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Operations Manager
Elite Calibrations Ltd —Shrewsbury
- £30,000 - £35,000 a year
- Full-time
- CRM software
- Microsoft Office
- Organisational skills
- Free parking
Quick apply
2d
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HCR —Shrewsbury
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Gym membership
1d

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Operations Manager

Elite Calibrations Ltd
Shrewsbury

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year
2 days ago

Benefits

Free parking
Company pension
On-site parking

Qualifications

CRM software
Logistics
Microsoft Office
Customer relationship management
Automotive service
Organisational skills
Business requirements
Communication skills
Mechanical knowledge

Full job description

Operations Manager

Location: Shrewsbury
Salary: £30,000 - £35,000 per year
Job Type: Full-Time, Permanent
Working Hours: Monday to Friday

About Elite Calibrations

Elite Calibrations is one of the UK's fastest-growing ADAS calibration specialists, providing mobile calibration and diagnostic services to dealerships, bodyshops, glass companies and repair centres across the Midlands, North West and Yorkshire.

With a growing fleet of technicians and an expanding customer base, we are looking for an Operations Manager to help oversee the day-to-day running of the business and support our continued growth.

This is a key role within the company, working directly with the Directors to ensure our operations run efficiently while maintaining the high standards of service our customers expect.

The Role

The Operations Manager will be responsible for coordinating our mobile technician network, managing customer relationships, overseeing incoming administration and ensuring jobs are planned and completed efficiently.

This role would suit somebody with strong organisational skills who enjoys working in a fast-paced environment and can confidently manage multiple priorities.

Automotive, mechanical or engineering knowledge would be highly advantageous but is not essential.

Responsibilities

Managing and coordinating technician diaries and schedules
Planning daily workloads and maximising operational efficiency
Maintaining relationships with key customer accounts
Handling incoming customer enquiries and service requests
Monitoring job progress and ensuring work is completed on time
Managing operational administration and paperwork
Supporting invoicing and customer account processes
Working closely with technicians to resolve scheduling and operational issues
Assisting with recruitment, onboarding and staff support
Producing operational reports and performance updates
Identifying opportunities to improve systems and processes
Supporting the Directors with the day-to-day management of the business

Requirements

Previous experience in an Operations Manager, Service Manager, Office Manager or similar role
Excellent organisational and planning skills
Strong customer relationship management experience
Ability to work effectively in a fast-paced environment
Excellent communication and problem-solving skills
Confident using Microsoft Office and business software
Ability to manage multiple priorities simultaneously
Professional and proactive approach

Desirable

Automotive, mechanical or engineering knowledge
Experience managing field-based engineers or technicians
Experience within automotive aftersales, service, logistics or engineering sectors
Experience using scheduling or CRM systems

What We Offer

£30,000 - £35,000 salary depending on experience
Monday to Friday working
Company pension
Free on-site parking
Career progression opportunities
A key role within a growing and ambitious business
Opportunity to help shape the future growth of Elite Calibrations

If you are an organised and driven individual looking to play a key role within a rapidly expanding automotive business, we would love to hear from you..

Pay: £30,000.00-£35,000.00 per year

Benefits:

Company pension
On-site parking

Application question(s):

Do you have any mechanical knowledge?
Do you have any experience with a field based team?
Are you based near Shrewsbury?

Work Location: In person

Quick apply

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Sales Associates

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