Service desk analyst Work, Jobs in Frodsham, Chs (with Salaries)

Service Desk Analyst - 12mth FTC
B&M Retail —Liverpool
- Full-time
- Software troubleshooting
- IT
- Communication skills
- Free parking
- Employee discount
6d
Service Desk Analyst
Sysco —Burtonwood
- Full-time
- Bilingual
- Customer service
- English
Service Support Team Analyst
CGI —Liverpool
- Full-time
- Customer service
- Analysis skills
- Continuous improvement
Quick apply
2d
Service Desk Analyst
Wirral University Teaching Hospital NHS Foundation Trust —Bebington
- £28,392 - £31,157 a year
- Full-time
2d
IT Support Analyst
Specialist Holidays Group —Chester
- Full-time
- Azure
- Microsoft Outlook
- Windows
- Free parking
- Health & wellbeing programme
Quick apply
9d
Service Desk Analyst
Weightmans —Liverpool
- Up to £26,230 a year
- Full-time
- Customer service
- Windows
- IT
1st Line Maintenance Analyst
Betfred —Warrington
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
Quick apply
Technical Support Supervisor
Itecnologies IT Services Ltd —Manchester
- £3,200 - £5,000 a month
- Full-time
- Customer service
- Windows
- Microsoft Office
- Health & wellbeing programme
- Flexitime
Quick apply
22h
Service Inbound Analyst
Bright HR Limited —Manchester
- Up to £26,500 a year
- Management
- Customer service
- Organisational skills
- Employee assistance programme
- Employee discount
IT Service Desk Analyst Apprentice
QA Apprenticeships —Macclesfield
- £18,000 - £20,000 a year
- Full-time
- Azure
- Continuous improvement
- Organisational skills
12d
1st Line Analyst - 12 Month FTC
Pets at Home —Cheadle
- £25,875.00 - £28,374.97 a year
- Weekend availability
- Hybrid work
- Software troubleshooting
- Microsoft Office
- IT
Service Desk Specialist
wavenet —Stretford
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply

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service desk analyst jobs near frodsham, chs

Service Desk Analyst - 12mth FTC

B&M Retail -
Liverpool

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Job details

Full-time
6 days ago

Benefits

Free parking
Employee discount

Qualifications

Software troubleshooting
Technical support
IT
Communication skills

Full job description

Looking to Take Your IT Support Career to the Next Level?

Join us as a Service Desk Analyst and become the go-to expert for technical support across the business. You'll play a vital role in resolving IT issues, supporting colleagues, and delivering a first-class customer experience. If you're a proactive problem-solver with a passion for technology and helping people, we'd love to hear from you.

This role is full-time on a 12-month fixed term basis from our Support Centre in Speke, Liverpool.

What You’ll Be Doing:

Provide technical support to the B&M user base, delivering a high standard of customer service and adhering to service management principles.
Take ownership of user issues, ensuring all incidents are logged, managed, and resolved to completion through the call logging system.
Escalate and allocate complex technical issues to the appropriate IT resolver groups when required.
Coordinate and manage external technical support providers to ensure timely issue resolution.
Support desktop services, including hardware setup, troubleshooting, and departmental desk moves.

What you'll bring:

Strong knowledge of IT systems, hardware, software, and troubleshooting techniques, supported by excellent analytical and problem-solving skills.
Experience providing 1st line technical support to a large user base, ideally within a fast-paced retail environment.
Ability to manage a wide range of support issues, prioritising workloads effectively and responding to varying levels of urgency.
Excellent communication and interpersonal skills, with the ability to build positive working relationships and provide outstanding customer service.
Highly organised with strong attention to detail, accuracy, and the ability to work effectively under pressure both independently and as part of a team.

Why B&M?

We also offer you a range of great benefits including discount in our stores, free parking for all colleagues in our Support Centre, colleague portal offering additional discount for retailers, hospitality & much more! Check out our full benefits here – https://careers.bmstores.co.uk/our-bm-benefits/

If you are looking for a new challenge within a busy team and a growing business, apply online today!

B&M Retail are an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all colleagues.

#LI-DNI

Apply Now

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Service Desk Analyst - 12mth FTC