Customer solutions specialist Work, Jobs in Frampton On Severn, Gls (with Salaries)

Senior Customer Solutions Specialist
Devon Bay Solutions —Thornbury
- £30,000 a year
- Weekend availability
- Computer literacy
- Continuous improvement
- Mentoring
- Free parking
- Life insurance
Quick apply
Customer Development Specialist
Parts Town UK and REPA —Cirencester
- £30,000 - £35,000 a year
- Full-time
- Business development
- In-person
- Communication skills
Quick apply
3d
Customer Solutions Specialist
Devon Bay Solutions —Bristol
- £28,000 a year
- Weekend availability
- Hybrid work
- Microsoft Word
- Computer literacy
- Driving
- Free parking
- Work from home
Quick apply
5d
Accounts Payable Specialist
Kennedys Law —Berkeley
- £58,000 - £65,000 a year
- Full-time
- Hybrid work
14d
Customer Communications Specialist
Ayvens —Bristol
- Full-time
- Microsoft Word
- Organisational skills
- Financial services
- Free parking
- Annual leave
13h
Customer Retention & Upsell Specialist
KERRIDGE COMMERCIAL SYSTEMS CORP —Bristol
- Full-time
- CRM software
- Organisational skills
- In-person
Quick apply
Sales & Projects Manager
Timberpride Ltd —Tetbury
- £35,000 - £50,000 a year
- Full-time
- CRM software
- Sales
- Customer service
Quick apply
10d
Junior Software Developer - Device
One Big Circle —Bristol
- £26,500 - £30,000 a year
- Full-time
- In-person
Quick apply
13d
Business Development Manager (IT)
Commercial —Cheltenham
- £40,000 - £120,000 a year
- Full-time
- Hybrid work
- Azure
- Business development
- Communication skills
- Work from home
- Employee assistance programme
Quick apply
Account Handler- Aesthetics
Jensten Group —Gloucester
- Hybrid work
- Communication skills
- Annual leave
- Employee discount
Quick apply
7d
IT Business Solutions Manager - EMEA & Wellness
Kohler —Quedgeley
- IT
IT Business Solutions Manager - Global Product Innovation
Kohler —Quedgeley
- IT
Protection specialist
The Mortgage Brain —Gloucester
- Customer service
- Computer literacy
- Computer skills
Trainee Estate Agent Apprentice
Cotswold Estate Agents —Cheltenham
- £16,000 a year
- Full-time
- Customer service
- Writing skills
- English
Quick apply
5d
Road Logistics Customer Service Specialist
Kuehne+Nagel —Bristol
- Organisational skills
- Communication skills
- Employee assistance programme
Senior Coatings Specialist
Spirax Sarco —Cheltenham
- Engineering
- Continuous improvement
- Quality control
- Free parking
- Annual leave
4d
Commercial Contract Specialist
Oxford Instruments plc —Bristol
- Bachelor's degree
- Mentoring
- Contracts
- Annual leave
Supply Chain Senior Specialist
Northrop Grumman —Cheltenham
- £47,400 - £58,000 a year
- Hybrid work
- No degree
- Travel
- Contracts
Planning Content Editor
Haymarket Media Group —Gloucester
- £28,000 - £32,000 a year
- Hybrid work
- Writing skills
- Analysis skills
- Organisational skills
- Flexible schedule
Sales Surveyor / Estimator
elix sourcing solutions —Bristol
- £34,000 - £39,000 a year
4d

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customer solutions specialist jobs near frampton on severn, gls

Senior Customer Solutions Specialist

Devon Bay Solutions
Thornbury

Quick apply

Job details

Permanent | Full-time
£30,000 a year

Benefits

Free parking
Casual dress
Company pension
Private medical insurance
Life insurance
Sick pay
On-site parking

Qualifications

Financial Conduct Authority guidelines
Computer literacy
Mentoring junior staff
Complaint handling
Technical support
Insurance claims handling experience
Continuous improvement
Mentoring
Organisational skills
Computer skills
Professional development mentoring
Customer interaction
Insurance claims experience
Communication skills

Full job description

Devon Bay Solutions is a trusted provider of property repair and home emergency services across the UK. We also manage a wide range of insurance claims, including First Notification of Loss (FNOL), Legal Expenses, Mediation and Vehicle Assistance.

As our business continues to grow, we're looking for an experienced Senior Customer Solutions Specialist to join our team. This is an excellent opportunity for an experienced claims or customer service professional who enjoys mentoring others, sharing technical knowledge and leading by example while continuing to deliver an exceptional customer experience.

The Role

As a Senior Customer Solutions Specialist, you'll play a key role in supporting both our customers and our team. Alongside managing your own caseload, you'll provide day-to-day technical guidance, support colleagues with complex queries, help prioritise workloads and contribute to maintaining the high standards of service our customers expect.

Working closely with the Head of Quality & Productivity, you'll help drive performance, quality and continuous improvement across the department.

Key Responsibilities

Handle complex customer claims from First Notification of Loss (FNOL) through to resolution.
Support colleagues with technical guidance and assistance on complex cases.
Act as an escalation point for customer queries and complaints.
Verify policy cover and ensure claims are validated accurately.
Coordinate emergency repairs with our approved contractor network.
Monitor claim progress and ensure service level agreements are consistently achieved.
Assist with prioritising and distributing workloads across the team.
Help coach and develop team members through ongoing support and knowledge sharing.
Maintain accurate claim records and documentation.
Ensure compliance with FCA regulations, data protection legislation and company procedures.
Promote a positive, collaborative and customer-focused team environment.

About You

We're looking for someone who combines excellent customer service skills with strong technical knowledge and a genuine passion for supporting others.

You'll have:

Previous experience within insurance claims, assistance services or a regulated customer service environment.
Strong understanding of claims handling and customer service best practice.
Experience managing complex customer enquiries.
Excellent communication and interpersonal skills.
The confidence to coach, mentor and support colleagues.
Strong organisational skills with the ability to prioritise workloads effectively.
Excellent attention to detail and problem-solving abilities.
The ability to remain calm and make sound decisions in a fast-paced environment.
Confidence using multiple computer systems simultaneously.

Previous experience in a senior, team leader or mentoring capacity would be advantageous but is not essential. We're looking for someone with the right attitude, technical knowledge and a passion for helping others succeed.

Working Hours

Shift rotation between 8:00am and 8:00pm, five days per week, including some weekends (with a weekday off when working weekends.

How to Apply

If you're interested in joining our team, we'd love to hear from you. Please send your CV to [email protected] or hit Apply Today to submit your application.

We look forward to hearing from you!

Pay: £30,000.00 per year

Benefits:

Casual dress
Company pension
Free parking
Life insurance
On-site parking
Private medical insurance
Sick pay

Application question(s):

Do you have access to your own car due to the location?

Work Location: In person

Quick apply

Refine Your Search

customer solutions specialist jobs in frampton on severn, gls

Senior Customer Solutions Specialist

Customer Development Specialist

Customer Solutions Specialist

Accounts Payable Specialist

Customer Communications Specialist

Customer Retention & Upsell Specialist

Sales & Projects Manager

Junior Software Developer - Device

Business Development Manager (IT)

Account Handler- Aesthetics

IT Business Solutions Manager - EMEA & Wellness

IT Business Solutions Manager - Global Product Innovation

Protection specialist

Trainee Estate Agent Apprentice

Road Logistics Customer Service Specialist

Senior Coatings Specialist

Commercial Contract Specialist

Supply Chain Senior Specialist

Planning Content Editor

Sales Surveyor / Estimator

I want to receive the latest job alerts for customer solutions specialist in frampton on severn, gls

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