User experience Work, Jobs in Fowlmere, Cam (with Salaries)

IT Service Desk Analyst
Hexcel Corporation —Duxford
- Full-time
- Customer service
- Windows
- Analysis skills
13d
Community Library Assistant, Cherry Hinton
Cambridgeshire County Council —Cambridge
- £25,948 - £25,989 a year
- Customer service
- Travel
- IT
- Annual leave
- Employee discount
4d
ICT User Support Engineer
Bedfordshire Fire and Rescue Service —Cambourne
- £35,412 - £38,220 a year
- Full-time
- Hybrid work
- Customer service
- Military
- Microsoft Office
- Free parking
- Flexitime
10d
IT Desktop Support
Axiom Technologies —Histon
- Part-time
- Computer Science
- Windows
- Microsoft Office
- Flexible schedule
Software Tester
MyNewTerm —Flitwick
- £30,000 - £38,000 a year
- Hybrid work
- Java
- JavaScript
- Software development
- Annual leave
13d
User Researcher & Research Ops Coordinator
Aveva —Cambridge
- Full-time
- Hybrid work
- Travel
- In-person
- Communication skills
- Annual leave
Atlassian Jira & Confluence Administrator / Technical Lead
in-tech group Ltd —Stevenage
- Full-time
- Analysis skills
- APIs
- In-person
Quick apply
10d
IT Support Technician
ITHelpDirect Ltd —Harlow
- £26,436 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Travel
- IT
- Work from home
Quick apply
5d
IT Support Officer
Evestia Clinical —Letchworth
- Hybrid work
- Customer service
- SharePoint
- IT
- Employee assistance programme
- Life insurance
Quick apply
3d
District Library Assistant
Cambridgeshire County Council —Ely
- £26,403 - £28,142 a year
- Weekend availability
- Customer service
- IT
- Leadership
- Annual leave
- Employee discount
14d
Sales & Marketing Executive
Malary Ltd —Cambridge
- £30,000 - £35,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Referral programme
Quick apply
Data Operations Officer
Alzheimer's Research UK —Cambridge
- £32,000 a year
- CRM software
- Microsoft Excel
- Salesforce
- Sick pay
6h
Gate Porter
Emmanuel College —Cambridge
- From £33,110 a year
- 12 hour shift
- Customer service
- Communication skills
4d
IT Technician (Shop-based)
ITS Digital Ltd —Hertford
- £30,000 - £35,000 a year
- Full-time
- Software troubleshooting
- Windows
- Driving
- Free parking
- Bereavement leave
Quick apply
14d
Senior Technical Author
Lasernet Group —Cambridge
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Azure
1st Line Service Desk Analyst
Intercity Technology —Shefford
- Windows
- IT
- Employee assistance programme
Data Operations Executive
Alzheimer's Research UK —Cambridge
- £25,000 a year
- CRM software
- Customer service
- Salesforce
- Sick pay
6h
System Administrator
Anglian Water Services Ltd —Huntingdon
- £38,692 a year
- Full-time
- Laboratory experience
- Analysis skills
- IT
- Annual leave
3d
JAVA DEVELOPER – APPLICATION SUPPORT CONSULTANT (M/W)
Percall Group —Stevenage
- From £28,000 a year
- Full-time
- Oracle
- Computer Science
- Java
Quick apply
10d
Research Associate
Abselion —Cambridge
- £35,000 - £39,000 a year
- Laboratory experience
- Microsoft Office
- Master's degree

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IT Service Desk Analyst

Hexcel Corporation -
Duxford

Apply Now

Job details

Full-time
13 days ago

Qualifications

ITIL Certification
Customer service
Windows
Analysis skills
CompTIA Network+
IT support
IT
Communication skills
Active Directory
CompTIA A+

Full job description

With our strong investment in research and development and our culture of continuous improvement, Hexcel is the industry leader in the manufacturing of advance composite materials, including carbon fiber, woven reinforcements, resins, prepregs, honeycombs and additive manufactured parts. We invite you to join the Hexcel team at various manufacturing sites, sales offices and R&D centers around the globe. Become a part of the “strength within.”

Are you a tech-savvy problem solver who thrives on delivering exceptional customer support? Do you enjoy being the go-to person who keeps people connected, productive and empowered? Hexcel is looking for a motivated and customer-focused IT Service Desk Analyst to join our high-performing IT Service team in Duxford, UK. This is an exciting opportunity to work in a fast-paced manufacturing environment where no two days are the same. You'll play a vital role in supporting business-critical technology, resolving technical challenges and ensuring our users receive a first-class IT experience.

Key Responsibilities

Deliver first-line and second-line IT support services, ensuring incidents and service requests are resolved efficiently and within agreed Service Level Agreements (SLAs).

Serve as a primary point of contact for end users, providing exceptional customer service while diagnosing, troubleshooting and resolving hardware, software, network, connectivity, printing and access-related issues.

Monitor, prioritise and manage tickets within the Service Management platform, ensuring timely updates, clear communication and appropriate escalation to specialist support teams when required.

Perform installation, configuration, deployment and lifecycle support of desktop and laptop computers, peripherals, mobile devices and standard business applications in accordance with company standards.

Administer user accounts, security groups, email accounts and system access in accordance with corporate security policies, established IT procedures and access management controls.

Execute routine operational and maintenance activities, including scheduled system checks, backup verification, software updates and other infrastructure support tasks.

Collaborate with global IT teams to identify root causes, contribute to problem resolution efforts and enhance overall IT service delivery.

Maintain accurate technical documentation, knowledge base articles and support records to promote consistency, compliance and knowledge sharing across the organisation.

Support employee onboarding, offboarding and workplace technology initiatives, ensuring users have the equipment, systems access and technical support required to perform their roles effectively.

Contribute to the continuous improvement of Service Desk operations by identifying recurring issues, recommending process enhancements and helping drive operational excellence and customer service standards.

What We're Looking For

Combination of education and professional experience in Information Technology or a related field, supported by a Degree, Diploma or recognized industry certification.

Proven experience providing IT support within a fast-paced Service Desk, Help Desk or End User Computing environment, ideally within an SME, manufacturing, engineering or global enterprise setting.

Strong technical knowledge of Microsoft Windows operating systems, Microsoft 365 applications, desktop hardware and common enterprise technologies, including experience supporting hybrid workplaces, mobile devices and remote users.

Demonstrated ability to troubleshoot and resolve hardware, software, connectivity, printing and account-access issues using a structured, analytical and methodical approach.

Experience working with IT Service Management (ITSM) tools and ticketing systems, including incident, request, escalation and service delivery processes.

Good understanding of Active Directory, user account administration, permissions management and email administration within a corporate environment.

Excellent customer service, verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users and support colleagues across different time zones.

Strong analytical and problem-solving skills, with a proactive approach to identifying root causes and implementing effective solutions.

Proven ability to prioritise competing demands, manage multiple support requests, work independently and maintain attention to detail in a fast-paced environment.

A collaborative team player with a positive, professional and service-oriented attitude; industry certifications such as CompTIA A+, Network+, ITIL Foundation, Microsoft certifications or equivalent would be advantageous.

We are committed to providing a professional, engaging, and transparent recruitment experience that allows candidates to fully demonstrate their technical expertise, knowledge capability, and experience:

Stage 1: Recruiter Pre-Screen Interview (Microsoft Teams)
Stage 2: 1 st Stage Interview ( In Person )
Final Stage: Technical Interview & Q&A ( Microsoft Teams )

Candidates must be eligible to work in the country where the position is based. Hexcel (NYSE: HXL) is a global leader in advanced composites technology, a leading producer of carbon fiber, and the world leader in honeycomb manufacturing for the commercial aerospace industry.

Apply Now

Refine Your Search

user experience jobs in fowlmere, cam

IT Service Desk Analyst

Community Library Assistant, Cherry Hinton

ICT User Support Engineer

IT Desktop Support

Software Tester

User Researcher & Research Ops Coordinator

Atlassian Jira & Confluence Administrator / Technical Lead

IT Support Technician

IT Support Officer

District Library Assistant

Sales & Marketing Executive

Data Operations Officer

Gate Porter

IT Technician (Shop-based)

Senior Technical Author

1st Line Service Desk Analyst

Data Operations Executive

System Administrator

JAVA DEVELOPER – APPLICATION SUPPORT CONSULTANT (M/W)

Research Associate

I want to receive the latest job alerts for user experience in fowlmere, cam

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