We are looking for a Guest Service Agent to join our team.
Job description:
We have a fantastic opportunity for a Guest Service Agent to join the team.
- Provide a warm and professional welcome to guests upon arrival
- Handle check-ins, check-outs, and reservations efficiently.
- Work with team to enhance the guest stay experience
- Answer phone calls and manage guest inquiries with excellent service
- Ensure smooth daily operations at the front desk, maintaining an organised work environment
- Assist guests with requests and ensure their stay is memorable
- Support management with administrative tasks as required
- Support Front of House, as and when required
Requirements:
- Previous front-of-house experience, ideally in a hotel or customer-facing role would be beneficial.
- Fluent in English with strong communication skills, both verbal and written
- IT literate, comfortable using booking systems and office software
- Strong organisational skills and always ready to serve with a smile
- Ability to work independently and as part of a team
- Ability to work flexible hours, including weekends and holidays as required by the hotel’s schedule.
- A friendly disposition with a strong commitment to providing excellent customer service.
- Attention to detail and the ability to multitask in a fast-paced environment.
Interested and eligible candidates are encouraged to apply by submitting their resume in response to this application.
Job Types: Part-time, Temporary
Pay: £12.75 per hour
Benefits:
- Discounted or free food
- Flexitime
- On-site parking
Work Location: In person
