Dispenser *6-month fixed term*
Very competitive salary
Up to 37 hours per week worked over Monday - Friday
We pride ourselves on providing an excellent standard of care to our patients. Our dispensing team are vital in helping us achieve this and we are looking for a qualified and experienced individual who is approachable, a strong team player, enthusiastic and committed to providing a high quality service to our patients. The ideal candidate will be well organised, proactive and work well under pressure whilst being used to working in a fast paced and busy environment.
We are a very well established GP practice working over 3 sites including our main site in Llanfyllin, our new purpose built site in Four Crosses and our branch surgery in Llanrhaeadr and we have an excellent management and clinical team in place. Our excellent team will support you within the workplace and ensure you are welcomed into the practice.
The successful candidate will work alongside our dispensers, clinical and administrative staff to provide accessible, prompt and professional healthcare for patients attending our practice.
You will need to have a full clean driving licence with access to a car as our dispensary team work across our 3 dispensary locations.
We offer a good working environment, Monday to Friday working and an excellent package which includes access to NHS pensions and our employee benefits scheme.
Llanfyllin Group Practice
Dispenser job description & person specification
Job Title Dispenser
Line Manager Dispensary Manager
Accountable to Managing Partner
Hours per week Up to 37 hours worked over a Monday - Friday
Job Summary
To be responsible for the processing of prescriptions in accordance with practice policy and extant legislation. In addition, the post-holder will be required to ensure a high-level of patient service is delivered at all times in order to offer an effective and efficient medication service
Mission Statement
Llanfyllin Group Practice aims to be a leading local provider of clinical care and a wide range of health care services to the community and practice area, meeting national standards on best clinical practice.
Generic Responsibilities
All staff at Llanfyllin Group Practice have a duty to conform to the following:
Equality, Diversity & Inclusion
A good attitude and positive action towards ED&I creates and environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.
Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect.
Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that you treat our patients and their colleagues with dignity and respect.
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Safety, Health, Environment and Fire (SHEF)
This practice is committed to supporting and promoting opportunities to for staff to maintain their health, well-being and safety. You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990,
Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.
Confidentiality
This practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times. It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.
Quality & Continuous Improvement (CI)
To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice.
This practice continually strives to improve work processes which deliver health care with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.
Induction Training
On arrival at the practice all personnel are to complete a practice induction programme; this is managed by the Operations Lead.
Learning and Development
The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competences to perform their role. All staff will be required to partake and complete mandatory training as directed by the training coordinator, as well as participating in the practice training programme.
Staff will also be permitted (subject to approval) to undertake external training courses which will enhance their knowledge and skills, progress their career and ultimately, enable them to improve processes and service delivery.
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Collaborative Working
All staff are to recognise the significance of collaborative working. Teamwork is essential in multidisciplinary environments. Effective communication is essential and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.
Service Delivery
Staff at Llanfyllin Group Practice must adhere to the information contained with practice policies and regional directives, ensuring protocols are adhered to at all times. Staff will be given detailed information during the induction process regarding policy and procedure.
Security
The security of the practice is the responsibility of all personnel. Staff must ensure they remain vigilant at all times and report any suspicious activity immediately to their line manager. Under no circumstances are staff to share the codes for the door locks to anyone and are to ensure that restricted areas remain effectively secured.
Professional Conduct
At Llanfyllin Group Practice, staff are required to dress appropriately for their role.
Administrative staff will be provided with a uniform whilst clinical staff must dress in accordance with their role.
Leave
All personnel are entitled to take leave. Line managers are to ensure all of their staff are afforded the opportunity to take the minimum statutory annual leave days each year, and should be encouraged to take all of their leave entitlement.
Primary Responsibilities
The following are the core responsibilities of the Dispenser. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
a. To be responsible for dispending and checking all medicines dispensed, safely and accurately and in line with dispensary procedures.
b. Maintaining stock levels within the dispensary.
c. Receiving and storing supplies in accordance with current policy.
d. Ensuring controlled drugs are dispensed with in accordance with practice policy
e. Safe disposal of returned and / or out of date medicines
f. Ensuring all repeat prescriptions are processed in a timely manner and in accordance with SOP. g. Process prescription requests via email, phone, fax, face-to-face and online h. Maintaining a clean and safe working environment at all times
i. Maintain accurate records at all times, read coding entries appropriately
Secondary Responsibilities
In addition to the primary responsibilities, the dispenser may be requested to:
a. Partake in audit as directed by the audit lead
b. Provide guidance for trainee dispensary staff and students as necessary
c. Remain current with the latest guidance ensuring the dispensary conforms to
NICE, DSQS etc. guidance
The person specification for this role is detailed overleaf:
Person Specification – Dispenser
Qualifications Essential
Qualified Dispenser (NVQ Level 2)
GCSE (or equivalent) English & Maths at Grade C or above
Experience - Essential
Experience of working in a dispensary
Experience - Desirable
Experience of working in primary care
Broad knowledge of General Practice
Experience working with the general public/patients
Skills
Excellent communication skills (written and oral)
Strong IT skills
Clear, polite telephone manner
Competent in the use of Office and Outlook
EMIS user skills
Ability to promote best practice regarding all pharmaceutical matters
Effective time management (Planning & Organising)
Capable of managing payments (invoices, cash etc.)
Ability to work as a team member and autonomously
Good interpersonal skills
Problem solving & analytical skills
Ability to follow policy and procedure
Ability to effectively manage stock, including ordering, rotation, disposal etc.
Personal Qualities
Polite and confident
Flexible and cooperative
Motivated
Forward thinker
High levels of integrity and loyalty
Sensitive and empathetic in distressing situations
Ability to work under pressure
Other requirements - Essential
Flexibility to work outside of core office hours
Disclosure Barring Service (DBS) check
A clean driving license with access to a car
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
Work Location: In person
