Service desk Work, Jobs in Freshwater, Iow (with Salaries)

Service Desk Analyst
Bell Integration United Kingdom —Portsmouth
- Monday to Friday
- Customer service
- Driving
- Computer networking
3d
Operations & Solutions Support Executive
More Than Safety Ltd —Southampton
- £32,000 - £36,500 a year
- Full-time
- Customer service
- Driving
- Travel
- Profit sharing
Quick apply
Service Desk Engineer
CYAN Solutions Ltd —Waterlooville
- £28,000 a year
- Weekend availability
- Hybrid work
- Windows
- SharePoint
- IT
- Free parking
- Health & wellbeing programme
Quick apply
1d
Customer Service Representative
HSBC Global Services Limited —Fareham
- From £25,000 a year
- Full-time
- Hybrid work
- Customer service
- In-person
- Banking
- Free parking
- Annual leave
13d
IT Administrator
Coles Miller Solicitors LLP —Poole
- From £24,000 a year
- Full-time
- Customer service
- Travel
- Computer networking
- Free parking
- Employee discount
Quick apply
IT Administrator
Coles Miller Solicitors —Poole
- Customer service
- Travel
- Computer networking
- Free parking
- Employee discount
14d
IT Second Line Technician
Protect Line LTD —Bournemouth
- Up to £30,000 a year
- Full-time
- Azure
- Software troubleshooting
- Windows
- Annual leave
- Employee discount
Quick apply
9d
Receptionist - Part time
Thrings —Romsey
- Part-time
- Driving
- Front desk
- IT
- Life insurance
Senior IT Analyst
Spectrum Geosurvey Limited —Lymington
- £28,000 - £32,000 a year
- Full-time
- Windows
- Microsoft Office
- SQL
- Free parking
- Annual leave
Quick apply
Receptionist - Fareham, Hampshire (South Central)
HM Prison & Probation Service —Fareham
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- English
- Microsoft Office
- Presentation skills
- Annual leave
- Employee discount
14d
Support Engineer - GemaPark
GemaPark —Cowes
- £25,000 - £28,000 a year
- Full-time
- Communication skills
- HTML
Service Desk Coordinator
Hey Clear Ltd —Fareham
- £27,000 - £29,000 a year
- Full-time
- Customer service
Quick apply
Care Home Receptionist
Allegra Care —Fordingbridge
- £13.50 an hour
- Part-time
- Customer service
- Front desk
- Computer skills
Quick apply
2d
2nd Line Technical Analyst
Xerox —Southampton
- Full-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
IT Systems and End User Administrator (1 Year FTC)
IMI Plc - Legacy Precision —Poole
- Full-time
- Organisational skills
- IT
- Communication skills
Deputy Helpdesk Manager
KBS Maritime Ltd —Portsmouth
- £30,000 - £34,000 a year
- Full-time
- Microsoft Excel
- Management
- Customer service
- Free parking
- Employee discount
4d
IT Systems and End User Administrator (1 Year FTC)
IMI plc —Poole
- Full-time
- Organisational skills
- IT
- Communication skills
Executive Assistant
The Green Room Clinic Dorset —Wimborne
- From £16 an hour
- Part-time
- English
- Microsoft Office
- Administrative experience
- Free parking
- Employee discount
Quick apply
7d
End User Support Analyst
Bell Integration United Kingdom —Portsmouth
- Microsoft Office
- SharePoint
- IT
3d
Senior Master Data/Product Change Analyst
CooperVision —Fareham
- £75,840 - £101,126 a year
- Full-time
- Microsoft Excel
- Oracle
- Microsoft Office

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service desk jobs near freshwater, iow

Service Desk Analyst

Bell Integration United Kingdom
Portsmouth

Apply Now

Job details

3 days ago

Qualifications

Microsoft Windows Server
Driving Licence
Operating systems
Incident management
Customer service
Configuration management
ITIL
Driving
Computer networking
ServiceNow
IT
Communication skills

Full job description

Job title:

Service Desk Analyst

Reporting to:

Service Desk Team Leader

Responsible for:

Working within a dedicated team you will be primarily responsible for 1st line support covering critical systems for either external customers or our internal staff.

Based at:

Office

Scope:

Utilising industry standard toolsets, you will monitor calls, emails and automated alerts, bringing them to an appropriate resolution or escalating where necessary, all under an ITIL aligned framework.

Purpose:

Providing support during business hours (Monday to Friday 09.00 – 17.30).
Practical, proactive Service Desk Analyst required to join existing team in keeping end users operational and ensuring critical systems are online and available.
Expected to contribute to continuous improvement activities, working with the team to identify and improve internal processes to delight our customers.
Travel to our UK and international offices when needed including our warehouses.
Laptop builds, rebuilds along with delivery of laptops and other hardware for new starters in country.
Collection of hardware from leavers and from active staff.
Ensure adherence to internal processes, including but not limited to, New Starters, Leavers and Hardware Return Requests

Role:

Bell Integration is an IT Services company specialising in Infrastructure technology and services including IT lifecycle management, Managed Services, and Consulting & Project Services.

We provide onsite and remote Managed Services for a variety of customers across Telecoms, Retail, Media and Financial Services. This can range from desktop support to hardware lifecycle management to specialist technical support.

This role will be managing L1 tickets from internal Bell staff and helping, where needed, on internal projects

ACTIVITIES:

Perform initial triage of incoming service calls/mails/alerts and make appropriate routing decisions
Be customer focused and ensure timely responses/updates to our end users
Act as the first point of contact for incidents reported by phone, e-mail or by remote monitoring tools.
Contribute ideas for continual improvement of service desk function and service delivery in general
Help develop efficient service desk tools, policies and procedures
Proactively drive tickets and workflow and assertively chase any tickets languishing in queues
Monitor SLAs, escalate (and where possible help expedite) any threatened SLA breaches
Be able to work to defined KPI’s and metrics
Complete service desk tasks and administration as defined by the business
Ensure all entries to the service management solution are accurate, concise and timely
Be continually focussed and maintain an ongoing understanding of the interdependencies that Problem, Change and Configuration Management processes have on good Incident Management.
Pursue personal development of skills and knowledge necessary for the effective performance in the assigned role.
Push the high-performance boundary by demonstration of unrelenting effort to close incidents, for known errors, without the need for functional escalation.
Establish and maintain effective working relationships with customer contacts, colleagues and management taking task guidance from the Team Leader.
Maintain an ongoing awareness of the customer base and the contractual service support and delivery entitlements.
Ensure the level of service support reflects entitlement for all opened incidents. In the event of service support requested beyond entitlement, ensure timely engagement of the Team Leader for resolution.
Maintain an ongoing awareness of all standard operating procedure (SOP) content keeping abreast of new releases or updates

COMPETENCIES

A strong interest in an IT Career
Ability to work on your own initiative and learn new skills
Positive and enthusiastic team player
Excellent communication/ customer service skills and experience
Logical approach to problem solving
Attention to detail
Highly reliable and effective time manager

Person:

KEY SKILLS REQUIRED

Essential:

Appropriate IT background and experience
Appropriate customer facing/user support experience – Tier 1
Extensive knowledge of Microsoft 365
Proficient with operating systems, including but not limited to: Windows 11
Windows Server 2012 – 2019
Basic working knowledge of server infrastructure and networking
Technical troubleshooting in cloud and On-Prem environments
Experience working with ticketing systems such as ServiceNow
Knowledge and understanding of working to defined SLAs
Understanding of IT workflows/ITIL practices

Desirable

Experience of documenting processes and operational procedures
General understanding of IT Infrastructure, Data, Voice (Teams), Security and Systems
Full driving license
ITIL experience/Certification

Protecting your privacy and the security of your data is a longstanding top priority for Bell Integration. Please consult our Privacy Notice (click here) to know more about how we collect, use and transfer the personal data of our candidates.

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Refine Your Search

service desk jobs in freshwater, iow

Service Desk Analyst

Operations & Solutions Support Executive

Service Desk Engineer

Customer Service Representative

IT Administrator

IT Administrator

IT Second Line Technician

Receptionist - Part time

Senior IT Analyst

Receptionist - Fareham, Hampshire (South Central)

Support Engineer - GemaPark

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Care Home Receptionist

2nd Line Technical Analyst

IT Systems and End User Administrator (1 Year FTC)

Deputy Helpdesk Manager

IT Systems and End User Administrator (1 Year FTC)

Executive Assistant

End User Support Analyst

Senior Master Data/Product Change Analyst

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