received by: 13th September 2026

Shortlisted candidates will be invited to interview: 6 th and 7th October 2026

Ewen’s Room is an Equal Opportunities Employer. The charity is totally committed to equal employment opportunities, and we base all our employment decisions solely on merit, job requirements and business needs.

Pay: £36,000.00-£40,000.00 per year

Work Location: Hybrid remote in Fort William

Quick apply

Refine Your Search

business support manager jobs in fort william, hld

Services & Delivery Manager

Supervisor Fort William

HSE Specialist (Environmental)

Income & Enterprise Manager

Contracts Manager

Senior Coastal Operations Officer

Finance Manager 2 year FTC

Retail Supervisor

Store Colleague - Part-Time

Postperson with Driving

Metering Representive

Food and Beverage Manager

Senior Electrical Project Manager

Food and Beverage Assistant

Pharmacist

Movement Scheduler

Receptionist

Supervisor - Full Time- Spean Bridge

Project Director

Night Porter

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