Support manager Work, Jobs in Frenchay, Gls (with Salaries)

Customer Experience Manager
Zellis —Bristol
- Hybrid work
- Data analysis skills
- Analysis skills
- Communication skills
- Annual leave
6d
Operations Support Manager
CitySprint —Bristol
- £41,000 - £50,000 a year
- Full-time
- Travel
- Communication skills
- Annual leave
Quick apply
8d
Regional Support Manager
Grandir UK —Bristol
- £35,984 - £46,009 a year
- Full-time
- Preschool
- Café
- Annual leave
- Employee discount
Quick apply
Deputy Service Manager – Family Help
Bristol City Council —Bristol
- £68,653 - £70,046 a year
- Full-time
- Annual leave
7d
Regional Support Manager - Elderly
FIND. —Bath
- £70,000 - £75,000 a year
- Full-time
- Management
- Nursing home
Quick apply
Security - Regional Support Manager
BidvestNoonan —Newport
- £40,000 a year
- Full-time
- Administrative experience
- IT
- Communication skills
Quick apply
Project Coordinator
LivGreen Futures Ltd —Bristol
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
7d
Assistant Manager
Almondsbury Inn & Lounge —Bristol
- £35,000 a year
- Full-time
- Hotel
- Organisational skills
- IT
- Employee assistance programme
Quick apply
14d
General Manager
BaxterStorey UK —Bristol
- £45,000 a year
- Full-time
- Hospitality
- Driving
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Assistant Manager
Host Student Housing Limited —Bristol
- £35,000 a year
- Full-time
- Hospitality
- Customer service
- In-person
- Employee assistance programme
- Life insurance
14d
Hospitality Manager
Extra Care —Bristol
- £42,806 a year
- Full-time
- Hospitality
- Customer service
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
8h
Account Manager
Safetykleen —Mangotsfield
- £32,000 - £35,000 a year
- Full-time
- Employee assistance programme
- Referral programme
Quick apply
9d
Control Room Team Leader - Days
Arc Monitoring —Filton
- £32,477.70 a year
- Full-time
- Customer service
- Mentoring
- Leadership
- Employee discount
Quick apply
Project Manager (Medical Support Services)
Leidos —Bristol
- £44,700 - £57,300 a year
- Full-time
- Management
- Project management
- Organisational skills
- Annual leave
- Work from home
1h
Deputy General Manager
Lane7 - Bath —Bath
- Up to £35,000 a year
- Full-time
- Hospitality
- Management
- Leadership
- Referral programme
Quick apply
Operations Manager (Charity & Community Sector)
Autism Independence CIC —Bristol
- £19 an hour
- Part-time
- Management
- Supervising experience
- Leadership
Quick apply
Office Manager
BRISTOL PHONES & TECH SPECIALISTS LIMITED —Bristol
- £41,700 - £42,000 a year
- Full-time
- Customer service
- Administrative experience
- Supervising experience
Quick apply
3d
Deputy Manager - Elderly
FIND. —Bristol
- £60,000 - £65,000 a year
- Full-time
- Management
- Nursing home
- Leadership
Quick apply
9d
Product Quality Manager
TVS Supply Chain Solutions —Bristol
- Full-time
- Hybrid work
- Engineering
- In-person
- Health & wellbeing programme
- Work from home
Quick apply
Team Manager
Somerset NHS Foundation Trust —Wells
- £49,387 - £56,515 a year
- Part-time
- Supervising experience
- No degree
- Travel
- Annual leave
- Employee discount
1d

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Customer Experience Manager

Zellis -
Bristol

Apply Now

Job details

Permanent
6 days ago

Benefits

Annual leave
Company pension
Private medical insurance

Qualifications

Data analysis skills
Analysis skills
B2B
SaaS
Communication skills

Full job description

About the role

Help shape exceptional customer experiences that build trust and drive continuous improvement

We are looking for a Customer Experience Manager to join our team, supporting the delivery of a consistent, high-quality customer journey across all channels.

This is a pivotal role responsible for combining hands-on customer support, insight-driven analysis, and operational improvement to enhance the overall customer experience. You will work closely with the Head of Customer Experience and cross-functional teams to resolve complex issues, identify root causes, and implement meaningful improvements.

This is a hybrid role with an expectation to be in the office one day each week across any of our offices. Our offices are based in Peterborough, Watford, Bristol or Birmingham.

What you’ll be doing

In this role, you will:

Manage complex or high-sensitivity customer cases, ensuring effective and empathetic resolution
Analyse customer feedback and behavioural data to identify trends and opportunities for improvement
Support the optimisation of customer journeys, reducing friction and improving satisfaction
Contribute to process improvements, maintaining high-quality documentation, playbooks and knowledge base content
Generate insights through data analysis (e.g. CSAT, NPS, FCR), supporting reporting and decision-making
Collaborate with Product, Engineering and Operations to resolve issues and enhance customer outcomes
Support the adoption of automation and AI tools to improve efficiency and reduce customer effort

Skills & experience

We’re seeking a customer-focused professional who combines strong analytical capability with a passion for improving customer outcomes.

You’ll ideally bring:

Experience handling complex customer enquiries or escalations
Ability to analyse customer data and translate insights into actionable improvements
Strong communication skills, with the ability to engage effectively across teams
A structured, process-driven mindset with a focus on continuous improvement
Confidence working with performance metrics and reporting data
Experience within a B2B SaaS orgnaisation would be advantageous but not essential

Benefits & culture

At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services.

Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day:

Unstoppable together.
Always learning.
Make it count.
Think scale.

Our people are critical to our ongoing success; we’re proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you’ll have the chance to stretch and challenge yourself in an environment that’s varied, flexible and hugely supportive.

We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you’ll receive:

A competitive base salary.
25 days annual leave, plus your birthday off and the opportunity to buy additional holiday.
Private medical insurance.
Life assurance 4x salary.
Enhanced pension scheme with company contributions up to 8.5%.
A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.

Apply Now

Refine Your Search

support manager jobs in frenchay, gls

Customer Experience Manager

Operations Support Manager

Regional Support Manager

Deputy Service Manager – Family Help

Regional Support Manager - Elderly

Security - Regional Support Manager

Project Coordinator

Assistant Manager

General Manager

Assistant Manager

Hospitality Manager

Account Manager

Control Room Team Leader - Days

Project Manager (Medical Support Services)

Deputy General Manager

Operations Manager (Charity & Community Sector)

Office Manager

Deputy Manager - Elderly

Product Quality Manager

Team Manager

I want to receive the latest job alerts for support manager in frenchay, gls

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