Customer experience advisor Work, Jobs in Frating, Ess (with Salaries)

Customer Service Advisor
NFU Mutual Agency —Colchester
- £25,000 - £27,000 a year
- Full-time
- Sales
- IT
- Communication skills
- Free parking
12d
Sales Advisor
Saltrock Clacton —Clacton-on-Sea
- Part-time
- IT
- Employee discount
Quick apply
Admissions Advisor
University of Suffolk —Ipswich
- £25,804 - £28,031 a year
- Full-time
- Customer service
- University
- Agile
- Annual leave
- Employee assistance programme
Customer Service Advisor
Gallagher Bassett —Ipswich
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Employee stock purchase plan
- Life insurance
5d
Customer Service Advisor - Remote
WNS Global Services —Ipswich
- Part-time
- Remote
Quick apply
Sales - Sales Advisor - UK
New Look —Colchester
- Part-time
- Microsoft Word
5d
Customer Support Service Centre Advisor - FTC
HTG Trading Ltd —Great Blakenham
- £26,436.80 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Sick pay
Quick apply
7d
Customer Service Advisor
Kier Group —Braintree
- Full-time
- Communication skills
- Flexible schedule
Customer Service Advisor - SZC
First Bus —Ipswich
- £27,000 a year
- Customer service
- Microsoft Office
- Driving
- Employee assistance programme
Dispenser
Boots —Colchester
- £13.92 an hour
- Weekend availability
- IT
- Employee assistance programme
- Employee discount
Customer Sales Advisor
Halfords —Ipswich
- £10.85 - £12.71 an hour
- Part-time
- Sales
- Customer service
- Retail sales
- Store discount
- Health & wellbeing programme
13d
Resourcing Advisor
OCS Group —Ipswich
- Organisational skills
- Communication skills
Quick apply
Retail Customer Advisor
Retail Therapy & Trends Lavenham —Lavenham
- From £15.50 an hour
- Part-time
- Merchandising
- English
- In-person
- Store discount
- Employee discount
Quick apply
9h
Sales/Customer Service Advisor
Gecko Trading Ltd —Witham
- £26,500 - £30,000 a year
- Full-time
- CRM software
- Sales
- Customer service
- Employee discount
- Sick pay
Quick apply
6d
Client Call Handler
Holmes and Hills LLP —Colchester
- Microsoft Office
- IT
- Employee assistance programme
- Life insurance
Temporary Full Time Sales Advisor (Maternity cover)
F.Hinds —Clacton-on-Sea
- £8.69 - £12.80 an hour
- Temporary
- Sales
- Communication skills
Tesco Travel Money Advisor
Travelex —Braintree
- £13.50 an hour
- Overtime
- Customer service
- Employee discount
Service Advisor
Endeavour Automotive Group —Colchester
- £30,000 - £36,000 a year
- Customer service
- Communication skills
Retail Sales Advisor - Chelmsford
Oak Furnitureland —Chelmsford
- £41,000 - £44,000 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
Service Advisor
Wolsey Van Centre - Ipswich —Ipswich
- £29,500 - £31,000 a year
- Overtime
- Microsoft Word
- Customer service
- In-person
- Free parking
- Store discount
Quick apply

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Customer Service Advisor

NFU Mutual Agency -
Colchester

Apply Now

Job details

Full-time
£25,000 - £27,000 a year
12 days ago

Benefits

Free parking
Company pension

Qualifications

Sales
GCSE
IT
Communication skills

Full job description

The role

Customer Service Adviser

£25,000-£27,000 + bonus (dependant on experience)
Full Time position
Location: Colchester & North Essex Agency
Monday to Friday 9.00 am to 5.00 pm (37.5 Hours)

Introduction to NFU Mutual

NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.

About the Agency

As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.

An exciting opportunity has now arisen within the Colchester & North Essex Agency.

About the role:

As a Customer Service Adviser within our growing team, you will play a key role in the success of an expanding local business, ensuring the office runs like clockwork and our customers are always happy. Providing exceptional customer service, you will handle enquiries, provide insurance quotations selling the benefits of NFU Mutual policies and undertake insurance transactions and general sales tasks with a ‘can-do’ proactive enthusiasm. You will also maximise inbound and outbound sales opportunities, cross selling general insurance and Financial Services products to existing clients and assisting with renewal retention by using your excellent telephone manner to make the most of every call.
Preferably you will currently work in or have experience of motor and home insurance but this is not essential.

Initially you will provide sales and service for personal lines customers converting quotes into new and additional business. As you gain more experience we will train you in our Commercial Package licenses so you can assist smaller business customers.
Review customer policies and help retain business
Process all customer instructions for policy amendments
Record and manage customer leads using our CRM system, Microsoft Dynamics
Identify and initiate cross-selling opportunities
Initiate proactive sales activity to create new business opportunities for the Agency
Acquire and maintain knowledge of NFU Mutual General Insurance products, as applicable to product licences
Spot opportunities to introduce customers to our Financial Adviser
Perform other duties as assigned by the Management Team

About you

Experience in motor/home insurance essential and packages preferred.
People who can demonstrate the drive and can-do attitude required, to provide a fantastic customer experience to our existing customers.
Be a confident & effective communicator, both written and verbal.
A proficient IT user with good interpersonal skills and communication skills is essential.
Enjoy problem solving and work as part of small team with a positive can-do attitude.
Be prompt, reliable and trustworthy.
Be organised and able to work to deadlines as required.
Have the ability to manage your own workload and prioritise accordingly.
A minimum of 5 GCSE’s (or equivalent including Maths and English).
The ability to learn new systems, products, processes and skills.

Benefits

Full Training & Development will be provided which includes technical knowledge and sales soft skills.
Support with CII qualifications.
A supportive and friendly working environment .
25 days holiday plus bank holidays
Free parking at our office in Great Tey
Company Pension Scheme

Please apply in writing with CV and covering letter to: Lorraine Mead at [email protected]. (Your data will be stored for up to 1 year)
No Agencies please.

Closing date for all applications: 24th July 2026.

Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.

Apply Now

Refine Your Search

customer experience advisor jobs in frating, ess

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