It service manager Work, Jobs in Frenchay, Gls (with Salaries)

Senior IT Service Manager
Somerset Bridge Group —Bristol
- Full-time
- Hybrid work
- IT
- Leadership
- Communication skills
- Annual leave
- Referral programme
Quick apply
6d
Service Desk Manager
Babcock International —Bristol
- £44,600 - £55,800 a year
- Full-time
- Agile
- IT
- SDLC
- Annual leave
- Employee assistance programme
CNI IT Support Team Manager
National Grid —Bristol
- £65,000 - £90,000 a year
- Full-time
- Hybrid work
- IT
- Leadership
- Life insurance
7d
IT Service Desk Engineer
Bupa Dental Care —Bristol
- Full-time
- Hybrid work
- Microsoft Office
- IT
- In-person
8d
IT Service Desk Agent
TRG UK Ltd —Bristol
- £26,500 a year
- Full-time
- Software troubleshooting
- In-person
- Communication skills
- Free parking
- Sick pay
Quick apply
9d
Associate Service Delivery Manager
Babcock International —Bristol
- £33,900 - £42,400 a year
- Full-time
- Hybrid work
- IT
- Communication skills
- Annual leave
- Employee assistance programme
8d
Senior IT Service Manager (Asset Management)
HM Revenue and Customs —Bristol
- £45,544 - £49,523 a year
- Part-time
- Hybrid work
- English
- Analysis skills
- Presentation skills
- Work from home
8d
Digital Solutions Manager
MBDA —Bristol
- £65,000 a year
- Hybrid work
- Agile
- IT
- Free parking
2d
IT Project Manager
BRCK Group —Bristol
- £60,000 - £65,000 a year
- PMP
- ERP systems
- Project management
- Annual leave
- Employee assistance programme
Quick apply
9d
End User Compute Engineer
Bristol City Council —Bristol
- £35,412 - £39,152 a year
- Full-time
- Hybrid work
- Continuous improvement
- Computer networking
- Communication skills
- Annual leave
- Flexitime
13d
Information Analyst
South Gloucestershire Council —Yate
- £36,363 - £39,152 a year
- Part-time
- SQL
- Analysis skills
- Case management
- Annual leave
- Employee discount
5d
Data Center Project Manager
Microsoft —Newport
- £46,400 - £80,400 a year
- Full-time
- Azure
- Computer Science
- PMP
Band 4 IT Service Desk Analyst - Bath
Avon and Wiltshire Mental Health Partnership NHS Trust —Bath
- £28,392 - £31,157 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Windows
3d
Project Manager (Digital, Data and Technology)
Avon and Somerset Constabulary —Portishead
- £47,046 - £58,249 a year
- Full-time
- Hybrid work
- IT
- Communication skills
- Free parking
10d
Analyst Support Officer - South West Prisons
Ministry of Justice —Bristol
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Microsoft Excel
- Presentation skills
- Travel
- Annual leave
Engineering Manager
NMI —Bristol
- £80,000 - £100,000 a year
- Full-time
- Remote
- Computer Science
- Engineering
- Bachelor's degree
- Employee assistance programme
- Employee discount
Quick apply
3d
2nd Line Support Analyst
Sharp —Bristol
- Full-time
- Hybrid work
- Azure
- In-person
- Communication skills
- Annual leave
- Life insurance
IT Project Manager
Osborne Clarke —Bristol
- Project management
- Software development
- Communication skills
3d
Database and Middleware Manager
Babcock International —Bristol
- £57,300 - £71,600 a year
- Full-time
- Hybrid work
- Oracle
- Analysis skills
- IT
- Annual leave
- Employee assistance programme
3d
Service Delivery Manager
Unite Students —Bristol
- Analysis skills
- Continuous improvement
- IT
- Annual leave
- Employee assistance programme

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Senior IT Service Manager

Somerset Bridge Group -
Bristol

Quick apply

Job details

Permanent | Full-time
6 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Referral programme
Car scheme

Qualifications

Disaster recovery
Configuration management
ITIL
IT
Root cause analysis
Leadership
Communication skills

Full job description

Description

The Senior IT Service Manager is responsible for the end-to-end delivery, stability, and continuous improvement of Technology Services across the Group. The role ensures platforms, applications, and end-user services operate reliably, securely, and in line with business priorities, regulatory requirements, and operational resilience standards.

Providing senior leadership across IT service management, you will oversee operational support teams and act as the key authority for service performance, major incident management (including BCP), executive reporting, and technology resilience.

What you'll be responsible for:

Service Desk & End-User Support

Lead the Group Service Desk, ensuring consistent, high-quality support across all locations.
Define and monitor SLAs, KPIs, and customer satisfaction, driving continuous improvement and automation.
Oversee effective incident management, including triage, escalation, and communication.

Application & Platform Support

Own support for business-critical applications, ensuring performance and availability targets are met.
Establish clear support models, governance, and escalation paths with teams and suppliers.
Oversee platforms including Unified Communications and Microsoft 365, ensuring reliability, performance, and adoption.

Major Incident & Service Performance

Act as senior escalation point for major incidents, leading response, communications, and recovery.
Own service performance reporting, delivering clear insights and trends to senior leadership.
Drive continual improvement through data, service reviews, and performance analysis.

Problem & Change Management

Lead problem management to reduce recurring incidents, ensuring root cause analysis and action tracking.
Oversee change governance, ensuring changes are assessed, controlled, and aligned to risk and business priorities.
Set service acceptance standards for new or changed services.

Business Resilience (BCP / DR)

Provide leadership for IT resilience through oversight of BCP and DR capabilities.
Ensure critical services have robust, tested plans and that risks, gaps, and test outcomes are addressed.

ITSM Framework & Service Management

Own the ITSM operating model, aligned to ITIL and integrated with risk and security.
Drive improvements across service catalogue, request fulfilment, knowledge management, and asset/configuration management.
Lead service level management maturity, including service reviews and experience-led measures.

People Leadership

Lead and develop multidisciplinary teams across Service Desk, Application Support, Platforms, and Resilience.
Build a strong service-focused culture with clear objectives, accountability, and continuous development.

Governance, Risk & Compliance

Ensure alignment with risk appetite, security standards, and regulatory requirements.
Support audits and proactively identify and manage operational and resilience risks.

What you'll need:

Essential

Proven senior IT Service Management or Technology Operations experience.
Strong knowledge of ITIL-aligned service management practices.
Experience leading major incident and crisis management.
Track record managing large-scale service desk and application support functions.
Excellent stakeholder management and executive communication skills.
Experience working within regulated or risk-focused environments.

Desirable

Experience with Microsoft 365 and Unified Communications platforms.
Exposure to Business Continuity, Disaster Recovery, or operational resilience.
Familiarity with FCA/PRA requirements or ISO 22301.
Experience producing senior or Board-level service and risk reporting.

Our Benefits

Hybrid working – 2 days in the office and 3 days working from home
25 days annual leave, rising to 27 days over 2 years’ service and 30 days after 5 years’ service. Plus bank holidays!
Discretionary annual bonus
Pension scheme – 5% employee, 6% employer
Flexible working – we will always consider applications for those who require less than the advertised hours
Flexi-time
Healthcare Cash Plan – claim cashback on a variety of everyday healthcare costs
Electric vehicle – salary sacrifice scheme
100’s of exclusive retailer discounts
Professional wellbeing, health & fitness app - Wrkit
Enhanced parental leave, including time off for IVF appointments
Religious bank holidays – if you don’t celebrate Christmas and Easter, you can use these annual leave days on other occasions throughout the year.
Life Assurance - 4 times your salary
25% Car Insurance Discount
20% Travel Insurance Discount
Cycle to Work Scheme
Employee Referral Scheme
Community support day

About Somerset Bridge Group

Somerset Bridge Group is dedicated to delivering fair products and innovative services in the insurance industry. Our group focuses on underwriting, broking, and claims handling to provide sustainable and innovative insurance solutions. Somerset Bridge Insurance Services Limited, operating under GoSkippy and Vavista, offers insurance coverage to over 700,000 customers. Somerset Bridge Limited handles underwriting and claims, processing almost 50,000 claims annually. Somerset Bridge Shared Services Limited provides essential support functions to ensure operational efficiency and compliance. With a strong commitment to values, culture, and customer service excellence, Somerset Bridge Group is recognised for its industry awards and growth. Join us to be part of a dynamic team that fosters creative thinking and personal development.

We are very proud to have been awarded a Silver Accreditation from Investors in People! We recognise that all of our people contribute to our success. That's why we are always looking for talented people to join our team - people who share our vision, who are passionate about what they do, and who want to be part of something special.

Equal Opportunity Employer

Somerset Bridge Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. We prohibit discrimination or harassment of any kind based on race, color, religion, national origin, sexual orientation, gender, gender identity or expression, age, pregnancy, physical or mental disability, genetic factors or other characteristics protected by law. SBG makes hiring decisions based solely on qualifications, skills and business requirements.

Quick apply

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