Operational support grade Work, Jobs in Frodsham, Chs (with Salaries)

Complaint Handler Debt & Civil Litigation
DCBL —Runcorn
- £26,000 - £29,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Free parking
- Employee assistance programme
Quick apply
Production Operative
County Food Ingredients —Widnes
- From £12.71 an hour
- Full-time
- Leadership
- Mechanical knowledge
- Free parking
- Health & wellbeing programme
Quick apply
2d
Operational Support Officer
HM Courts & Tribunal Service —Manchester
- £20,001 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
13d
Court Associate - Cheshire
HM Courts and Tribunals Service —Blacon
- £29,303 - £31,061 a year
- Part-time
- Customer service
- Presentation skills
- Travel
- Annual leave
3d
Operations Support Manager
Securitas UK —Broughton
- £39,802.30 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee discount
Quick apply
Court Associate - Cheshire
HM Courts & Tribunal Service —Chester
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Annual leave
- Employee discount
2d
Operations Supervisor 45
Evri —Runcorn
- £33,700 a year
- Day shift
- IT
- Annual leave
- Employee assistance programme
14d
Civil Enforcement Officer - Evening (Cycles)
Cheshire West and Chester Council —Ellesmere Port
6d
Authorisations Caseworker
HM Revenue and Customs —Manchester
- £31,096 - £33,270 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Work from home
8d
Sortation Manager
Evri —Runcorn
- From £40,000 a year
- Monday to Friday
- Analysis skills
- Team management
- Leadership
- Employee assistance programme
- Employee discount
Safety, Health & Environment Technician Apprenticeship – 20 month Fixed Term Contract
Amazon UK Services Ltd. - A10 —Warrington
- Full-time
- English
- Communication skills
8d
Assistant Library Experience Manager
The University of Manchester —Manchester
- £37,694 - £46,049 a year
- University
- IT
- Annual leave
- Work from home
Legal Officer
HM Courts & Tribunal Service —Manchester
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- No degree
- Travel
- Annual leave
- Work from home
14d
HMP Styal - Operational Prisoner Offender Manager
Ministry of Justice —Wilmslow
- £30,001 - £40,000 a year
- Weekend availability
- Hybrid work
- English
- Presentation skills
- Case management
- Annual leave
13d
Domestic Abuse Officer - 6 Month Contract
Torus Group —St Helens
- £34,064 a year
- Weekend availability
- Travel
- Organisational skills
- Communication skills
5d
Quality Services Coordinator
Altrad —Warrington
- Hybrid work
- Employee discount
Quick apply
12d
Finance Operations Administrator (AAT Trainee)
Chetwood Bank —Wrexham
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Accounting
Quick apply
5d
Customer Service Advisor (part time)
Olleco —Liverpool
- £10,999.08 a year
- Part-time
- Sales
- Customer service
- Communication skills
Quick apply
1d
QA Specialist NDP
Ipsen Biopharm Ltd —Wrexham
- Full-time
- Organisational skills
14d
Bereavement Operations Team Leader
Cheshire East Council —Crewe
- £31,537 - £34,434 a year
- Full-time
- Hybrid work
- Driving
- Organisational skills
- Leadership
- Annual leave
- Employee assistance programme
15h

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Complaint Handler Debt & Civil Litigation

DCBL -
Runcorn

Quick apply

Job details

Full-time
£26,000 - £29,000 a year

Benefits

Free parking
Employee assistance programme

Qualifications

Microsoft Word
Microsoft Excel
GCSE
Complaint handling
Microsoft Office
Analysis skills
Financial services
Root cause analysis
Communication skills

Full job description

Complaint Handler – Debt Resolution & Civil Litigation

About the Role

We are looking for a proactive and detail‑focused Complaint Handler to join an award-winning, rapidly expanding organisation within the debt resolution and civil litigation environment. In this role, you will be responsible for managing and resolving complaints in a regulated setting, ensuring fair outcomes and maintaining our commitment to excellence, with a "whatever it takes" attitude.

You will play a key role in supporting our risk, compliance, and operational teams, using your strong communication and analytical skills to de‑escalate concerns, identify themes, and drive continual improvement. You will also contribute valuable insight through quality assurance audits of frontline staff.

Key Responsibilities

Managing the day-to-day de‑escalation of customer concerns and complaints through inbound and outbound telephone calls, emails and letters.
Providing clear written outcomes, including bespoke emails and letters, ensuring each complaint is concluded fairly and professionally.
Identifying and raising trends, themes, and emerging risks with key internal stakeholders.
Supporting complaint‑related projects and initiatives as needed.
Conducting quality assurance audits of frontline staff to identify learning opportunities and contribute to continuous improvement.
Providing timely and constructive feedback to support staff development.
Completing root cause analysis on complaints received to help inform process and service improvements.
Acting as a subject matter resource for complaint‑related queries across the business.
Assisting the Complaints Team Manager and Quality Assurance Manager with reporting and other ad hoc responsibilities.

Essential Skills & Experience

Proven experience handling customer complaints or queries by telephone and in writing within a regulated environment.
Ability to prioritise effectively, manage time well, and work to deadlines.
Excellent written English with GCSE Grade C/4 or above in English Language.
Confident use of Microsoft Office, particularly Excel and Word.

Desirable Experience

Previous experience working within a Complaint Department, ideally in the Consumer Credit, Financial Services or Legal industry.
Experience writing concise and professional reports for clients, regulators and internal stakeholders.
Experience conducting trend analysis to identify root causes and improvement opportunities.
Experience in civil litigation or within an SRA‑regulated firm.

Benefits you will receive:

Monday – Friday schedule (36.5 hours per week – no weekend or evening work)
Early finish Fridays
Dress Down Fridays
30 days holiday (including Bank Holidays)
Employee Assistance Programme
Newly refurbished offices
Free Mersey Gateway bridge pass
Free parking
Free tea and coffee facilities
Free monthly lunch

Quick apply

Refine Your Search

operational support grade jobs in frodsham, chs

Complaint Handler Debt & Civil Litigation

Production Operative

Operational Support Officer

Court Associate - Cheshire

Operations Support Manager

Court Associate - Cheshire

Operations Supervisor 45

Civil Enforcement Officer - Evening (Cycles)

Authorisations Caseworker

Sortation Manager

Safety, Health & Environment Technician Apprenticeship – 20 month Fixed Term Contract

Assistant Library Experience Manager

Legal Officer

HMP Styal - Operational Prisoner Offender Manager

Domestic Abuse Officer - 6 Month Contract

Quality Services Coordinator

Finance Operations Administrator (AAT Trainee)

Customer Service Advisor (part time)

QA Specialist NDP

Bereavement Operations Team Leader

I want to receive the latest job alerts for operational support grade in frodsham, chs

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