Resident services associate Work, Jobs in Frodsham, Eng (with Salaries)

Resident Services Associate
Colby River —Liverpool
- £28,000 - £29,000 a year
- 8 hour shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Life insurance
Quick apply
Care Assistants Nights. We are not offering sponsorship for this role.
Weston Park Care Ltd —Macclesfield
- £12.82 an hour
- Overtime
- In-person
- Care plans
- Free parking
- Store discount
Quick apply
VacancyTitle: Senior Resident Service Associate
Grainger plc —Manchester
- Full-time
- Remote
- Annual leave
4d
Founder's Associate - Sovereign AI Fund
Department for Science, Innovation & Technology —Manchester
- £44,620 - £52,090 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
- Employee discount
2d
VacancyTitle: Health and Safety Advisor
Grainger plc —Manchester
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
VacancyTitle: Facilities Coordinator
Grainger plc —Salford
- Part-time
- Remote
- Microsoft Outlook
- Communication skills
Receptionist
Shevington Surgery —Wigan
- £12.71 an hour
- Full-time
- Customer service
- English
- Administrative experience
- Sick pay
Quick apply
2d
Care Assistant (Day)
Maria Mallaband Care Group —Christleton
- £13.00 - £13.40 an hour
- Full-time
- Care plans
- Communication skills
- Employee assistance programme
- Flexible schedule
Associate Specialist Practitioner – Tissue Viability Service
East Cheshire NHS Trust —Macclesfield
- £39,959 - £48,117 a year
- Full-time
- Communication skills
15h
Property Manager
Scanlans Property Management —Manchester
- Monday to Friday
- Hybrid work
- Driving
- Travel
- Communication skills
- Employee assistance programme
- Employee discount
Operations Associate (FTC) - Manchester
ALO —Manchester
- Part-time
- Sales
Quick apply
Senior Locally Employed Doctor in Cardiothoracic Surgery
Manchester University NHS Foundation Trust —Manchester
- £67,325 a year
- Full-time
- University
- AI
10d
Sales Associate (FTC) - Manchester
ALO —Manchester
- Weekend availability
- Sales
Quick apply
Building Control Group Leader
Salford Council —Swinton
- £59,255 - £61,343 a year
- Leadership
- Communication skills
Specialist Doctor in Anaesthetics
Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust —Wigan
- £104,401 - £115,341 a year
- Full-time
- Teaching
3d
International Serious Injury Solicitor
Irwin Mitchell —Manchester
- Hybrid work
- Travel
- Organisational skills

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Resident Services Associate

Colby River
Liverpool

Quick apply

Job details

£28,000 - £29,000 a year

Benefits

Cycle to work scheme
Annual leave
Company pension
Life insurance

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Facilities management
Complaint handling
Microsoft Office
Organisational skills
Communication skills

Full job description

Build Your Future with Colby River

At Colby River, we are shaping the landscape of UK real estate. With expertise across Investment Management, Development Management and Property Management, we take a strategic, long-term approach to investing in, developing and operating high-quality residential communities across the UK.

We operate across key living sectors including Multi-Family Living, Single Family Housing (SFH) and Purpose-Built Student Accommodation (PBSA). By combining deep market insight with disciplined operational delivery, we create sustainable value for our investors and exceptional experiences for our residents.

With a forward-looking approach that responds to changing residential needs across the UK, we are building a platform designed for long-term growth.

About the Role

We are pleased to offer an opportunity to join our team as a Resident Services Associate, forming part of the on-site Resident Services Team. This role is central to delivering an exceptional resident experience and will act as one of the first points of contact for residents and their guests across our developments.

You will play a key role in creating a welcoming, safe, and community-focused environment, supporting residents throughout their tenancy journey while ensuring high standards of customer service, operational efficiency, and compliance. This is a varied, hands-on role that combines customer service, leasing support, and day-to-day building operations.

This is an opportunity to join a growing business that values professionalism, accountability and continuous improvement.

Working Pattern
45 hours per week across 5 days, Monday to Saturday. Some Saturday working will be required. Shifts are 8 hours in length and are scheduled between 8:00am and 7:00pm.

Key Responsibilities

Customer Service & Resident Engagement

Deliver a consistently high standard of customer service to residents and guests
Act as a first point of contact for all resident enquiries, resolving or escalating as appropriate
Proactively gather and respond to resident feedback, actioning requests where possible
Manage incoming and outgoing post and parcels
Coordinate bookings and ensure presentation of resident amenity spaces
Handle noise complaints and escalate where necessary
Support the creation of a strong community through resident engagement, events, and communication initiatives
Assist with resident communications, including social media and resident portals
Support and deliver resident events, open days, and third-party service offerings
Review customer feedback and surveys, identifying opportunities for continuous improvement

Leasing Support

Conduct property and apartment viewings for prospective residents
Assist in qualifying enquiries and supporting the leasing process
Ensure applicants meet compliance requirements, including Right to Rent and KYC checks
Coordinate move-ins, including inventories, meter readings, and key handovers
Manage parking allocations and maintain accurate records
Support tenancy inspections (mid-term and check-out) and action inventory feedback
Assist with rent and parking charge collection in line with credit control processes

Safety, Maintenance and Admin

Log and monitor maintenance issues, ensuring timely resolution in line with service levels
Liaise with the Facilities Management team to prioritise and close repair requests
Conduct regular security walks and building inspections
Ensure the building remains secure and compliant at all times
Support health & safety compliance, including system testing and amenity checks (e.g. gym)
Maintain accurate records of contractor visits, permits to work, and daily activity logs
Ensure communal areas are well-maintained, clean, and presentable

About You

We are looking for an enthusiastic, customer-focused individual with a proactive approach and a passion for delivering outstanding resident experiences. You will be confident engaging with a wide range of people, able to handle queries professionally, and capable of managing challenging situations with a calm and solutions-focused mindset.

You will be highly organised, able to prioritise effectively, and comfortable working in a fast-paced environment where no two days are the same. A positive attitude, strong communication skills, and the ability to work both independently and as part of a team are essential. You will take pride in your work, maintain a professional appearance, and consistently strive to improve both your own performance and the overall resident experience.

Desirable

Experience in residential lettings, property management, or Build-to-Rent (BTR)
Knowledge of tenancy processes, compliance (Right to Rent, KYC), and inventories
Familiarity with property management systems or booking platforms
Industry qualifications (e.g. ARLA, IRPM) or willingness to work towards them
Understanding of health & safety or facilities management processes

Essential

Previous experience in a customer-facing role, ideally within property, hospitality, or a similar environment
Excellent communication and interpersonal skills
Strong organisational skills with the ability to manage multiple tasks
Ability to remain calm and professional when handling complaints or challenging situations
Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable using systems and databases
Strong attention to detail and ability to follow processes and compliance requirements

What We Offer

Competitive salary of up to £29k
Employer matched pension scheme
Life Insurance
Generous annual leave entitlement, with the option to buy more
Cycle to Work scheme
Retail, leisure and lifestyle discounts
Employee wellbeing support

Why Colby River?

Colby River combines disciplined investment with operational expertise and a commitment to quality at every stage of the asset lifecycle.

Joining us means being part of a business with clear direction and strong governance — where your contribution, whether operational or strategic, plays a vital role in our continued growth.

Quick apply

Refine Your Search

resident services associate jobs in frodsham, eng

Resident Services Associate

Care Assistants Nights. We are not offering sponsorship for this role.

VacancyTitle: Senior Resident Service Associate

Founder's Associate - Sovereign AI Fund

VacancyTitle: Health and Safety Advisor

VacancyTitle: Facilities Coordinator

Receptionist

Care Assistant (Day)

Associate Specialist Practitioner – Tissue Viability Service

Property Manager

Operations Associate (FTC) - Manchester

Senior Locally Employed Doctor in Cardiothoracic Surgery

Sales Associate (FTC) - Manchester

Building Control Group Leader

Specialist Doctor in Anaesthetics

International Serious Injury Solicitor

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