Job Ref: CRI4857
Branch: Isles of Glencoe Hotel
Location: The Isles of Glencoe Hotel, Ballachulish
Salary/Benefits: Competitive Salary and share of tips. Live in accommodation if required and company discounts.
Contract type: Permanent
Hours: Full Time
Shift pattern: 5 days out of 7
Hours per week: 45
Posted date: 10/07/2026
Closing date: 10/08/2026
One of the family...
The clue is in the name. We’re a family business through and through – family owned, family run, with a warm family welcome for guests and team alike. Our seven hotels are unique and set in three stunning Scottish locations. Some are big, some are small and all offer good food drink, great beds and a ton of outdoor and indoor things to do and a fun place to work.
The Isles of Glencoe Hotel
The Isles of Glencoe Hotel is in a spectacular spot. A place where our guests come to explore but also kick back and soak up our service, food, drink and spectacular views. Our team also know a thing or two about the area as they’ve scaled mountains, explored lochs and found some much-loved spots to explore.
About the role
You will support your FB team to deliver exceptional customer service. Your personality and passion will encourage a strong team spirit, making sure everyone has the training and skills they need to create outstanding, unique guest experiences.
You’ll be hands-on and bring your own style to the role. You’ll put the customer at the heart of every decision, at the same time finding creative ways boost revenue.
What we need from you
Operational and Management experience - in high volume food and drink roles
Leadership – a natural leader- we want happy, confident, motivated teams
Passion – a love of Scottish produce and an eye for detail
Team focus – there are no egos here, just hard-working people who love creating memorable experiences for every guest
Ideas and openness – we’re up for doing things differently and will try (almost) everything once
Fun and easy to talk to – we’re looking for personality, not a corporate clone
Flexibility – there’s no problem you can’t fix and you'll be flexible in your approach to supporting the wider team.
What you’ll get from us
- Live-in Accommodation – On-site, affordable housing with bills included may be available. Most rooms are single occupancy with an ensuite, though this isn’t guaranteed. Availability and rates (set by HMRC) can be discussed at interview.
- Exclusive Discounts – Enjoy free leisure membership for you and a partner, 30% off retail, 50% of food and drinks, and reduced rates on hotel activities.
- Team Rate Hotel Stays – Take time to recharge with discounted stays at all of our hotels from just £30 per night - where will you explore next?
- Refer a Friend Bonus – Earn up to £250-£500 for each successful team member or manager which you recommend to us.
- Guest Mention Rewards – Earn £5 every time a guest gives you a positive shoutout in a review.
- A Friendly Supportive Team – Work in a fun, welcoming environment where team spirit and well-being are a priority.
- Grow with Us – We invest in our people. Whether you’re looking to develop new skills or take the next step in your career, we’ll support you every step of the way.
- Career Progression – With seven hotels, multiple departments, and a wide range of roles, you’ll have plenty of opportunities to grow and explore new career paths.
- Leadership Development – Get access to our Be A Leader programme and develop the skills to take your career further.
- Wellbeing Support – Get 24/7 confidential support via the Health Assured Employee Assistance Programme, covering mental health, finances, and more.
- Team Events Annual Staff Party – We love to celebrate our people! Enjoy team events throughout the year and a legendary annual staff party.
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Please note: This opportunity does not qualify for sponsorship. To be considered for this role, you must have the right to work in the UK.
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