Branch manager Work, Jobs in Foulby, Wyk (with Salaries)

Senior Customer Resolutions Manager
Evlo —Wakefield
- Hybrid work
- Continuous improvement
- Team management
- Travel
- Employee discount
Quick apply
6d
Area Care Manager
Helping Hands —Leeds
- Up to £80,000 a year
- Team management
- Training & development
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Advisor
Yorkshire Building Society —Pontefract
- £24,500 a year
13d
Branch Manager
Howden Group Holdings —Harrogate
- Full-time
- Hybrid work
- Business development
- Team management
- Employee discount
Assistant Branch Manager
City Plumbing —Barnsley
- Full-time
- Team management
- Communication skills
- Annual leave
- Employee assistance programme
Branch Operations Manager
SDL Car Parts —Sheffield
- £35,000 a year
- Full-time
- Customer service
- No experience needed
- Team management
- Employee discount
11d
Estate Agent
The Property Experts —Wakefield
- £8,400 a month
- Remote
Quick apply
Branch Manager
mydentist —Bradford
- Full-time
- Management
- Patient care
- Contracts
- Employee assistance programme
- Employee discount
Quick apply
14d
Branch Manager (Insite Manager)
Rubix —Batley
- Full-time
- Continuous improvement
- Budgeting
Regional Manager
WeBuyAnyCar —Leeds
- Up to £37,500 a year
- Rotating shift
- Recruiting
- Training & development
- Retail management
Quick apply
Branch Manager
JDP —Bradford
- Full-time
- Customer service
- Team management
- Annual leave
Quick apply
Care Coordinator
Lotus Home Care —Wakefield
- £27,800 a year
- Weekend availability
- Management
- IT
- In-person
Quick apply
11d
Property Manager
Manning Stainton —Leeds
- £24,000 - £28,000 a year
- Full-time
- Microsoft Outlook
- Computer literacy
- Administrative experience
- Health & wellbeing programme
- Employee discount
Quick apply
4d
Centre Manager
Protyre Autocare —Sheffield
- £30,000 - £40,000 a year
- Full-time
- Customer service
- Team management
- In-person
- Health & wellbeing programme
- Employee discount
Quick apply
5d
Shop supervisor
Upton mini mart —Pontefract
- £31,500 a year
- Full-time
- Customer service
- Team management
- Cleaning
- Store discount
- Employee discount
Quick apply
Yard Supervisor
Huws Gray Group —Wakefield
- Annual leave
- Employee discount
Branch Manager
Huws Gray Group —York
- Customer service
- Continuous improvement
- Leadership
- Annual leave
- Employee discount
Lettings Negotiator
Manning Stainton —Leeds
- £23,500 - £27,000 a year
- Full-time
- Customer service
- Computer literacy
- In-person
- Health & wellbeing programme
- Referral programme
Quick apply
13d
Deputy/Branch Manager
The HOPE Centre For Inclusion —Leeds
- Master's degree
- Education
- Bachelor's degree
Vehicle Inspector and Underwriter
Big Motoring World —Leeds
- Up to £28,508 a year
- Weekend availability
- Customer service
- In-person
- Communication skills
- Free parking
- Store discount
Quick apply

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Senior Customer Resolutions Manager

Evlo -
Wakefield

Quick apply

Job details

Fixed term contract
6 days ago

Benefits

Cycle to work scheme
Company pension
Private medical insurance
Employee discount
Paid volunteer time

Qualifications

Financial Conduct Authority guidelines
Complaint handling
Quality assurance
Continuous improvement
Continuous improvement cycles oversight
Team management
Root cause analysis
Leadership
Internal quality assurance
Corporate regulatory compliance oversight

Full job description

We have a great opportunity for Senior Customer Resolutions Manager for a fixed term 12 month contract to join the compliance function covering - driving the performance of the Customer Resolutions Team and overseeing Evlo's end-to-end complaints framework ensuring complaints are handled fairly, consistently and in accordance with FCE rules and guidance. The role is responsible for complaint quality, timeliness, management information, root-cause analysis and the delivery of sustainable improvements to customer outcomes.

Evlo is an established market leader in consumer finance with over 15 years of successful history. Winners of MoneyFacts Best non-mainstream lender for the last 5 years, we offer dynamic and exciting growth opportunities for candidates - supported by a superb range of benefits! We pride ourselves in offering an inclusive, supportive workplace where employee satisfaction is key.

The Role

Lead, coach and develop the Customer Resolutions Team, setting clear objectives and managing performance, capacity and quality.
Own and continually improve complaint policies, procedures, systems and controls, ensuring they remain effective, proportionate and aligned with regulatory requirements.
Ensure complaints are recorded, investigated and resolved fairly, consistently and within regulatory and internal timescales, with complete and accurate records.
Provide oversight and direction on complex, sensitive or high-risk complaints, agreeing the business position within delegated authority and escalating material matters where appropriate.
Maintain a robust quality assurance and calibration framework, using findings to support coaching, training and continuous improvement.
Produce timely and accurate complaints management information for senior management, including trend analysis, customer outcome insights, risks and recommended actions.
Coordinate applicable external complaints reporting and ensure information supplied to regulators or 3rd parties is accurate, complete and submitted on time.
Lead root-cause analysis, identify systemic issues or emerging risks, and work with relevant teams to agree and track remedial actions through to completion.
Use complaint insights to support Consumer Duty monitoring and improve products, processes, communications and customer support.
Champion clear, empathetic and accessible complaint handling, including appropriate consideration of customers in vulnerable circumstances.
Build effective working relationships across the business and promote a consistent, customer-focused approach to complaint handling.
Support and demonstrate Evlo's Core Values in all aspects of the role.

About you

You’ll have experience working within an FCA or regulated company with extensive complaints and management experience. You will be able to evidence managing complex complaints and be able to make balanced and evidence based decisions. · Experience of complaints management information, trend analysis, root-cause analysis and action tracking will also be required. This is a leadership role and you will have experience of leading, coaching and developing a team. You will be required to travel occasionally to branches and team meetings.

Rewards

We are offering a competitive salary depending upon experience accompanied by a range of excellent benefits including:

Private Healthcare for you and your partner
Life Assurance
Excellent company pension 3% employee to 8% employer contribution
25 days holiday plus Bank Holidays (you can even buy and sell holiday days if needed!)
Cycle to Work vouchers
Retail Discounts
Techsave scheme

At Evlo, employee satisfaction is key, and we are committed to being a great place to work. Evlo has an active Employee Forum led by our Voice Ambassadors, dedicated Mental Health First Aiders plus the opportunity to make a difference in local communities/supporting good causes by utilising up to 3 days’ paid charity/volunteering days per year.

Quick apply

Refine Your Search

branch manager jobs in foulby, wyk

Senior Customer Resolutions Manager

Area Care Manager

Customer Service Advisor

Branch Manager

Assistant Branch Manager

Branch Operations Manager

Estate Agent

Branch Manager

Branch Manager (Insite Manager)

Regional Manager

Branch Manager

Care Coordinator

Property Manager

Centre Manager

Shop supervisor

Yard Supervisor

Branch Manager

Lettings Negotiator

Deputy/Branch Manager

Vehicle Inspector and Underwriter

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