Senior client manager Work, Jobs in Frome, Som (with Salaries)

Senior Customer Success Manager
SBS —Bristol
- Hybrid work
- Communication skills
- Annual leave
13d
Senior Delivery Manager (12 month fixed term contract)
Great State —Bristol
- Communication skills
Client Support Senior Manager
Fidelity International —Kingswood
- Full-time
- Microsoft Powerpoint
- Team management
- Mentoring
5d
Regional Workplace Services Manager (South)
Government Property Agency —Bristol
- £68,568 - £74,147 a year
- Full-time
- Presentation skills
Capture Manager
Leidos —Bristol
- £75,800 - £99,800 a year
- Full-time
- Business development
- Leadership
- Communication skills
- Annual leave
- Work from home
Project Manager
Global Electrical & HVAC Services —Bromham
- £55,000 - £65,000 a year
- Full-time
- Hybrid work
- Schematics
- Customer service
- Business development
Quick apply
11d
Senior Legal Project Manager
Burges Salmon —Bristol
- Hybrid work
- Continuous improvement
- Mentoring
- Training & development
Senior Client Programmes Manager
Burges Salmon —Bristol
- Continuous improvement
- Organisational skills
- Communication skills
Business Development Director (Maritime)
CGI —Chippenham
- Full-time
- Business development
- Presentation skills
- Travel
Quick apply
Front Office Team Leader
Williams Lea —Bath
- £34,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Human resources
- Referral programme
11d
Senior Delivery Manager
Great State —Bristol
- Communication skills
Senior Project Manager – Technology & Business Change
Womble Bond Dickinson (UK) LLP —Bristol
- Hybrid work
- Travel
- Communication skills
Executive Assistant & Agendy Coordinator
Pepper & Seed Ltd —Corsham
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- CRM software
- Hospitality
- Google Suite
- Work from home
Quick apply
Client Delivery Director
PPL —Bristol
- £95,000 - £100,000 a year
- Hybrid work
- Sales
- Business development
- Continuous improvement
3d
International Market Lead, Middle East
National Westminster Bank PLC —Bristol
- £88,600 - £132,900 a year
- Full-time
- Hybrid work
- Management
- Business development
- Travel
- Annual leave
Mobile Senior Administrator
Colten Care —Sturminster Newton
- £14.20 - £15.70 an hour
- Weekend availability
- Nursing home
11d
Senior Procurement Manager
Womble Bond Dickinson (UK) LLP —Bristol
- Hybrid work
Senior Engagement Manager
Capgemini —Bristol
- Travel
Lead - Document Review Manager
TLT —Bristol
- Full-time
- Hybrid work
- Quality control
Employee Relations Advisor
Diligenta —Bristol
- £39,964 a year
- Full-time
- Training & development
- Employee assistance programme
Quick apply

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Senior Customer Success Manager

SBS -
Bristol

Apply Now

Job details

13 days ago

Benefits

Annual leave

Qualifications

Account-based growth strategy development
Stakeholder collaboration
Client engagement
Stakeholder liaison
Change management
Partnership building
Customer relationship management
Risk management
Customer renewal management
Churn prevention
Customer loyalty building
Relationship management
Multidisciplinary collaboration
Account management
Communication skills

Full job description

Position Overview:

This is more than a job. It’s a chance to build, grow, and make a real impact! Join our team as our new Customer Success Manager!

A Customer Success Manager is responsible for ensuring customers achieve value from SBS Specialised Finance solutions through proactive relationship management, customer engagement, adoption planning, retention initiatives, and strategic account development.

The role focuses on building strong customer partnerships, driving product adoption, improving customer satisfaction, supporting retention objectives, and identifying opportunities for growth within assigned accounts.

The successful candidate will manage a portfolio of customer relationships while acting as a trusted advisor and advocate throughout the customer lifecycle.

Location: Bristol, UK
Work model: Hybrid

Responsibilities:

Customer Relationship Management

Develop strong and trusted relationships with assigned customers.
Serve as the primary Customer Success contact for key accounts.
Maintain regular engagement with customer stakeholders.
Act as a customer advocate within the organization.

Customer Adoption & Value Realization

Drive product adoption and utilization across assigned accounts.
Help customers achieve intended business outcomes.
Monitor customer health and engagement metrics.
Identify risks to adoption and develop mitigation plans.

Retention & Renewal Support

Support customer retention initiatives.
Partner with internal teams to improve customer satisfaction.
Contribute to renewal planning and customer success strategies.
Help reduce churn risk through proactive engagement.

Strategic Account Growth

Identify opportunities to expand customer engagement.
Support cross-sell and upsell discussions when appropriate.
Collaborate with Sales and Account Management teams.
Contribute to long-term account development plans.

Customer Success Leadership

Share best practices across the Customer Success team.
Contribute to process improvements and team development.
Support continuous improvement initiatives.
Strengthen Customer Success capabilities as the organization scales.

Qualifications:

Experience in Customer Success, Account Management, Relationship Management, or a related customer-facing role.
Strong customer engagement and stakeholder management skills.
Experience managing customer portfolios.
Ability to build trusted relationships with customers and internal stakeholders.
Strong communication and presentation skills.
Proven ability to work independently while collaborating across teams.
Comfortable working in a fast-paced environment.

Desired Skills

Customer Success methodology
Relationship management
Customer retention
Customer engagement
Strategic account management
Stakeholder management
Communication and presentation skills
Commercial awareness
Problem solving
Team collaboration
Change management
Customer advocacy

Company Overview:

At SBS, we’re more than just a technology company, we’re a global fintech partner helping banks and financial institutions transform, innovate, and grow. With over 5,000 employees worldwide and clients in more than 80 countries, our solutions power everything from digital banking and lending to payments and core banking systems.

As part of 74Software, we’re backed by a group of leading software companies delivering mission-critical solutions worldwide. Our focus is on delivering long-term value, leveraging cutting-edge technology, and fostering strong client partnerships. Join us and be part of a collaborative, forward-thinking team shaping the future of finance.

Why SBS?

At SBS, we’re committed to supporting our employees in every aspect of their lives, from health and wellbeing to financial security and lifestyle perks.

We offer benefits that allow you to thrive at work and beyond, including health coverage, retirement plans, paid time off, flexible work, career development, competitive pay, and global culture perks.

Equal Opportunity Employer

We are committed to providing equal opportunities and ensuring a fair and inclusive recruitment process. We do not discriminate on the basis of age, disability, gender, sexual orientation, race, religion, or any other protected characteristic.

#LI-Hybrid

#LI-ST1

Apply Now

Refine Your Search

senior client manager jobs in frome, som

Senior Customer Success Manager

Senior Delivery Manager (12 month fixed term contract)

Client Support Senior Manager

Regional Workplace Services Manager (South)

Capture Manager

Project Manager

Senior Legal Project Manager

Senior Client Programmes Manager

Business Development Director (Maritime)

Front Office Team Leader

Senior Delivery Manager

Senior Project Manager – Technology & Business Change

Executive Assistant & Agendy Coordinator

Client Delivery Director

International Market Lead, Middle East

Mobile Senior Administrator

Senior Procurement Manager

Senior Engagement Manager

Lead - Document Review Manager

Employee Relations Advisor

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