Customer support co ordinator part time Work, Jobs in Frenchay, Gls (with Salaries)

Service Support Co-ordinator
Equans —Bristol
- Microsoft Office
- Administrative experience
- Organisational skills
3d
Customer Service Advisor
Healix —Bristol
- £26,000 - £28,000 a year
- Full-time
- English
- Analysis skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
3d
Resource Co-ordinator
Babcock International —Bristol
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Recruiting
- Annual leave
- Employee assistance programme
4d
Customer Start Up Co-ordinator
Elis —Chepstow
- Call to connect
- Contracts
- Communication skills
- Employee assistance programme
- Employee discount
Sales Co-ordinator (with Project Management and Interior Design Exposure)
Bridge Contract Solutions —Chippenham
- £26,500 - £36,000 a year
- Full-time
- Microsoft Excel
- Sales
- English
- Sick pay
Quick apply
Patient Co-ordinator
Mendip Vale Medical Group —Bristol
- From £12.90 an hour
- Part-time
- In-person
- Free parking
- Store discount
Quick apply
8d
Transient Co-ordinator (Front Desk) Full Time
Delta Hotels by Marriott St Pierre Country Club —Chepstow
- Weekend availability
- Hotel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Customer Experience Assistant
Brokerswood Holiday Park —Westbury
- £21,798.40 a year
- Part-time
- Organisational skills
- Front desk
- Communication skills
- Sick pay
Quick apply
Museum Volunteer Co-ordinator (part time)
Stroud District Council —Stroud
- £28,598 a year
- Part-time
- Hybrid work
- Management
- Customer service
- Computer literacy
Head of Customer Experience
Healix —Bristol
- Full-time
- Continuous improvement
- Training & development
- Leadership
- Annual leave
- Employee discount
Quick apply
10d
MRO Returns & Logistics Coordinator
Safran —Cwmbran
- Full-time
- Computer literacy
- ERP systems
- Continuous improvement
9d
Lettings Co-ordinator
David Plaister Limited —Weston-super-Mare
- £26,500 a year
- Full-time
- CRM software
- Customer service
- Business development
- Sick pay
Quick apply
3d
Apprentice Technical Co-Ordinator
Framatome —Avonmouth
- Full-time
- English
- Computer skills
- Welding
- Annual leave
- Employee assistance programme
Quick apply
Hire & Sales Coordinator
GAP Group —Avonmouth
- Full-time
- Sales
- Organisational skills
- Communication skills
Medical Case Manager
Healix —Bristol
- £40,000 - £42,000 a year
- Full-time
- Microsoft Office
- Discharge planning
- Organisational skills
- Annual leave
- Employee discount
Quick apply
1d

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Service Support Co-ordinator

Equans -
Bristol

Apply Now

Job details

Permanent
3 days ago

Qualifications

Customer communication
Customer service call handling
Inbound customer enquiry call handling
Stakeholder liaison
Client communication
Administrative support experience
Microsoft Office Suite
Microsoft Office
Handling customer enquiries
Administrative experience
Organisational skills
Management reporting
Customer interaction
Phone etiquette
Communication skills
Time management
Office experience

Full job description

Service Support Co-ordinator

Offer ID: 89803

Job: Support Functions / Admin Support

Country: Australia

Service Support Coordinator

EQUANS Mechanical & Fire Services

Be the engine behind exceptional service delivery.

At EQUANS Mechanical & Fire Services, we keep critical buildings, facilities, and assets operating safely and efficiently. We're looking for an organised, customer-focused, and proactive Service Support Coordinator to become the backbone of our service operations team.

If you thrive in a fast-paced environment, love solving problems, enjoy building relationships, and take pride in keeping processes running smoothly, this is an opportunity to make a real impact within a global leader in technical services.

Why Join EQUANS?
At EQUANS, our people are at the heart of everything we do. You'll join a supportive and collaborative team where your contribution is highly valued, your development is encouraged, and your work directly contributes to delivering outstanding outcomes for our customers.

About the Role
As the Service Support Coordinator, you'll provide critical administrative and operational support to our Mechanical & Fire Services business, ensuring seamless day-to-day service delivery.

You'll work closely with technicians, customers, subcontractors, suppliers, and management to oversee invoicing, reporting, compliance activities, customer communications, and administrative processes that keep our business running efficiently.

This role is ideal for someone who enjoys balancing multiple priorities, takes ownership of their work, and is passionate about delivering exceptional customer service.

Key Responsibilities

Service & Customer Support

Professionally manage inbound calls and customer enquiries
Act as the first point of contact for invoice-related queries and issue resolution
Deliver outstanding customer service to internal and external stakeholders
Assist with preparation of correspondence, reports, presentations, and business documents

Invoicing & Financial Administration

Invoice preventive maintenance contracts and service calls
Review, vet and process repair work orders and contract invoices
Administer project invoicing, progress claims, and retentions
Process approved credits and support credit-related enquiries
Assist with subcontractor invoice processing and documentation management

Reporting & Operational Support

Generate and distribute Aged WIP, Open Call and Backlog reports
Monitor outstanding work and drive completion outcomes with service teams
Upload service reports, compliance documentation and invoices to customer portals
Support the preparation and distribution of operational and management reports

Compliance & Licensing

Coordinate annual compliance reporting including Yearly Condition Reports (YCR) and AFSS documentation
Compile and maintain service records and compliance documentation
Manage technician licences, inductions and associated records

Business & Office Administration

Consolidate office timesheets for payroll processing
Manage fleet administration and ORIX updates
Order and maintain office supplies, PPE, uniforms, equipment and consumables
Support inventory and warehouse stock management
Maintain business records, contact lists, and general office systems

What We're Looking For
We're seeking someone who combines strong administration capability with a customer-first mindset and a passion for operational excellence.

Essential Skills & Experience

Proven experience in a fast-paced administration, service coordination or customer support role
Exceptional organisational and time management skills
Ability to manage competing priorities and meet deadlines
Strong attention to detail and accuracy
Excellent written and verbal communication skills
Intermediate to advanced Microsoft Office skills
Strong customer service focus with a professional phone manner
Self-motivated, proactive and solutions-focused approach

Highly Regarded

Experience using Pronto Xi
Previous experience in a service delivery, maintenance, facilities management or trade services environment
Call centre or customer service experience
Relevant tertiary qualifications

The Person We Want

You'll be the kind of person who:

✔ Loves creating order from complexity

✔ Takes ownership and follows tasks through to completion

✔ Builds strong relationships with customers and colleagues

✔ Remains calm and professional under pressure

✔ Is highly organised and detail oriented

✔ Enjoys being an integral part of a high-performing team

Ready to Join Us?
If you're looking for a dynamic role where you'll be trusted, challenged, and supported while working with an industry-leading Mechanical & Fire Services team, we'd love to hear from you.

Apply now and become an essential part of the team keeping our customers' critical services running smoothly every day.

EQUANS Mechanical & Fire Services
Together, we power performance, reliability and safety.

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Workplace : suburb of Mount Waverley, VIC 3149 Australia

Apply for this job offer

Service Support Coordinator

EQUANS Mechanical & Fire Services

Be the engine behind exceptional service delivery.

This role is ideal for someone who enjoys balancing multiple priorities, takes ownership of their work, and is passionate about delivering exceptional customer service.

Key Responsibilities

Service & Customer Support

Professionally manage inbound calls and customer enquiries
Act as the first point of contact for invoice-related queries and issue resolution
Deliver outstanding customer service to internal and external stakeholders
Assist with preparation of correspondence, reports, presentations, and business documents

Invoicing & Financial Administration

Invoice preventive maintenance contracts and service calls
Review, vet and process repair work orders and contract invoices
Administer project invoicing, progress claims, and retentions
Process approved credits and support credit-related enquiries
Assist with subcontractor invoice processing and documentation management

Reporting & Operational Support

Generate and distribute Aged WIP, Open Call and Backlog reports
Monitor outstanding work and drive completion outcomes with service teams
Upload service reports, compliance documentation and invoices to customer portals
Support the preparation and distribution of operational and management reports

Compliance & Licensing

Coordinate annual compliance reporting including Yearly Condition Reports (YCR) and AFSS documentation
Compile and maintain service records and compliance documentation
Manage technician licences, inductions and associated records

Business & Office Administration

Consolidate office timesheets for payroll processing
Manage fleet administration and ORIX updates
Order and maintain office supplies, PPE, uniforms, equipment and consumables
Support inventory and warehouse stock management
Maintain business records, contact lists, and general office systems

What We're Looking For
We're seeking someone who combines strong administration capability with a customer-first mindset and a passion for operational excellence.

Essential Skills & Experience

Proven experience in a fast-paced administration, service coordination or customer support role
Exceptional organisational and time management skills
Ability to manage competing priorities and meet deadlines
Strong attention to detail and accuracy
Excellent written and verbal communication skills
Intermediate to advanced Microsoft Office skills
Strong customer service focus with a professional phone manner
Self-motivated, proactive and solutions-focused approach

Highly Regarded

Experience using Pronto Xi
Previous experience in a service delivery, maintenance, facilities management or trade services environment
Call centre or customer service experience
Relevant tertiary qualifications

The Person We Want

You'll be the kind of person who:

✔ Loves creating order from complexity

✔ Takes ownership and follows tasks through to completion

✔ Builds strong relationships with customers and colleagues

✔ Remains calm and professional under pressure

✔ Is highly organised and detail oriented

✔ Enjoys being an integral part of a high-performing team

Apply now and become an essential part of the team keeping our customers' critical services running smoothly every day.

EQUANS Mechanical & Fire Services
Together, we power performance, reliability and safety.

Apply Now

Refine Your Search

customer support co ordinator part time jobs in frenchay, gls

Service Support Co-ordinator

Customer Service Advisor

Resource Co-ordinator

Customer Start Up Co-ordinator

Sales Co-ordinator (with Project Management and Interior Design Exposure)

Patient Co-ordinator

Transient Co-ordinator (Front Desk) Full Time

Customer Experience Assistant

Museum Volunteer Co-ordinator (part time)

Head of Customer Experience

MRO Returns & Logistics Coordinator

Lettings Co-ordinator

Apprentice Technical Co-Ordinator

Hire & Sales Coordinator

Medical Case Manager

I want to receive the latest job alerts for customer support co ordinator part time in frenchay, gls

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