Senior support associate Work, Jobs in Frimley (with Salaries)

Customer Care Associate
LRG —Camberley
- Remote
- Social media management
- Communication skills
Quick apply
VacancyTitle: Housing Service Assistant
Grainger plc —Aldershot
- Full-time
- Remote
- Customer service
- Driving
Quality Systems Support Senior Associate (Hybrid)
Thermo Fisher Scientific —Horsham
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Flexible schedule
Associate Monitoring Analyst
QinetiQ —Farnborough
- £44,550 - £49,500 a year
- Full-time
- IT
- Employee discount
Senior Laboratory Services Analyst
South East Water —Farnborough
- Up to £36,493 a year
- Weekend availability
- Team management
- Mentoring
- Annual leave
Associate Support Engineer
PaperCut Software —Bracknell
- Full-time
- Hybrid work
- Computer Science
- Continuous improvement
- Computer skills
Quick apply
Senior Director/Director EMEA HR Business Partner/Leader - Qualcomm, UK or Germany
Qualcomm —Farnborough
- Doctoral degree
- Master's degree
- Bachelor's degree
Senior Associate - Corporate
Penningtons Manches Cooper LLP —Guildford
- Full-time
- Hybrid work
- Business development
- Supervising experience
- Work from home
SALES ACCOUNT MANAGER – GROCERY (Maternity Cover)
SC Johnson Lifestyle Brands —Frimley
- Full-time
- Hybrid work
- Sales
- Analysis skills
- Presentation skills
- Flexible schedule
Office Based-Entry Level-Background Screening & Vetting
PeopleCheck Ltd —Richmond upon Thames
- From £28,860 a year
- Full-time
- Hybrid work
- Writing skills
- English
- Research
- Sick pay
Quick apply
7d
Senior Associate, Brand Marketing – ECOVER
SC Johnson Lifestyle Brands —Frimley
- Full-time
- Social media management
- Bachelor's degree
- No degree
- Flexible schedule
Accounts Receivable Admininstrator - GB
DeLaRue NewCo Ltd GBR DRBGB —Basingstoke
- Communication skills
Quick apply
Business Manager
Big Motoring World —Wimbledon
- £35,000 - £42,500 a year
- Full-time
- Customer service
- Computer literacy
- Team management
- Free parking
- Store discount
Quick apply
8d
Junior Brand Innovation Manager
SC Johnson Lifestyle Brands —Frimley
- Full-time
- Analysis skills
- Bachelor's degree
- Continuous improvement
Hub Administrator
The Confederation, Hillingdon CIC —Hillingdon
- Microsoft Powerpoint
- Microsoft Outlook
- Administrative experience
Quick apply
4h
Senior Associate, Corporate
Stevens & Bolton —Guildford
- Hybrid work
- Business development
- In-person
Senior Clinical Research Associate
IQVIA —Reading
- Full-time
- No degree
- Recruiting
Associate Splunk Engineer
QinetiQ —Farnborough
- £44,550 - £49,500 a year
- Full-time
- Employee discount
Senior Associate - Risk Settlement (Broking)
XPS Pensions Group —Reading
- Full-time
- Communication skills
- Employee discount
- Referral programme
Senior Associate - Court of Protection
Penningtons Manches Cooper LLP —Basingstoke
- Full-time
- Mentoring
- In-person
- Communication skills

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senior support associate jobs near frimley

Customer Care Associate

LRG -
Camberley

Quick apply

Job details

Benefits

Company pension

Qualifications

Customer service call handling
Report generation
Social media management
Microsoft Office Suite
Complaint handling
Technical support
Customer interaction
Communication skills

Full job description

Job Title: Customer Care Associate

Location: Remote (with quarterly travel for team meetings)

Brand: LRG

About Us:

LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 300 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company.

Job Summary and key responsibilities

As a Customer Care Associate, you’ll play a key role in managing and resolving customer complaints, supporting branch teams, and maintaining the Group’s reputation for excellent service. Working closely with the Customer Care Manager, you’ll handle complex complaints, provide expert guidance, and ensure service standards are met consistently across the business.

Key Responsibilities:

Provide administrative and technical support to the Customer Care Manager and Director of Customer Support and Engagement
Manage the Customer Care email inbox to allocate emails using the colour coding system
Review complaints and where appropriate referring cases directly to a Regional Director for prompt response to prevent escalation
Accurate recording of complaints received across the Group, issue acknowledgements, and ensure all LRG’s Service Level Agreements are met
Promptly answer the Customer Care phone line in a professional and helpful manner
Manage the outstanding complaints and chase internally to ensure LRG’s Service Level Agreements are met
Hold video meetings with senior staff to offer guidance on Stage One complaints and escalate appropriately for Stage Two cases
Assist the Customer Care Associates to support them in responding to Stage Two and Three complaints
Investigate and collate data for Stage Two and Stage Three complaints
Communicate directly with complainants to work towards swift and fair resolutions
Draft high-quality written responses for Stage Two and Stage Three complaints
Assist with managing communications with The Property Ombudsman (TPO) and oversee the administration of TPO complaints
Support the monitoring and management of social media reviews and messages.
Assist in the administration and management of Reputation.com to maintain the Group’s online presence.
Maintain a thorough working knowledge of LRG’s systems, procedures, and business variations.
Keep up to date with industry legislation and regulatory changes.

What are we looking for:

Extensive knowledge of the lettings industry, supported by significant hands-on experience.
Exceptional attention to detail and clear, professional communication skills.
Propertymark Level 3 qualification (or currently working towards it/willing to complete).
Strong reporting skills, with the ability to extract and present data effectively in Excel.
Excellent administrative and letter-writing abilities.
Confident problem-solver, capable of managing legal and procedural queries from branch staff.
Collaborative team player with a proactive approach.
Proficient in Microsoft Office applications.

What we can offer you:

Proven track record for career growth and advancement within the company
Market leading training and ongoing professional development
Supportive and collaborative team environment

Benefits:

Competitive Salary Package
Quarterly and yearly awards
Salary sacrifice pension scheme
Generous Holiday allowance, increasing by 1 day per year based on service up to an additional 5 days holiday per year

LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.

LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.

Quick apply

Refine Your Search

senior support associate jobs in frimley

Customer Care Associate

VacancyTitle: Housing Service Assistant

Quality Systems Support Senior Associate (Hybrid)

Associate Monitoring Analyst

Senior Laboratory Services Analyst

Associate Support Engineer

Senior Director/Director EMEA HR Business Partner/Leader - Qualcomm, UK or Germany

Senior Associate - Corporate

SALES ACCOUNT MANAGER – GROCERY (Maternity Cover)

Office Based-Entry Level-Background Screening & Vetting

Senior Associate, Brand Marketing – ECOVER

Accounts Receivable Admininstrator - GB

Business Manager

Junior Brand Innovation Manager

Hub Administrator

Senior Associate, Corporate

Senior Clinical Research Associate

Associate Splunk Engineer

Senior Associate - Risk Settlement (Broking)

Senior Associate - Court of Protection

I want to receive the latest job alerts for senior support associate in frimley

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