Introduction
At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.
Overview
Gallagher Insurance Brokers is seeking a highly skilled Senior Claims Negotiator to join our dynamic team. In this role, you will play a pivotal part in managing complex claims, negotiating settlements, and ensuring the best outcomes for our clients. You will work closely with internal teams, insurers, and clients to deliver exceptional service and uphold Gallagher’s reputation for excellence.
How you'll make an impact
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Handle claims for assigned accounts, ensuring efficiency and adherence to department guidelines.
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Review claims reports, verify documentation, and liaise with claimants for outstanding information.
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Brief clients on policy terms, claims processes, and provide updates on claims status.
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Appoint and follow up with assessors/adjusters to ensure timely submission of reports.
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Liaise with insurance companies to expedite claims and negotiate settlements.
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Ensure proper documentation, accurate claims registration, and timely dispatch of claims forms and payments.
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Client and Stakeholder Liaison:
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Maintain strong relationships with clients, insurers, attorneys, and third parties.
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Provide updates to clients and internal teams on claims progress, settlements, and recoveries.
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Attend client meetings to provide claims updates and pre-renewal guidance.
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Recoveries Management:
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Diarize and follow up on recovery matters, negotiating and expediting recoveries with third parties and insurers.
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Maintain accurate documentation and close files for concluded or uneconomical recovery matters.
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Reporting and Analysis:
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Prepare and update claims status reports for management and clients.
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Provide claims experience data for assigned accounts and assist with monthly claims reports.
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Team Support:
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Provide guidance to junior team members as needed.
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Assist with dispatching claims correspondence and preparing monthly reports.
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Site Visits:
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Visit loss sites or accident scenes for large claims and meet with insurers to discuss outstanding claims when necessary.
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Compliance and Ethics:
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Maintain the integrity of the claims department by adhering to professional standards and reporting irregularities.
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Observe the company’s code of ethics and customer charter, delivering consistent service to internal and external customers.
About you
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Ability to process claims efficiently and accurately.
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Strong analytical and negotiation skills.
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Excellent customer service and human relations skills.
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Proficiency in underwriting principles and the insurance broking process.
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Effective communication skills, both written and verbal.
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Computer literacy, including the ability to produce correspondence, input, and retrieve data.
Qualifications & Experience
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Bachelor’s degree Business Administration, or a related field is required.
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Professional certifications such as ACII (Associate of the Chartered Insurance Institute), CPCU (Chartered Property Casualty Underwriter), or equivalent is highly desirable.
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At least 5 years of general insurance claims experience, with at least 3 years in an insurance brokerage
