Technology analyst Work, Jobs in Foulby, Wyk (with Salaries)

Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
IT Field Technical Analyst
Cadent Gas —Sheffield
- £39,687 - £44,358 a year
- Hybrid work
- Travel
- Computer networking
- IT
- Employee discount
4d
SOC Analyst (Level 1) – Graduate Opportunity_Leeds (Analyst I - Information Security)
UST —Leeds
- Computer Science
- Windows
- Analysis skills
Quick apply
Analyst II, Incident / Problem Management
FIS Global —York
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
Data Engineer Apprentice
QA Apprenticeships —York
- £18,000 - £20,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Looker Developer / BI Analyst
Tes Global —Sheffield
- £40,000 - £50,000 a year
- Full-time
- SQL
- AWS
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
Junior Application Support Analyst
System C —Leeds
- Full-time
- Customer service
- SQL
- IT
Data Analyst - Lung Cancer Screening Programme
Leeds Teaching Hospitals NHS Trust —Leeds
- £39,959 - £48,117 a year
- Part-time
- Computer Science
- Data analysis skills
- Analysis skills
3d
Application Support Analyst
JLA —Ripponden
- Up to £35,000 a year
- Full-time
- Customer service
- ERP systems
- Microsoft Office
Quick apply
SOC Analyst L1 (Analyst I - Information Security)
UST —Leeds
- English
- Analysis skills
- Scripting
Quick apply
Technology Analyst - PMO (UK Remote)
Turnitin, LLC —Leeds
- Full-time
- Remote
- DevOps
- Data analysis skills
- No degree
- Annual leave
Quick apply
Technology Analyst - Operations (UK Remote)
Turnitin, LLC —Leeds
- Full-time
- Remote
- SQL
- AWS
- No degree
- Annual leave
Quick apply
Data Engineer - 2 roles
Sheffield Hallam University —Sheffield
- £46,049 - £58,225 a year
- Full-time
- APIs
- IT
- Communication skills
3d
Clinical Informatics Analyst
Hill Brow Partnership —Barnsley
- Full-time
- Data analysis skills
- Analysis skills
- Presentation skills
- Free parking
Quick apply
21h
Data Scientist
NewAt9 Digital Ltd. —Sheffield
- £45,000 - £81,000 a year
- Full-time
- Azure
- Computer Science
- SQL
- Free parking
- Work from home
Quick apply
Data Analyst
The Progeny Group Limited —Leeds
- £43,000 a year
- Full-time
- Remote
- Microsoft Excel
- SQL
- APIs
- Employee assistance programme
- Referral programme
Quick apply
Transport Development Analyst
Evri —Leeds
- £33,600 - £39,000 a year
- Full-time
- Hybrid work
- SQL
- Travel
- Communication skills
7d
Data Analyst
All Response Media —Leeds
- Monday to Friday
- Microsoft Excel
- Data analysis skills
- SQL
- Employee discount
- Sick pay
Quick apply
Pricing Analyst - 12 month FTC
ENGIE —Leeds
- £30,000 - £40,000 a year
- Hybrid work
- Microsoft Excel
- SQL
- Python
Business Analyst
DWF —Leeds
- Full-time
- Microsoft Office
- Project management
- Travel

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Service Desk Analyst - Tier I

ITA Group Inc
Wakefield

Quick apply

Job details

Full-time
£27,000 - £30,000 a year

Qualifications

Desktop support
Computer Science
Customer service
Windows
Analysis skills
Remote access software
IT support
Communication skills
Time management
Information Technology

Full job description

POSITION PURPOSE:

The Service Desk Analyst - Tier I provides first-level technical support to end-users, with the goal of delivering high levels of customer service and efficiency. This position is responsible for receiving, triaging, and resolving IT-related issues and requests from employees across the organization.

ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS:

Serve as the first point of contact for all IT-related issues and requests from end-users.
Receive, log, and prioritize incoming service desk tickets through various channels (phone, email, chat, self-service portal).
Provide first-level diagnosis and resolution for a wide range of software, hardware, and network issues.
Escalate complex issues to appropriate Tier 2 or Tier 3 support teams when necessary.
Maintain accurate and detailed documentation of all service desk interactions and resolutions.
Assist users with basic software and hardware installations, configurations, and troubleshooting.
Provide guidance and support for company-approved applications and systems.
Contribute to the development and maintenance of the service desk knowledge base.
Identify and report recurring issues or trends to the Service Desk Team Lead.
Participate in ongoing training to stay current with new technologies and support processes.
Assist in the onboarding process for new employees by setting up accounts and providing basic IT orientation.
Maintain a high level of customer service, ensuring user satisfaction with each interaction.
Adhere to IT security policies and procedures in all support activities.
Participate in after-hours support rotation as needed.

POSITION REQUIREMENTS

Associate degree in Information Technology, Computer Science, or related field preferred. Equivalent experience may be considered.
1-2 years of experience in IT support or customer service role preferred.
Strong knowledge of Windows operating systems and Microsoft 365 suite.
Basic understanding of network concepts and troubleshooting.
Familiarity with remote desktop support tools and ticketing systems.
Excellent communication skills, both verbal and written.
Strong problem-solving and analytical skills.
Ability to explain technical concepts to non-technical users.
Customer-oriented mindset with a focus on user satisfaction.
Ability to work effectively in a team environment.
Excellent time management and prioritization skills.
Willingness to learn and adapt to new technologies and processes.
To be willing to perform some tasks outside of this job description as required by the business.

C2 Events, part of ITA Group, is a UK-based event production agency that creates and delivers compelling live, virtual, and hybrid experiences for global brands. Known for its creative approach and executional excellence, C2 brings complex events to life from strategy through delivery.

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Refine Your Search

technology analyst jobs in foulby, wyk

Service Desk Analyst - Tier I

IT Field Technical Analyst

SOC Analyst (Level 1) – Graduate Opportunity_Leeds (Analyst I - Information Security)

Analyst II, Incident / Problem Management

Data Engineer Apprentice

Looker Developer / BI Analyst

Junior Application Support Analyst

Data Analyst - Lung Cancer Screening Programme

Application Support Analyst

SOC Analyst L1 (Analyst I - Information Security)

Technology Analyst - PMO (UK Remote)

Technology Analyst - Operations (UK Remote)

Data Engineer - 2 roles

Clinical Informatics Analyst

Data Scientist

Data Analyst

Transport Development Analyst

Data Analyst

Pricing Analyst - 12 month FTC

Business Analyst

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